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“Wonderful hotel and great location!!”

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Sheraton New York Times Square Hotel
Ranked #294 of 467 Hotels in New York City
GreenLeadersSilver level
Silsbee, Texas
Level Contributor
52 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Wonderful hotel and great location!!”
5 of 5 bubbles Reviewed September 4, 2013

The Sheraton Towers was the perfect location for us during our stay in NY. It is close to Times square and close to the subway. It was very clean and the bed was wonderful. It was quite in our room at night. I rested well here which normally I do not away from my own bed.. I loved NY and the Sheraton Towers and would stay there again if I get the opportunity to return.

Room Tip: We actually booked our room 6 months ahead and got a good deal. We were told the rooms book fast so...
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Melinda812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReputationManager, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review, September 11, 2013
Thank you for sharing your experience with us. Guest satisfaction is our number one goal and there is nothing better than achieving that! We are happy our hotel met all your needs during your stay! Our location is second to none! We are just close enough to Times Square and many NYC attractions but a few blocks from the hustle and bustle to give our guests some relaxation. There is nothing that makes us happier than hearing that you will return on your next visit to New York City!

Warm Regards,

Joseph Giordano
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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7,116 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Virginia Beach, Virginia
Level Contributor
32 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed September 4, 2013

The accommodations were average but clean. There was some kind of dance competition in town so the hotel was full of young girls. Even with that large crowd, the elevators were relatively quick & efficient, and the noise level wasn't bad either. The location was perfect for doing all the touristy things there are to do in NYC. Easy walk to Central Park, Times Square, Rockefeller Center, Hells Kitchen, and even the aircraft carrier museum on the river. There's a subway stop right outside the hotel which makes it super easy to get to other points in the city as well.

Room Tip: The gym was an extra fee & to my knowledge there was no swimming pool.
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sad926
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReputationManager, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review, September 10, 2013
Thank you for sharing your experience with us. Guest satisfaction is our number one goal and there is nothing better than achieving that! We are happy our hotel met all your needs during your stay! Our location is second to none! We are just close enough to Times Square and many NYC attractions but a few blocks from the hustle and bustle to give our guests some relaxation. We look forward to your next visit!



Warm Regards,

Joseph Giordano
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, ON
Level Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed September 4, 2013

We were upgraded for free to the club level because the hotel was fully booked and our room was not ready yet. We absolutely loved the view. We could see Times Square from our room. The hotel staff was excellent and very close to everything.
Only negative was that internet was free only in the lobby. If you needed internet in the rooms there was an extra charge. It is included if you are on the club level. I think now a days, it should be free everywhere.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank myk991
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReputationManager, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review, September 11, 2013
Thank you for taking the time to give up a review and for acknowledging how enjoyable you’re check in room upgrade experience was with us! Your kind words regarding our staff are greatly appreciated and we look forward to sharing them with our team. It is great to hear that our central location added convenience to your stay.

Warm Regards,

Joseph Giordano
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coventry, United Kingdom
Level Contributor
78 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed September 4, 2013

We travelled to New York in June 2013 for 1 week.

The hotel on arrival had a large amount of scaffolding outside, which seemed to be consistent across most buildings in NYC for some reason. There was no building work going on though.

The hotel on first impressions looked very clean and grand. The reception area is very large and the staff are extremely helpful.

Our room was very comfortable, and the bed (which really makes this into a place worth staying) was the most comfortable bed I have ever slept in. This makes for a very welcome break after hours of sight seeing.

The location of the hotel is fantastic, a short walk from time square and central park with plenty of taxis available if required.

They were also kind enough to allow free internet use in the hotel lobby area - this is a really good benefit of staying here since we used these quite a lot. There were never any queues for them either.

There were a large number of brazilian children on a school trip around when we stayed, although I assume this was just due to the time of the year. This made it quite frustrating when trying to get into a lift!

The room was always clean with fresh towels available.

I would definitely stay here again if we visit NYC again!

Room Tip: Try and get one higher up, possibly a better view.
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HSJ18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReputationManager, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review, September 11, 2013
Thank you for sharing your experience with us. Guest satisfaction is our number one goal and there is nothing better than achieving that! We are happy our hotel and staff met all your needs during your stay! Our location is second to none! We are just close enough to Times Square and many NYC attractions but a few blocks from the hustle and bustle to give our guests some relaxation. There is nothing that makes us happier than hearing that you will return on your next visit to New York City!

Warm Regards,

Joseph Giordano
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
southeast
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed September 3, 2013 via mobile

We stayed 4 nights while in NYC for the US Open. The location was perfect for us, but that's the only great thing about this hotel.

We paid more to be on the club level which included breakfast and afternoon snacks. That was a big mistake because the club room was so crowded in the morning we couldn't get a table or even a couch/chair. One day we came in after the rush but still within the hours of breakfast, and everything was gone other than coffee and bananas. So the club level upgrade is not worth it, it's way oversold!
Beds were too hard, and the bathroom wasn't very clean; the shower had mildew.
The concierge never answered our calls or returned our calls when we left messages. They were however, very nice and informative when we waited in line to talk with them.

Elevators were quick, and staff
was friendly. We've stayed at several similarly priced hotels in the area that definitely met our expectations. This one just didn't:(

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank floridagirl2223
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReputationManager, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review, September 4, 2013
Thank you for your review. First and foremost we would like to sincerely apologize for the unacceptable service you experienced. That is absolutely not the norm for us and we would love to make things right with you. Please feel free to reach out to me via email at (joseph.giordano@sheraton.com) so that we can look further into your experience.

Sincerely,

Joseph Giordano
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Corrales, New Mexico
Level Contributor
334 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 bubbles Reviewed September 3, 2013

Relatively quiet with no street noise. Clean, well kept room with a quiet air conditioner. We are priority club, and, as usual, they don't staff the desk accordingly so we had to wait with other Pri Club patrons while they found someone to help. This a reccuring problem with this chain. VERY loud music in the lobby like at an Aloft which is why I will NEVER stay at an Aloft again. If this is going to be a Sheraton standard, I will not stay with them again either.

Room Tip: Do NOT accept a room near where the maids do servicing of the rooms. This is the only hotel where t...
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mickey6448
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReputationManager, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review, September 4, 2013
Thank you for your review. On behalf of our team we sincerely apologize for the check in experience during your stay our Director of the Front Office has been notified. Here we take guest feedback very seriously and will take into consideration all of your thoughts. We hope to welcome you back on your next trip to New York.

Regards,

Joseph Giordano
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Williston, Vermont
Level Contributor
73 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed September 3, 2013

Very nice and clean hotel. Stayed here at last second to catch a few baseball games. Staff was very friendly . Hotel is centrally located able to walk just about every where. Near all the great restaurants ant shows .

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank primmer777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReputationManager, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review, September 4, 2013
Thank you for sharing your experience with us. Guest satisfaction is our number one goal and there is nothing better than achieving that! We are happy our hotel and staff met all your needs during your stay! Our location is second to none! We are just close enough to Times Square and many NYC attractions but a few blocks from the hustle and bustle to give our guests some relaxation. We look forward to your next visit!



Warm Regards,

Joseph Giordano
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton New York Times Square Hotel

Property: Sheraton New York Times Square Hotel
Address: 811 7th Avenue 53rd Street, New York City, NY 10019-6002 (Formerly Sheraton New York Hotel)
Phone Number:
Location: United States > New York > New York City > Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#43 Green Hotel in New York City
#185 Luxury Hotel in New York City
#201 Romantic Hotel in New York City
#217 Family Hotel in New York City
#224 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
Number of rooms: 1780
Official Description (provided by the hotel):
Effortless travel awaits during your visit to New York City at our Times Square Hotel, located just steps from the Theater District, Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. THE PERFECT NYC MEETING SPACE FOR YOUR EVENT NEEDS Providing a dedicated event staff, redesigned ballroom space and flexible meeting rooms, our NYC meeting space can make your event a total success. 60,000 sq ft of premium meeting space, 43 rooms, customized food and beverage services and more. ... more   less 
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Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton

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