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“Great location but that's it!” 2 of 5 stars
Review of Sheraton New York Times Square Hotel

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Sheraton New York Times Square Hotel
4.0 of 5 Hotel   |   811 7th Avenue 53rd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel) (Midtown)   |  
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Breakfast for 2 Included
Ranked #297 of 478 Hotels in New York City
GreenLeadersSilver level
LA
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great location but that's it!”
2 of 5 stars Reviewed March 10, 2013 via mobile

We booked four rooms, 3 doubles and a king for four nights, Tuesday through Saturday. Our first request that was not met: The specific booking was for all four rooms to be on the same floor and that we wanted to be on higher floors 29-50. We were given three doubles on the 18th floor and told there was no king available on the floor. We were then given a king on the 33nd floor. First, this meant that we had to go up and down two different elevators to be able to check on students on the 18th floor which was a total hassle. Secondly, the king room, on the 33rd floor, was located next to the elevator, ice machines and had construction going on right outside our window. We complained immediately after getting up to our room as our stay was for four nights. Our second request not met: After asking for another room, we were told that there was not a single other king room available and to check back the next day. The room had a door which connected to the adjacent room which was a paper thin sound barrier. In addition to the loud noise in the room, the shower in the room constantly backed up. We complained, yet no one ever came to fix it. Third request not met: The next morning we asked the front desk to move us again and were told they would the following day! This never happened. We were never contacted nor did anyone ever even attempt to address our concerns. We felt trapped in this room and ultimately were. No one ever apologized nor even seemed to care at this high volume hotel. One other observation, the concierge desk was no help what so ever and in fact the gentleman at the desk was rude and completely unfriendly. He acted as if we put him out when asking simple questions about NYC. In fact, he said it was "not his job" as he was only there to book shows and tours. He should not be in customer service. It really is to bad to have left the hotel with such a bitter taste in our mouths. The location is great, the maid service outstanding and the front desk was polite, just unwilling to address our requests or concerns during our stay. We travel to NYC yearly and were looking forward to the Sheraton becoming a new hotel that we could count on. We were disappointed to say the least.

Stayed March 2013, traveled on business
Helpful?
2 Thank ELProfessor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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5,608 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,251)
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Orlando
Level Contributor
97 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed March 10, 2013

I am a huge SPG fan so I pretty much only stay at their properties and used to stay at this hotel all the time. Maybe I am just getting too old for the hustle bustle of the place.

Heres the good - price was good, room is pretty and comfortable. The recent refurbishment is nice and I applaud them on the good use of space in the rooms, lots of drawers and storage which is nice. Of course the beds are good.

Here's the bad - horrible lighting in the bathrooms, why haven't hotels learned that women need proper light to apply makeup? the other issue was that the hallways were so BRIGHT that I had to hang towels around the door so that the light stayed out of the room. And the walls are like cardboard, I could hear my neighbor sneeze. Thank goodness I brought ear plugs.

the refurbishment got rid of most of the lobby bar which I loved (one time sat next to Robert Osborne there) and now it is a wifi area always packed with teens! And the lobby is just crazy all day long. Just like Grand Central, seriously.

On the plus side, you didn't wait long for elevators which you would think you might with all these people.

I was annoyed that I could get a late check out (not even one hour) and then they make you PAY $3.25 per piece of luggage to store it. What hotel charges to store luggage these days??? And come on, guys, internet should be free in your room as well. And I got conflicting information from the front desk on whether our internet was included in the rate or not. She told me upon check in it was $14.95 per day so I didn't sign on, then day 3 I find out it was included in my rate.

I wouldn't stay here again unless on a group or convention in the hotel.

Room Tip: Get as high up as possible to avoid the noise.
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  • Stayed March 2013, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
2 Thank joannt59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baton Rouge, Louisiana
Level Contributor
123 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed March 8, 2013

Stayed 4 nights between Christmas and New Years because the rates were pretty good. They have done an excellent job with the recent refurbishment. Hotel was pretty busy and the lobby area always full of people so we didn't get to spend much time there. Hotel is in a great location, right by a Metro stop. We didn't eat in any of the hotel restaurants but there is a fantastic Greek/Italian deli across the street (great for breakfast). So lets sum this up, nice property, great rates, good security by the elevators, really comfy beds and the usual Sheraton amenities. My only issue was the restocking of the in-room coffee supplies. We can to call but they were prompt in getting the coffee to our room. Probably just an oversight, I can live with that.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank notstoppingyet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed March 7, 2013

Bang in the hear of time square, subway stops at every hotel exit - perfect hub for exploring the city. Hotel is oversized which can be detrimental to its service occasionally, quality is good, modern and refrubed rooms. Will stay again

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank Bisgrovejj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
windsor mill, md
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 7, 2013

Sheraton New York Time Square was a great stay for the price. Hotels in time square are pricey anyway , so for what you get at the sheraton it is well worth it. All of the staff was so helpful and nice. Akada the associate that hepled me was soooo nice, knowledgeable and helpful. Thanks to her I didn't have to visit the conceirge. The hotel was located right there at broadway. So if you are going to too see Cinderella you should stay here it is right there not even a full block away and 2 subways right at the hotel as well. A bank right across the street and about a block up Carnegie's Deli (restaurant) the best in corned beef sandwiches.

Room Tip: If you ears pop tell the front desk you need a room on one of the first 20 floors. There elevators...
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  • Stayed March 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank cherg410
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv, Israel
Level Contributor
46 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed March 7, 2013

Both are centrally located, large, and teeming with masses of humanity. At some points in my two night stay it seemed like the lobby was actually more crowded than Grand Central Station.

This is a LARGE hotel - probably too large to be properly managed and there are just people everywhere, so there is a too-long wait for the elevators and generally a long walk to the rooms from there. Generally, rooms are nicely appointed and seemed recently renovated and clean. Beds were comfy, although not as good as Westin Beds but I guess that's by design. Rooms are a typical size for NY hotels. Good wifi, walls a little thin in terms of hearing the neighbors/people in the hall.

There is a lounge for Starwood Preferred Guests on 44, which is probably too small for a hotel of this size - also was disappointed that as SPG Gold, I wasn't on the SPG floor.

Stay here for the location, not for anything else. If I wanted something charming I'd go elsewhere.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank NYTA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chicago
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed March 6, 2013

stayed here for a quick business trip. the remodeling was awesome!
the lobby is super big. only drawback for me was the walls are super thin. could hear the phone ringing next door! ugh. the room was really clean and the linens as well.
bathroom is small but renovated and I like it.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank suebeez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review, March 7, 2013
suebeez,

Thank you for the feedback on our renovation! We are so proud of our new product and what we have to offer to our guests.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton New York Times Square Hotel

Property: Sheraton New York Times Square Hotel
Address: 811 7th Avenue 53rd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
Phone Number:
Location: United States > New York > New York City > Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#41 Green Hotel in New York City
#186 Luxury Hotel in New York City
#202 Romantic Hotel in New York City
#219 Family Hotel in New York City
#225 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
Number of rooms: 1750
Official Description (provided by the hotel):
Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. Our Executive Conference Center has 11,000 sq ft of premium meeting space. ... more   less 
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Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton

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