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“The location is great for sightseeing”

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Sheraton New York Times Square Hotel
Ranked #297 of 471 Hotels in New York City
GreenLeadersSilver level
Reviewed January 5, 2013

I have stayed at the Sheraton New York over a dozen times in the past ten years - it is a large, busy American hotel. It's a bit above average in terms of quality of beds and cleanliness, and bit below average in terms of responsive service.

However, what it lacks in charm it makes up for in being ideally located if you are visiting New York and want to easily get around the city. The hotel is within two blocks of three major subway lines - one line is on the corner next to the hotel. It's also within easy walking distance to Fifth Avenue shopping (from Bergdof's to Lord and Taylor, Abercrombie and Fitch to Urban Outfitters) and broadway theatres. It's also just at the outskirts of the Times Square area which means that the surrounding streets are less hectic and easier to navigate as a pedestrian.

  • Stayed: December 2012, traveled with family
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Thank glashead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this reviewResponded January 10, 2013

glashead,

Thank you for sharing your feedback with us and for your continued loyalty. We love to hear that guests come back to stay with us year after year. We hope after your next stay you are more than satisfied with our service!

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6,644 - 6,650 of 8,629 reviews

Reviewed January 4, 2013

Came to NYC in early December for a small convention. Had a great time, location for this hotel is outstanding, close to Times Square, Rockefeller Center which was beautiful just before Christmas, Central Park and all of the major Broadway shows. Only issue we had is the hotels is getting old and in need of some updating. Elevators stopped working for several hours, luckily we were not affected but we did hear some stories of people getting stuck for close to an hour at a time. Very expensive but i guess you have to pay for the location.

  • Stayed: December 2012, traveled on business
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Thank Tmanjk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this reviewResponded January 10, 2013

Tmanjk,

Thank you for your review. We are excited to let you know that our meeting space is getting a complete renovation to be completed in March. In addition to our guest room renovation this past summer, as of March all of our space will be new and update. We hope that you will be back!

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Reviewed January 4, 2013 via mobile

Loved this hotel. I was really worried when looking for somewhere to stay that all the prices were so high so I didn't want to regret my decision. Front desk gave us free Internet on arrival which was great. Rooms were lovely, modern and clean. So close to Times Square so we could walk. We really had a great time. Thank you

  • Stayed: November 2012
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Thank KK_75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this reviewResponded January 10, 2013

KK_75,

We love to hear that you had a great time with us! Guest satisfaction is our number one goal and it looks like we have succeeded. On behalf of our team we hope to welcome you back on your next trip to New York.

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Reviewed January 3, 2013

My husband & I stayed at the hotel for New Years Eve. If you do not want to get stuck with the millions of people in Time Square this hotel is perfect. The location is in walking to distance Radio City, Broadway, Time Square, & Rockefeller Center. The hotel is close to everything, with a short distance from the craziness of the crowds. We were on the 50th floor and had a small view of Time Square, the room was fine, however the bathroom was extremely small. The front Desk agent Duanas I believe was his name was extremely helpful & quite accommodating. He gave us helpful hints on the city and things to be caution for.

Service was remarkable! There is heavy traffic in the city, make sure to negotiate a flat fare with the taxi cabs. It's $2.50 for the subway one way. You can take the (E) subway to JFK Airport. New York is a fun city, be careful with your personal belongings.

Stayed: January 2013, traveled as a couple
3  Thank 123nelson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this reviewResponded January 10, 2013

123nelson,

Thank you for the kind words regarding out staff, positive feedback like this helps our team strive to be even better. We are glad you spent your New Year's Eve with us and enjoyed it. Come back and visit us again soon!

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Reviewed January 3, 2013

Old renovated and huge hotel in midtown, fantastic location, internets free in the lobby. Rooms were large for NYC standards, dated a bit, but clean. Bathroom was older but again clean. Priced lower than most surrounding places, based mainly on the age of the place I guess. Checkin was slow by the sheer volume of people checking in.

  • Stayed: November 2012, traveled on business
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4  Thank SugarSammy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this reviewResponded January 4, 2013

SugarSammy,

Thank you for the review. We are excited to be celebrating our 50th anniversary this year! Our new renovation has given us a whole new look and feel and we are so proud of the new product. Our location is second to none and we are pleased it met your needs and expectations, we hope you will be back!

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Reviewed January 3, 2013

We stayed here for 3 nights and the location was just fabulous. It was right next to Radio city where we saw the Rockettes Christmas spectacular. We went during the holiday season and so we were very close to the big Christmas Tree at the Rockefeller center. It was only a two-minute walk to Times Square. Also, quick walk to several different subway stations. It was also an easy walk to Madison Square Park where we had lunch and dinner.

The rooms were very nice and clean. Since everything was great, we didn't have to deal with any of the hotel staff.

Room Tip: higher floors have better views.
See more room tips
  • Stayed: December 2012, traveled with friends
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2  Thank Kathy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this reviewResponded January 4, 2013

Kathy P,

There is nothing better than hearing that everything was great during your stay! Like you said, our location is so close to so much it is ideal for any type of traveler. We are glad to hear our location added convenience to your stay.

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Reviewed January 3, 2013

We went to New York for Christmas and were very happy with this hotel. Very clean hotel with really fast lifts. We were on the 45th floor at the end of the corridor and had a lovely view. Enjoyed the filtered coffee machine in the room which you can use for tea also. Lovely big, comfortable beds with flat screen TV,s and iPod speakers.

Room Tip: Ask for a high floor in quite location
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  • Stayed: December 2012, traveled with family
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2  Thank LittleKent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this reviewResponded January 4, 2013

LittleKent,

We are glad you chose to spend Christmas with us! There is nothing quite like NYC during the holidays and we are glad our hotel met all of your needs and expectations. Our team hopes to welcome you back next holiday season!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton New York Times Square Hotel

Address: 811 7th Avenue 53rd Street, New York City, NY 10019-6002 (Formerly Sheraton New York Hotel)
Phone Number:
Location: United States > New York > New York City > Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#45 Green Hotel in New York City
#106 Family Hotel in New York City
#191 Luxury Hotel in New York City
#197 Romantic Hotel in New York City
#219 Business Hotel in New York City
Price Range: $179 - $493 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
Number of rooms: 1780
Official Description (provided by the hotel):
Effortless travel awaits during your visit to New York City at Sheraton New York Times Square Hotel. Located just steps from the Theater District, our hotel in NYC sits between Central Park and Times Square in Manhattan's Midtown business and entertainment district. THE PERFECT NYC MEETING SPACE FOR YOUR EVENT NEEDS Providing a dedicated event staff, redesigned ballroom space and flexible meeting rooms, our NYC meeting space can make your event a total success. 60,000 sq ft of premium meeting space, 43 rooms, customized food and beverage services and more. ... more   less 
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Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton

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