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“Great Service; thank you Joy!” 4 of 5 stars
Review of Sheraton New York Times Square Hotel

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Sheraton New York Times Square Hotel
Ranked #301 of 479 Hotels in New York City
GreenLeadersSilver level
Fort Worth, Texas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great Service; thank you Joy!”
4 of 5 stars Reviewed September 18, 2013

My daughter and I recently stayed at the Sheraton, Times Square. We were in NYC for my daughter's 10th birthday. WOW! Joy, from the front desk, rolled out the red carpet for us. My birthday girl was thrilled when chocolate truffles and drinks were brought to our room. It made her feel so special! The hotel is nice and in a great location. My only complaint is the size of the bathroom. It's probably typical for NYC but quite small when you have 2 females trying to get ready in the morning. Regardless, I would stay here again. You just can't beat the location and service!

  • Stayed September 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Sonya P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReputationManager, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review, September 19, 2013
Thank you for sharing your experience with us. Guest satisfaction is our number one goal and there is nothing better than achieving that! It is so wonderful to hear that Joy was able to make your stay with us more enjoyable! Our staff truly cares for our guests and we love to see that shine through. It is great to hear that our central location added convenience to your stay. There is nothing that makes us happier than hearing that you will return on your next visit to New York City!

Warm Regards,

Joseph Giordano
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Cairo, Egypt
Level Contributor
112 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
4 of 5 stars Reviewed September 16, 2013

The location is reallt stunning , away from the croweded area Times Square but in the same time you are in the middle of everything...yes , the best area in NYC. I was with my children in a vacation , it was really good to let them go out at any time without fear or being worry to lost their way...no way : ) the hotel at times Square in 7th Ave...nobody can miss.
Inside the hotel , rooms furniture and cleanliness expressed the high style of Starwood Chain...nothing to say more than Awesome rooms.
Service...excellent , specially the concierge and bill captain...however the numbers and volume of your luggage , they will help you to find the suitable yellow cab van to JFK...SO , DO NOT CALL A CAR SERVICE !!
Food...we did not have any food inside , even the breakfast...i had a chance to book my rooms without breakfast to have the low bottom price..being in that location worth to do anything to enjoy Manhatin day and night...and who needs to eat in the hotel while you have a wide variety with all kind of levels and taste , from sausage cart to fancy seafood restaurants passing with all famous chain of burgers and pizza.

Warnning : inside your room and above the mini bar , there is a drawer with a glass top to see the items through...take care my freind...do not pick up any item up because there is sensors down each item...if you pick up an item to just to take an innocent look , after 8 seconds the item price will be added to your bill...look through the glass if you want but do not touch if you will not in need. I picked up a universal wall plug for more than 8 seconds and return it on its place bcs it was expencive..unfortunately they counted in my bill as purchased...there was not a sign about that in my room but thanks God that i am here to warn all Tripadvisor members to avoid such trick : )
Why i did not give 5 ? the staff are rude and have no time for guest questions...just a quick breif answers without a smile , maybe bcs the hotel is huge and fully booked all over the year..better to them than accuse them excuse.
Last 2 tips : No disagnated smoking area...if you want to smoke you have to go out the building..yes , in the street beside the door. For luggage store , you have to pay $ 3.70 for each bag or laptop...whatever its size.

I wish you a pleasent stay....the hotel worth the money you will pay.

Room Tip: Better to have a room in the highest available floor with side of Times Square , the view is amazing...
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Eddy-CE60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReputationManager, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review, September 18, 2013
Thank you for the great feedback. There is nothing we love to hear more than our guests loving their experience with us! Our location is second to none! We are just close enough to Times Square and many NYC attractions but a few blocks from the hustle and bustle to give our guests some relaxation. Here we strive for helpful and friendly service and we hope you will give us another chance to show you that. We look forward to your next visit!



Sincerely,

Joseph Giordano
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed September 16, 2013

I have stayed in a number of New York hotels over the years. This particular hotel is one that I'd be happy to visit again. First, I arrived late on a Friday evening and was able to get the key to my room very quickly. Hotel staff during check-in was professional and very pleasant to interact with. This is a huge plus in my opinion having dealt with "B Team" late night hotel staff in other New York hotels in the past.

Finding my room itself was a bit of an issue. I didn't understand at first which elevator to take to my room as there is a large bay of elevators. And I was really tired after a long trip. I tried to ask the attendant sitting by the elevators for help, but he just waved me away when I tried to speak to him and told me that the elevators were over there. That was the most disappointing part of my stay - the elevator attendants were all around pretty unfriendly.

The room itself was quite nicely appointed and I found the bed to be comfortable. The size of the room was respectable by New York standards. Internet was not included in my rate which would have been a welcome addition. Despite being in the middle of everything, I found the room to be pretty well-insulated from outside noise. The location was pretty good especially if you are planning to do the theater thing. It also is pretty close to Times Square. Elevator attendants aside it was an enjoyable visit that I wouldn't mind repeating.

Stayed March 2013, traveled solo
Helpful?
1 Thank Wandering03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReputationManager, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review, September 17, 2013
Thank you for sharing your experience with us. Guest satisfaction is our number one goal and there is nothing better than achieving that! We are happy our hotel and staff met all your needs during your stay! Our location is second to none! We are just close enough to Times Square and many NYC attractions but a few blocks from the hustle and bustle to give our guests some relaxation. There is nothing that makes us happier than hearing that you will return on your next visit to New York City!

Warm Regards,

Joseph Giordano
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed September 16, 2013

I really enjoy staying at the Sheraton...they treat me so well there. I do have lifetime platinum status with Starwood so I am sure that is a part of it. It means I do get a lot of extras but I still think they do a terrific job.

Room Tip: As I mentioned earlier, I have starwood lifetime platinum but if you can access the lounge where the...
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Sandra N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReputationManager, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review, September 17, 2013
Thank you for sharing your experience with us. Guest satisfaction is our number one goal and there is nothing better than achieving that! We are happy our hotel and staff met all your needs during your stay! We look forward to your next visit!

Warm Regards,

Joseph Giordano
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed September 15, 2013

The hotel was lovely well decorated and clean. We stayed in a suite which was really roomy with great views overlooking Times Square. It is a really busy hotel and seems very popular. It is situated at the end of Times Square which is better because Times Square is packed - never seen anything like it in my life!

We arrived after a 10 hour transatlantic flight and our room was not ready at 8pm in evening, this was disappointing because we were exhausted but we given a key to the club lounge to wait until the room was ready, the views in the club lounge are breathtaking and it is a nice chillout lounge with papers, refreshments and computers. Also the food at the hotel was substandard and overpriced so I would recommend eating elsewhere. The irish bar directly opposite the hotel did fantastic food, i was very impressed and didnt expect it to be so good. There is also a deli at the back of the hotel selling lovely fresh food, fruit and smoothies.

All in all a great stay, a great hotel and a great holiday in New York. I am so going back!

  • Stayed May 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
2 Thank MsKMB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReputationManager, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review, September 17, 2013
Thank you for sharing your review, and very glad to hear the great experience at our Club Lounge! On behalf of our team we sincerely apologize for your delayed check in our Director of the Front Office has been notified. Our location is second to none! We are just close enough to Times Square and many NYC attractions but a few blocks from the hustle and bustle to give our guests some relaxation. There is nothing that makes us happier than hearing that you will return on your next visit to New York City!



Warm Regards,

Joseph Giordano
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England, United Kingdom
Level Contributor
44 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed September 15, 2013

Stayed with friends for a week here to discover the whole of "New York", first timer in the big apple. Overall a really good hotel, the location is great with a subway station on the same corner of the block. The rooms are actually a good size although the bathroom is fairly small/tight but we weren't there to stay in the room! Very clean, decent sized tv (didn't use it much), although we were out by 9-10 most days just watch out housekeeping come round very early (ie from 7) so put your do not disturb sign on the door before going to sleep. Maybe it was just me but the room doors seem to slam shut very loudly.

Times Square is a easy 5 minute walk "downtown", couldn't be any easier/closer without having a lot of tourists getting in your way. Central park is 5-10 minute walk "uptown" which is also worth noting as its a really place to go and check out. Remember to pack your running shoes. A lot of comments on a busy lobby... not that bad and not very important in our eyes as its a busy hotel.

The only negative things (not the biggest of things) were no free wifi in the rooms (only in the lobby), bar prices were steep but we drank at the many local bars within a block or two from the hotel, our safe played up but fixed itself by the final day, luckily we used the other room in the party. The lifts can be slow in peak periods.

Would definitely recommend this hotel to others and if the price is ok would stay here again if heading to New York.

Apart from the hotel I would highly recommend you get a unlimited metrocard (we got a 7 day pass) and get yourself over to the highliner, meat packing district, Brooklyn, Staten Island (free ferry), Roosevelt island, DUMBO, Noho, Soho, West village, Yankee Stadium etc. Such a great city by both day and night!

Room Tip: High as possible. Floors above 21st floor have more lifts.
See more room tips
  • Stayed September 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank theenglishorchard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReputationManager, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review, September 16, 2013
Thank you for sharing your experience with us. Guest satisfaction is our number one goal and there is nothing better than achieving that! We are happy our hotel and staff met all your needs during your stay! Our location is second to none! We are just close enough to Times Square and many NYC attractions but a few blocks from the hustle and bustle to give our guests some relaxation. There is nothing that makes us happier than hearing that you would recommend us while visiting New York City! We look forward to your next visit!


Warm Regards,

Joseph Giordano
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed September 15, 2013

On a recent trip to NYC, I had the pleasure of being assisted by not one but two employees at check in. I was first assisted by Melody and subsequently by Edwin. In one simple word OUTSTANDING. They both went the extra mile. Apparently Melody was somewhat new to the registration desk and rather than just say NO, she asked her collegue Edwin for assistance. Check in was a breeze and Edwin got us the room we wanted! What a pleasure. I told them both that if a person could take time to complain that i lived by the mantra that good should be voiced equally. Great job guys, i look forward to my next visit.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank H S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReputationManager, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review, September 16, 2013
Thank you for taking the time to give up a review and for acknowledging how enjoyable you’re check in experience was with us! Your kind words regarding our staff are greatly appreciated and we look forward to sharing them with our team. There is nothing that makes us happier than hearing that you will return on your next visit to New York City!


Warm Regards,

Joseph Giordano
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton New York Times Square Hotel

Property: Sheraton New York Times Square Hotel
Address: 811 7th Avenue 53rd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
Phone Number:
Location: United States > New York > New York City > Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#41 Green Hotel in New York City
#188 Luxury Hotel in New York City
#202 Romantic Hotel in New York City
#218 Family Hotel in New York City
#225 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
Number of rooms: 1750
Official Description (provided by the hotel):
Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. Our Executive Conference Center has 11,000 sq ft of premium meeting space. ... more   less 
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Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton

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