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Sheraton New York Times Square Hotel
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Reviews (9,179)
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7,220 - 7,225 of 9,179 reviews
Reviewed December 9, 2012

Sheraton was a good place to stay.
Rooms were comfortable but a little small but i guess that's New York.
A bit of noice from the street during night but i guess that's as well New York.
Otherwise everything else was perfect.
As they figured out that we were in NY due to my partners birthday they sent up a complimentary snack of cheeses and two bottles of wine. That's very much apreciated.

Room Tip: The higher up the less noise from the streets.
  • Stayed: November 2012, traveled as a couple
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Thank Wittsjo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this reviewResponded December 14, 2012

Wittsjo,

Thank you for the great review. Guest satisfaction is always our number one goal and we are so happy to have succeeded. We are glad you enjoyed the wine and cheese and hope you will return soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 9, 2012

We stayed here for a week as part of a package. It is very well located within a short walking distance of many subway lines and not far from Times Square and Central Park. But because of this they are extremely busy. We arrived exhausted at 6pm and our rooms weren't ready. They very kindly sent us off for a free meal in their burger restaurant...but I would have preferred a shower! They seem to do this every night so don't expect your room to be ready even if you arrive well past check-in time. Very good room, but the window was broken and so the room was a little noisy. When we reported it the next day they tried to fix it but couldn't and offered to find us somewhere else. But the hotel was too full to find us anything nearly as good or an upgrade that we were happy to pay for, so we decided not to move. Staff try their best in the hotel, but are so busy that they are limited in what they can do so don't expect to be made to feel special, just enjoy the location.

Room Tip: higher floors have extra fast lift which is fun!
  • Stayed: November 2012, traveled with friends
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Thank Braithwaite422
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this reviewResponded December 14, 2012

Braithwaite422,

Thank you for your feedback. We are pleased to hear that our central location added to your New York experience. On behalf of our team we do apologize for your broken window and being unable to move you to a different room, the holidays are such a busy time in NYC. We appreciate your kind words regarding our staff!

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Reviewed December 9, 2012

This hotel is in a great location within walking distance to Times Square, Rockerfellar Plaze, Fifth Avenue, and Central park. The staff was friendly and it was very quiet. The elevators are super fast and we never waited more than a minute or two on a busy weekend (Thanksgiving). The rooms were spacious by NY standards (bathroom large enough to get dressed in it).

Room Tip: don't be afraid to get a room high up; you don't hear the street noise and the elevators are fast
  • Stayed: November 2012, traveled with family
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1  Thank VADocMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this reviewResponded December 14, 2012

VADocMom,

Thank you for the great feedback. It is great to hear that our guest rooms and amenities met your needs and expectations and our location added convenience to your trip. Come back and visit us again soon!

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Reviewed December 8, 2012

We recently stayed at the Sheraton New York and loved the location. It is the perfect proximity to Times Square, 5th Avenue, Broadway and Central Park. The hotel was recently renovated and has nice amenities to boot. We have stayed at the Ritz Carlton Central Park, NYC Hilton, W Times Square, The Marriott Marquis, The Waldorf, The Hudson, The Renaissance Times Square, The Crown Plaza and many others but loved this location best. Outstanding value - Definitely would go back!

Room Tip: Recommend the upgrade to the Club Lounge Floor (44 or higher) for the lovely views and use of the club lounge (which includes continental breakfast, snacks, etc) that is open 24 hours.
  • Stayed: December 2012, traveled as a couple
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3  Thank imagointraveling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this reviewResponded December 14, 2012

imagointraveling,

Thank you for sharing your thoughts with us. Our location is one of our best assets making it simple and easy for our guests to get just about anywhere in the city. It is amazing to hear that you loved our location the best! There is no better feedback we can ask for, we look forward to your next stay!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 7, 2012

Still waiting in the slowest ever checkin line. We've been here for over 40 minutes. This hotel should be embarrassed about such a brutal wait. There is ONE person checking us in and the line extends for up to 40 people. An aircrew showed up and took one of the personnel. Stay somewhere else

  • Stayed: December 2012
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Thank George A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this reviewResponded December 14, 2012

George A,

Thank you for your review. First and foremost we would like to apologize for the unpleasant check-in experience you had. We can assure you this is not the norm for us and we would love another chance to give you a great experience. We hope you will return.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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