We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent location”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Sheraton New York Times Square Hotel
Ranked #286 of 466 Hotels in New York City
GreenLeadersSilver level
Miami Beach, Florida
Level 5 Contributor
77 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Excellent location”
Reviewed July 10, 2012

I traveled with my 15 years old son. I have visited NY before but was the first time for my him. We walked like crazy and was so good to have a nice room with 2 comfortable Queen beds. Every night after a long day sightseeing it was really pleasant to have a place were you could rest an recover. Plenty of pillow to choose. Although it is a huge hotel, it was silent, modern and spacious. Something rare to find in NY hotels. They have an information desk where every night we asked for suggestions to go to have dinner. We followed all their advice and we ate in awesome restaurants. As a person that likes to travel a lot, my main concern is always to find a good restaurant different from the ones I have in my city.They nailed it with all their recommendations.This hotel is so well located. We were at a walk distance of the subway that was our main source of transportation. One block from Broadway street, in the middle of the theater district, so close to the Central Park and 5th Ave. You can walk to the Rockefeller center and Museums. I recommend this hotel and we definitely will return in our next visit to NY.

  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Laly41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review, July 11, 2012
Laly41,

Thank you for the excellent feedback. We are glad you and your son had a great NYC trip and that you chose us as your hotel for rest and relaxation after a long day. Our tour and travel desk is a great resource for our guests and it is great to hear that you utilized it. Come back and visit us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

7,693 reviews from our community

Traveler rating
    2,505
    2,891
    1,451
    501
    345
See reviews for
2,395
1,952
278
1,619
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,616)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Serbian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Melbourne, Australia
Level 4 Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 10, 2012

My wife,18 year old daughter and myself were visiting NYC for the first time. No better place to stay at. Right in the centre of all the action. It was few days before Christmas. The hotel was very busy as we learnt later that night President Obama was addressing a conference in the hotel. Excellent security measures was in place. We were so proud to be staying at such an important hotel. The service was great including the Concierge.

Room Tip: The higher the floor the better view you would get of the surroundings.
See more room tips
  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank oztrvlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review, July 11, 2012
oztrvlr,

Thank you for the great review. We love that you and your family enjoyed your stay with us and your time in NYC. We are so lucky to have important people like the president at our hotel, it is truly an honor. It is wonderful that you found our staff helpful and friendly and we look forward to your return!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilmington, North Carolina
Level 3 Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 10, 2012

This hotel is located blocks from Times Sq, Rock Center, Radio City, Central Park....all walkable. Very busy and crowded with many groups, but to be expected in the peak summer months. Nice, clean rooms. Not overly large, but not a factor since you spend so little time in your room in this bustling city1

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BestBillsfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review, July 11, 2012
Bestbillsfan,

Thank you for your feedback. We are happy to hear that our great location made your trip more enjoyable. We are so proud of our newly renovated guest rooms and there is nothing better than hearing that our guests enjoy them too. We hope to see you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angees, CA
Level 3 Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed July 9, 2012

I hadnt staywd here in a while but decided to try again laat month and WOW. What a difference in service and the rooms are so nice now. Walking the halls you would never know your in Mew York City. Very spacious and clean and feels like brand new although ita refurbished it feels like a new building. Quiet and peaceful rooms and common hallways. Lobby is lively with fre wifi and doorman helping hail cabs. Your in the heart of restautants, shopping, qnd nearby times square and hells kitchen. Blocks from MOMA and the best Irish pubs in town. The greeting at reception and during checkout was fast and easy. Thank you.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank senza210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boulder, Colorado
Level 5 Contributor
89 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed July 9, 2012

We stayed for 8 nights for a dance workshop our daughter attended. The conference rate we got was basically unbeatable for the quality of hotel, location and size of room. We did not use many of the hotel facilities as there is just too much to be out doing, seeing and eating elsewhere in NYC. The lobby and conference facilities are very nice, and our room was nice, clean and updated. No rooms in NYC are huge and ours definitely was not, but for my daughter and I it was enough space. We were upgraded to a Superior King room when our room with 2 doubles was not available at check-in. The staff was always helpful when we requested extra towels, coffee, etc...

Two main complaints:
#1 - The ridiculous $14.95/day charge for Wifi in the room. If other chains like Holiday Inn, Comfort Inn, etc.... can offer this for free why can't this hotel? And I am a Starwood Preferred member too, so I thought this perk should have been included. There was free Wifi in the lobby though and a couple of public use computers.

#2 - There was a very large teen student tour group there from Brazil and they were the rudest most obnoxious group of kids I have ever seen. We were with a group of kids and I can tell you that none of our group behaved like this. These Brazilian kids were loud, loud, loud everywhere they went, and not just in the hotel! (we saw them around town) They were shouting, chanting and singing constantly at all hours and it was really surprising that the hotel tolerated it. The kids were rude and pushy in the elevators and lobbies too. As a courtesy to the rest of the guests the hotel management should have gotten a handle on that group.

Overall I do recommend this hotel, and the location is absolutely wonderful - close enough to all of the touristy stuff in Times Square but not in the thick of it which would get really tiring IMO.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank pmcolorado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review, July 10, 2012
Pmcolorado,

Thank you for sharing your thoughts with us. It is great to hear that you found our hotel to be a great value and a great place to stay. We are happy that our guest rooms and conference space met your needs during your time with us. There is nothing greater than hearing that our staff was friendly and helpful to you and your family. We hope you come back next year!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Charlotte, Florida
Level 4 Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 9, 2012

We stay at the sheraton very often when we return to NYC and have always found the hotel to be conistent with his cleanliness and helpfulness. The public relations department really seems to care about their clients. We are returning this week again for a celebration because of their wonderful treatment and lovely club level lounge.

  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wallace s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review, July 10, 2012
Wallace S,

Thank you for your feedback and kind words! Our team really cares about our guests and we do whatever we can to ensure a great stay. Great feedback like this give us more motivation to be the best we can, for our guests! Thank you again and we look forward to your next stay!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 9, 2012

My wife and I stayed at the Sheraton hotel last winter and we were very impressed with the assistance we received from Joy at the front desk. She was friendly, polite, outgoing and took the time to answer all of our questions. She also helped us out with an issue with our baggages and we were very impressed that she took the extra effort to make us feel welcome at the hotel. Keep up the great work Joy!!!

  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review, July 10, 2012
John L,

Thank you for the positive feedback. We love getting great reviews about our staff! They work so hard and truly care about our guests and it is great to hear that they made a difference in your stay! We look forward to passing on your kind words to Joy and hope to see you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these New York City hotels
Midtown
Crowne Plaza Times Square Manhattan
Crowne Plaza Times Square Manhat...
#194 of 466 in New York City
9,474 reviews
Midtown
Hilton Garden Inn Times Square
Hilton Garden Inn Times Square
#158 of 466 in New York City
6,995 reviews
Midtown
The Westin New York at Times Square
The Westin New York at Times Squ...
#178 of 466 in New York City
2,293 reviews
Show Prices
Show Prices
Show Prices
Midtown
The Manhattan at Times Square Hotel
The Manhattan at Times Square Ho...
#298 of 466 in New York City
7,202 reviews
Midtown
DoubleTree Suites by Hilton Hotel New York City - Times Square
DoubleTree Suites by Hilton Hote...
#175 of 466 in New York City
7,900 reviews
Midtown
Hilton Times Square
Hilton Times Square
#106 of 466 in New York City
6,695 reviews
Show Prices
Show Prices
Show Prices

Been to Sheraton New York Times Square Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton New York Times Square Hotel

Property: Sheraton New York Times Square Hotel
Address: 811 7th Avenue 53rd Street, New York City, NY 10019-6002 (Formerly Sheraton New York Hotel)
Phone Number:
Location: United States > New York > New York City > Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#44 Green Hotel in New York City
#186 Luxury Hotel in New York City
#200 Romantic Hotel in New York City
#215 Family Hotel in New York City
#222 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
Number of rooms: 1780
Official Description (provided by the hotel):
Effortless travel awaits during your visit to New York City at our Times Square Hotel, located just steps from the Theater District, Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. THE PERFECT NYC MEETING SPACE FOR YOUR EVENT NEEDS Providing a dedicated event staff, redesigned ballroom space and flexible meeting rooms, our NYC meeting space can make your event a total success. 60,000 sq ft of premium meeting space, 43 rooms, customized food and beverage services and more. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Hotels.com, Expedia, Ctrip TA, TripOnline SA, Hotwire, getaroom.com, HotelsforEveryone, HotelQuickly, Evoline ltd and Cancelon so you can book your Sheraton New York Times Square Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing