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“Decent Stay, not my favorite Starwood NY property”

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Sheraton New York Times Square Hotel
Ranked #294 of 467 Hotels in New York City
GreenLeadersSilver level
London, United Kingdom
Level Contributor
153 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“Decent Stay, not my favorite Starwood NY property”
3 of 5 bubbles Reviewed November 11, 2013

Stayed at the Sheraton NY Times Square this weekend for one night during a quick trip to the city. I was impressed by the size of the hotel and nice decor, but not much else. Basically 100% agree with stevens397's review. The lobby of the hotel was crazy, there were people EVERYWHERE, though mercifully, the check-in line was short when we arrived. Did not get an upgrade, even though I had used a suite request (I am SPG Platinum). Our room was on the 45th floor, so one level above the Club Lounge. It was down the hall from the elevators, but still noisy. I doubt people were dropping pots and pans but that's pretty much what it sounded like. There's no noise-proofing whatsoever, and we had a connected room. Putting a towel under the door didnt help block noise at all. The room was small but decent, and the bathroom was even smaller. The Club Lounge was okay. It had sodas and small waters, but not really any good snacks out (a few granola bars and bananas). Breakfast was a nightmare - no where to sit and mini bagels and juices and crappy yogurts. Yes, it was in a good location as we could walk to Central Park and have a nice walk, but it was not as close to the main Times Square attractions as I prefer (I have travelled to NY a lot but I still enjoy being near the "touristy stuff").

Basically, this hotel was nice, but if you want to stay in Times Square, I really love the Four Points Times Square on 42nd. Great rooms, great location (yes, I know, it's next to the creepy parole office and next to the bus station, but I was never bothered by either of those and I'm usually travelling alone). Also a Starwood property, stayed there a lot and was never disappointed, but I was disappointed by the Sheraton TS. For another Sheraton in the city, do Sheraton Tribeca on Canal St (I have also reviewed that one). This one has full breakfast (delicious eggs and potatoes) and is one of my favorite hotels in the city.

Room Tip: request a high floor, Club Level if you're SPG
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kay Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review, November 12, 2013
Thank you for offering us your review and guidance about your recent visit with us. First and foremost we do apologize for the less than perfect experience in our Club Lounge, also for the noisy lobby and hallways during your stay. Our Directors of Rooms has been notified. We are always trying to improve our service and I want to thank you for your valuable feedback as it helps us know what service specifically needs to be improved. On behalf of our team we hope you will return and give us another chance.


Sincerely,

Joseph Giordano
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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7,113 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Mumbai
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed November 10, 2013

Location is excellent.The moment you get out you are on times square, which is the most happening place. rooms are good.The starbucks counter in the lobby is very convenient for those who want to have a light breakfast. Also very close to the broadway theatres.

Room Tip: One should take a room on the higher floor for a good view
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank FlamingoMumbai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review, November 11, 2013
Thank you for the great feedback there is nothing we love to hear more than our guests loving their experience with us! Guest satisfaction is our number one goal and there is nothing better than achieving that! We are happy our hotel and staff were able to meet all your needs during your stay.

I agree our location is perfect. Being located near Times Square Central Park and Great Shopping it is so easy to get around and see all parts of the great city of New York. Come visit us soon and share the happiness!




Warm Regards,

Joseph Giordano
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
somerset
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed November 10, 2013

This hotel is 5 mins walk from Times Square, the Theatre District and South Central Park and is centrally located for most of the iconic sights. The room was very well appointed, lovely comfortable bed and star bucks complimentary coffee maker included in the room. Take your ear plugs if you are troubled by noise but you are in the centre of New York!! The staff were friendly and helpful. There is a great deli across the road, we had been warned about the high cost of hotel dining and found the deli's best option for breakfast. There is a handy and inexpensive starbucks for refreshments and snacks in the lobby. I would definately recomend this hotel - first time in New York and good place to stay. Handy Tourist Information Centre across the road to pick up all your maps and guides too!

Room Tip: Dont expect a view unless its a penthouse suite - you will be overlooking other skyscrapers.
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jaybeeSomerset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review, November 11, 2013
I am so glad to hear that you had such an excellent stay with us. We try our best to go above and beyond and I am glad to hear that we were able to exceed your expectations.

I think our location is the best for sightseeing the great city of New York. It provides such easy accessibility you are able to see the entire city in short travel time. It is a quick subway ride to everywhere in the city.

I am happy you truly enjoyed the spacious renovated rooms in the hotel. We are thrilled to hear your wonderful service comments our staff constantly provides great service daily and look forward to sharing your comments with our team.

There is nothing that makes us happier than hearing that you would recommend us when coming to New York City! We hope to see you soon!


Thank you,

Joseph Giordano
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Level Contributor
148 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
3 of 5 bubbles Reviewed November 10, 2013

First of all, I'm spoiled. We use miles and points to travel in style. So I know I'm a bit jaded, but still. Spent one night here rather than driving back to NJ after a concert. Check-in was nothing short of a madhouse. 30 minutes to get to the front of the Starwood Platinum line. Upgrade? Forget it - got a room right next to the elevator and it made it hard to sleep.

Room small but decent. Bathroom small but updated. We had Club access and once again, we were back in the zoo - not nearly enough seating for breakfast, selection fair. Given a credit to use in the hotel so went down to the bar with a friend and were served by the surliest, least friendly bartender I have ever seen. I mean really, if that's your personality, why go into that line of business!

Not my kind of place.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank stevens397
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review, November 11, 2013
Hello Stevens397,


I apologize for all the challenges you had while visiting us recently but thank you for giving us this review so we can address all of your concerns.

First and foremost we would like to apologize for any unpleasant experiences you had with our Staff during your stay.

I would like to arrange a time to speak with you directly to discuss all of your concerns and offer you some options that will help resolve the matter. Please contact me directly at (joseph.giordano@ Sheraton.com).


Thank you,

Joseph Giordano
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hollywood, Florida
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed November 10, 2013

I spent one night at the Sheraton New York Times Square. The visit was perfect, the check-in was quick, the room was nicely equipped with nice amenities, including Starbucks coffee, comfortable beds, pillows and crisp and clean linen and terry.

The location was superb, the rooms were quiet, and the business center Wi-Fi in the lobby was more than adequate.

The clientele in the lobby was dynamic and cosmopolitan

Thanks for a great experience.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank WREFLL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review, November 11, 2013
Thank you for sharing the very helpful and quick service you experienced during your check in. There is nothing we love to hear more than our guests loving their experience with us! I am happy you enjoyed our Sheraton Sweet Sleeper and our newly renovated rooms. We are happy to provide our guests a space where they can relax and renew.

I agree our location is perfect. Being located near Times Square, Central Park and Great Shopping it is so easy to get around and see all parts of the great city of New York . We look forward to your next visit!

Warm Regards,

Joseph Giordano
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
1 review
4 of 5 bubbles Reviewed November 9, 2013

We were greeted by Akada, she handled our reservation with professionalism and was very accommodating & friendly. This trip was for my daughters 21st birthday so I had made some special requests and Akada did her best to fulfill them. Would stay here again and hope that we will be greeted by Akada.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 21STBIRTHDAY936
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review, November 11, 2013
I am so glad to hear that you had such an excellent stay with us. I will definitely make sure Akada is recognized for her efforts and thank you so much for taking the time to mention her friendly personality and warm welcome. I am so happy she provided the guest service Starwood is so known for. I am also pleased that everyone else was friendly and welcoming as well. We aim to exceed your expectations and I am happy to hear that was achieved. We look forward to your next visit!


Warm Regards,

Joseph Giordano
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
Level Contributor
62 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed November 8, 2013 via mobile

For this hotel, you are paying for location. The room I had was very small. At checkin, I was told there were no queen rooms left so I would be given a room with 2 beds. This was okay with me as my fiancé wouldn't be joining me for another night. The beds were very small and a tight fit for two people.

The Internet was spotty, as most hotels are. I also found the room to be dirty, with brown spots on the light switches.

Overall, this hotel has a great location with 5 min walk to Times Square and metro stops. It's about a $35-$45 cab ride from LaGuardia airport, depending on traffic. Considering the price of this hotel, you are basically paying for location, with little else being impressive or beyond standard quality.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank businesstravels123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review, November 11, 2013
I agree our location is perfect. Being located near Times Square Central Park and Great Shopping it is so easy to get around and see all parts of the great city of New York.

I do want to apologize for the difficulties you had with the service and condition of your room. Our Director of Housekeeping takes this feedback very seriously and has been notified. We are always trying to improve our service and I want to thank you for your valuable feedback as it helps us know what service specifically needs to be improved. On behalf of our team we hope you will return and give us another chance.

Sincerely,

Joseph Giordano
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton New York Times Square Hotel

Property: Sheraton New York Times Square Hotel
Address: 811 7th Avenue 53rd Street, New York City, NY 10019-6002 (Formerly Sheraton New York Hotel)
Phone Number:
Location: United States > New York > New York City > Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#43 Green Hotel in New York City
#185 Luxury Hotel in New York City
#201 Romantic Hotel in New York City
#217 Family Hotel in New York City
#224 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
Number of rooms: 1780
Official Description (provided by the hotel):
Effortless travel awaits during your visit to New York City at our Times Square Hotel, located just steps from the Theater District, Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. THE PERFECT NYC MEETING SPACE FOR YOUR EVENT NEEDS Providing a dedicated event staff, redesigned ballroom space and flexible meeting rooms, our NYC meeting space can make your event a total success. 60,000 sq ft of premium meeting space, 43 rooms, customized food and beverage services and more. ... more   less 
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Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton

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