Edwin and Meredith provided excellent service for my family last week. Meredith helped to sort out my family members account after she discovered she was charged twice for the room. She stayed with us until the situation was cleared. After a mix up with the room, Edwin made sure the issue was cleared up immediately without any problems.
I have always been pleased with the service receive at this Hotel. However, Edwin and Meredith's professionalism and ability to get to the bottom of the situation quickly exceeded my expectations.
Before the day ended Meredith was able to assist my family member with the process of having her account balance corrected.
Such a commitment to great customer service is to be commended. You can be sure that I will continue to do business with The Sheraton for years to come. I will also recommend The Sheraton to all of my family, friends and coworker.
- Official Description (provided by the hotel):
- Effortless travel awaits during your visit to New York City at our Times Square Hotel, located just steps from the Theater District, Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. THE PERFECT NYC MEETING SPACE FOR YOUR EVENT NEEDS Providing a dedicated event staff, redesigned ballroom space and flexible meeting rooms, our NYC meeting space can make your event a total success. 60,000 sq ft of premium meeting space, 43 rooms, customized food and beverage services and more. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton New York Hotel And Towers
- Sheraton New York City
- Sheraton Hotel New York
- Sheraton New York Hotel & Towers
- Sheraton New York Towers
- New York City Sheraton