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“A place where you are made valuable!!” 4 of 5 bubbles
Review of Sheraton New York Times Square Hotel

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Sheraton New York Times Square Hotel
Ranked #293 of 467 Hotels in New York City
GreenLeadersSilver level
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“A place where you are made valuable!!”
4 of 5 bubbles Reviewed March 3, 2013

To start off our first New york experience we decided to book our hotel with Sheraton hotel at 811 7th ave on 52nd street. The location was perfect literally right up the street on times square. For the price it was almost hard to believe, but the service was exceptional! Greeted by friendly people eager to help, room service promptly attend with any extra needs even calling the room to make sure your stuff arrived. But the best part was an extremely pleasant employee by the name of Joy who topped it off. We stayed Friday march 1st and checkout sunday at 12pm. Joy went above and beyond to make sure we had a few extra hours to shop by extending our checkout until 3pm! At no extra charge no need to guess where ive already recommended all my friends to go and we will be back for sure to stay ay this hotel. At the price for the location and the service from Joy the Sheraton Hotel should be appreciative to have such helpful and pleasant employees like herself as well as the maids!


Thanks!

Sean S. & Jessica J.

  • Stayed March 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Bigfam4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review, March 7, 2013
Bigfam4,

Thank you for the wonderful feedback. Your kind words regarding our staff is greatly appreciated and we look forward to sharing them with our team. Joy is a true shining star and we are so lucky to have her!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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6,861 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Philadelphia, Pennsylvania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed March 3, 2013

Pro:
Location is excellent and staff was great; Joy was very helpful and friendly. She helped me to get a room before official check in time, so I could rest a bit and enjoyed the city upon arrival. The shower head was great and I really enjoy it. However, the pillow and bed were so so.

Room Tip: Don't get a room near the elevators!
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  • Stayed March 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank j h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review, March 7, 2013
j h,

Thank you for sharing your thoughts with us. We are glad you enjoyed your stay with us. It is wonderful to hear that Joy was able to make your stay more enjoyable, she is a critical part of our team!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
238 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
3 of 5 bubbles Reviewed March 3, 2013

I have been traveling to New York and staying at this hotel for years. A few months back, the hotel completed a renovation which clearly brought it up to a much higher standard. Now the standard rooms are clean, tidy, and well apportioned, but clearly small. This is offset by putting the TV onto the wall, so the overall effect leaves more room for the traveler. Nonetheless, you will have just slightly more room than the bed, so do not look for serious work time in the hotel. Note that this is a very busy hotel and the front desk is typically not staffed properly, so it is highly likely that you will wait 15 - 30 minutes for check-in. As such, I would recommend checking out from your room and just dropped off the key. Note that they can email a receipt, so that also helps with departure times at the front desk. The premium benefits at this hotel in particular are not that great. Having been platinum with SPG for a few years, this hotel only offers access to the club lounge. I typically do NOT get room upgrades, even when arriving earlier in the day. Although decent for breakfast, happy hour is a paltry block of cheese, some vegetables, and crackers. As is common with other Sheraton Club offers, there are not hot foods for either breakfast or happy hour. so I would certainly NOT pay to upgrade to the Sheraton Club in this hotel (although I would for others). Finally, for the price, there are probably better alternatives in the area. Given the location in midtown (near both Times Square and many midtown offices), the hotel is a decent choice.

Room Tip: higher in the tower and AWAY from the elevators as you can hear the noise during the night.
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  • Stayed February 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review, March 7, 2013
Chris B,

Thank you for the review. As an SPG member and returning guest we sincerely appreciate your loyalty to Starwood and the Sheraton. We do apologize that you do not feel well recognized for your loyalty status and we hope we can make things right upon your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio de Janeiro, RJ
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed March 3, 2013

Excellent location, close to Times Square and Central Park. Rooms are comfortable and well kept. We managed to check in before 3 pm, but it is impossible to try to check in before noon. Staff at the concierge desk were extremely helpful and professional. Cleaning of the room was regular, the room only was vacuumed upon request, but I guess it was a localized problem. Very close to subway. Our room (on the 14th floor) was very silent, we couldn't hear the street noise.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Naiana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review, March 7, 2013
Naiana,

Thank you for taking the time to review our property. It is great to hear that our guest rooms and amenities met your needs and expectations. Your kind words regarding our concierge team are greatly appreciated!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Myrtle Beach, South Carolina
Level Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed March 2, 2013

I was concerned after reading some reviews but decided to book anyway. I only spent one night on this trip but such a favorable impression was made that I will return. My room was on the 16th floor. The street noise was heard only once about mid day. I was near the elevators and never heard any noise.

Linens were comfortable, clean, and the work station in the room was plenty big. My room was very small, but I had emailed and told them I needed an early check in and would exchange a king room for a smaller one if I could get in earlier. My favorite part of this stay was the service. I did not meet one employee who did not speak with a friendly voice. Upon check in Nicole was fantastic. My room was ready at 2pm and while it was small, it was very clean, very well stocked and extremely comfortable.

If there was any sort of complaint it would be the lights in the bathroom are not quiet adequate, and there is nowhere to place insulin. I had to keep getting ice and that is a bother. There is a well stocked mini bar and fidge, but no where to place insulin I usually ask for a mini fridge but had forgotten to this time.

Food at the restaurant was very good and a fairly decent price, for New York. Doorman was always right on top of things with directions and taxis ready for me to enter. Service throughout the hotel was extremely good.

  • Stayed March 2013, traveled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank smallmoon2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review, March 7, 2013
smallmoon2,

Thank you for the wonderful review! Our staff truly cares for our guests and it is great to see that shine through. There is nothing we love to hear more, we are looking forward to your return!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Hope, Pennsylvania
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed March 2, 2013

Location location location, never been more true than at this easily accessible Times Square hotel. Walking distance to good restaurants and the theaters. Staff was great and service was friendly. Subway stop outside the entrance.

  • Stayed January 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank buster015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review, March 7, 2013
buster015,

Thank you for the positive feedback. Our location truly is one of the best, as you said, just a short walk to so many attractions and transit routes. We are glad our service met your needs and expectations!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Carolina
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed March 2, 2013

Desk staff are overwhelmed. Don't try to check in before 3 unless you are up for some abuse. Rooms are very small but clean. This hotel is actually several blocks from Times Square. They are short blocks so it is still convenient but not crazy

  • Stayed February 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Mg1496
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review, March 7, 2013
Mg1496,

Thank you for your review. First and foremost we would like to apologize for any unpleasant experiences you had with us. Here we strive for helpful and friendly service and we hope you will give us another chance to show you that.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton New York Times Square Hotel

Property: Sheraton New York Times Square Hotel
Address: 811 7th Avenue 53rd Street, New York City, NY 10019-6002 (Formerly Sheraton New York Hotel)
Phone Number:
Location: United States > New York > New York City > Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#43 Green Hotel in New York City
#184 Luxury Hotel in New York City
#202 Romantic Hotel in New York City
#218 Family Hotel in New York City
#225 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
Number of rooms: 1780
Official Description (provided by the hotel):
Effortless travel awaits during your visit to New York City at our Times Square Hotel, located just steps from the Theater District, Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. THE PERFECT NYC MEETING SPACE FOR YOUR EVENT NEEDS Providing a dedicated event staff, redesigned ballroom space and flexible meeting rooms, our NYC meeting space can make your event a total success. 60,000 sq ft of premium meeting space, 43 rooms, customized food and beverage services and more. ... more   less 
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Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton

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