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“This is the hotel equivalent of McDonald's: okay, but mass production”

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Sheraton New York Times Square Hotel
Ranked #288 of 466 Hotels in New York City
GreenLeadersSilver level
Montreal, Canada
Level 5 Contributor
56 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“This is the hotel equivalent of McDonald's: okay, but mass production”
Reviewed April 5, 2013

We have stayed several times at this hotel, but our recent experience was not as good as previous ones. it is still fantastically located at least, that hasn't changed!

What you need to know: If you book through a third-party instead of directly with the hotel (Which we did, this time) , you will get an inferior room, and no advance service. At the desk, once you get there, they will tell you that there is no problem and they will attempt to address your issues, but the reservation staff will say, "we cannot see the reservation because it is wirth a third-party." While this may be true, is just silly because third-parties like Expedia and others let you make special requests and then tell you to follow up with the hotel.

Check your room: we were booked in a room where things were broken, and it took forever to get us assigned to a new room. The staff are very busy, and it is not their fault, but no one should have been put in the room in the first place. We were then moved to a connecting room, and got to hear our neighbor singing and talking all night.

Room service: , very slow because of how busy the staff is. Again, this is not staff's fault.

No extra cots or roll ins: . The hotel used to offer a the possibility of a roll in bed , but this has since been abolished because of "renovations" again, this is just silly. It is also a real pain for families with a single older child because you then have to take the "full size" beds, which are basically the size of doubles and not very comfortable.

Room Tip: upper floors are better, do not take a room that connects to the neighbors room unless you are fami...
See more room tips
  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Flo015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Gurgaon
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 5, 2013

wonderful location, right next to times square and all the action! Smaller rooms though, but that's understandable given that it's nyc and every inch of real estate counts! Nice and friendly staff too. They did not give me an upgrade even though I am platinum with starwood, but well.. I was lucky to even get a reservation the day before a nice and sunny March weekend.
And yea, free wifi is always a bonus at Sheraton properties!

  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank bhuwan18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelona, Spain
Level 3 Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed April 4, 2013 via mobile

I have stayed in many hotels in the area and competition. By far this is the best hotel of them all. The rooms have been renovated although a little small they are very comfortable. The house keeping staff is very nice same as room service. I stayed in the hotel for three weeks. Any request i made was completed in the time communicated to me. From room requests to food. This hotel always has a chaotic lobby given by the amount of conferences in the building. So there is also significant noise in the hallways. I would say this is given by the size of the hotel. So i dont recommend staying here if your looking for the romantic getaway type hotel Other than that i think the hotel was great and in a close location to all key areas of the city

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TravellingPant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hackensack, New Jersey
Level 1 Contributor
4 reviews
Reviewed April 4, 2013

Had a great experience while staying here for a conference. Staff goes above and beyond, particularly Joy at the front desk. She helped out greatly! You cannot beat the location, tons of great restaurants and attractions within walking distance.

  • Stayed March 2013, traveled on business
    • Location
    • Sleep Quality
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Helpful?
Thank wandering_terrier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, Wales, United Kingdom
Level 3 Contributor
12 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 4, 2013

We spent the Easter weekend here - lovely hotel - very busy but still plenty of room in the lobby and coffee/bar. Fantastic location for all NYC tourist spots - the hop-on hop-off buses leave from just up the road. The beds were unbelievably comfortable - 4 amazing nights sleep!

Room Tip: We had a 34th floor room - the lifts are very fast so no time wasting and no noise up high.
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  • Stayed April 2013, traveled as a couple
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Helpful?
2 Thank Toni S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frankfurt, Germany
Level 5 Contributor
52 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed April 4, 2013 via mobile

We chose the hotel because of it's location near Times Sq and weren't disappointed. There was no issue with getting the rooms changed (we wanted the kid's room to be on the same floor) so we got 2 rooms on the 19th floor. The rooms itself are very small but adequately equipped. The hairdryer in our room was defect and we didn't get a replacement until departure, luckily that in the other room was working. Talking about small room, the bathroom is tiny but up to normal US standard. The rooms are serviced daily. We once had a problem in the bathroom and the service arrived within 10 minutes to fix it.
A metro station is just around the corner (B,D,E trains) and there's just a 5 minutes walk to Times Sq.

Stayed April 2013, traveled with family
Helpful?
1 Thank Christian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 3, 2013

Our group of 12 had been scammed by an apartment resident, who had rented out his apartment at 211 W. 53rd St., NYC to 7 different parties for the same period of time. This guy claimed there was a plumbing problem in the building and referred us to "his sister property", the Sheraton. After presenting 2 credit cards that were not valid, and the promise to "follow up later", the guy left us with the Sheraton bill unpaid, and never refunded all of our full week's payment on the apartment.
Alexander Fish, manager at the Sheraton was aware of our predicament and immediately discounted our hotel rooms, and allowed our group to use the corporate hospitality lounge for the stragetizing meetings to work our way out the financial losses. The hotel staff really went above and beyond expectations. Thank you Sheraton!!

  • Stayed March 2013, traveled with friends
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank backtohome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton New York Times Square Hotel

Property: Sheraton New York Times Square Hotel
Address: 811 7th Avenue 53rd Street, New York City, NY 10019-6002 (Formerly Sheraton New York Hotel)
Phone Number:
Location: United States > New York > New York City > Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#44 Green Hotel in New York City
#185 Luxury Hotel in New York City
#199 Romantic Hotel in New York City
#214 Family Hotel in New York City
#221 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
Number of rooms: 1780
Official Description (provided by the hotel):
Effortless travel awaits during your visit to New York City at our Times Square Hotel, located just steps from the Theater District, Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. THE PERFECT NYC MEETING SPACE FOR YOUR EVENT NEEDS Providing a dedicated event staff, redesigned ballroom space and flexible meeting rooms, our NYC meeting space can make your event a total success. 60,000 sq ft of premium meeting space, 43 rooms, customized food and beverage services and more. ... more   less 
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Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton

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