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The Manhattan at Times Square Hotel
Ranked #299 of 468 Hotels in New York City
Reviewed September 2, 2014

Great location and good value. Its not the most luxurious of stays and its basic, however, its clean, the staff were very friendly and helpful. We did not have any problems with the lift as other guests have said. Well worth visiting

Room Tip: Ask for a quieter room if you are not happy
  • Stayed: August 2014, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank 910Helen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this reviewResponded September 6, 2014

Dear 910Helen,

Thank you for posting a review. We are delighted that the location of the Hotel and the service you received was to your expectations. Our hope is that you return back for another visit so that we can serve you again.

Yours in Hospitality,
Brendan Moraes-General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,965 - 3,971 of 7,476 reviews

Reviewed September 2, 2014 via mobile

I stayed at this hotel in June for a week with two friends on an all girls trip. We booked this hotel mainly on location and price. I will admit that I was nervous about staying here after seeing a lot of photos from trip advisor, but they have completely remodeled the hotel and were still doing some remodeling while we were there. Updates were all nice and this hotel was worth every penny. When we booked our room, we paid extra to stay in the top four floors. When we checked in, we were on the 11th floor. We brought this to their attention and were told they were overbooked so they refunded the extra amount that we had paid. This ended up not being a big issue because we only spent enough time in the room to shower and sleep. The location is perfect! A 2 min walk to Times Square, Broadway shows right around the corner, and little shops/dinners everywhere around us. We went to the Broadway Rocky show and it was literally 3 doors down. All the staff were friendly and check in/out was a breeze, room/hotel was very clean. Would definitely stay here again. Here's a tip...if you join their email mailing list and book the room through them, you save an additional 10 or 15% off.

Stayed: September 2014, traveled with friends
5  Thank Jennifer B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this reviewResponded September 6, 2014

Dear Jennifer B,

Thank you for posting a review. We appreciate the feedback you have given us and look forward to your return to New York.

Yours in Hospitality,
Brendan Moraes-General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 2, 2014 via mobile

Overall the hotel was good. The Manhattan is centrally located, close to subway stations, Time Square, restaurants, few blocks away from 5th Ave.
The staff was helpful and always willing to help.
The hotel is dated, but the rooms were comfortable.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Mauricio A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this reviewResponded September 11, 2014

Dear Mauricio A,

Thank you for posting a review. We are happy to know that the service as well as the location of the Hotel was to your expectations and look forward to your return.

Yours in Hospitality,
Brendan Moraes-General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 2, 2014

We arrived in New York after a long flight delay at about 6:00 pm for the week of the fourth of July. After checking in and ditching our luggage we left for supper and sight seeing. We noticed the hotel room was rather warm before we left but we bumped the air down and left. When we returned that evening the room was still very warm but we were too tired to worry about it. We left for the Statue of Liberty that morning after notifying the front desk about air. When we returned after a very hot visit to Lady Liberty imagine the disappointment we felt when our room was a whooping 85 degrees. The maid service was just finishing up and had called the front desk about air. I was a little upset considering I had already asked for them to check air, but we were moved to another room two floors down that was a little nicer and the air was cold so all was well. I loved the location!!!! Times square down the street and Broadway at your back. It's close to the subway stations. I'm ready to go again.

  • Stayed: July 2014, traveled with family
    • Value
    • Rooms
    • Service
2  Thank momoffour_45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this reviewResponded September 6, 2014

Dear Momoffour_45,

Thank you for posting a review. We are happy to learn from your comments that the team was able to resolve the air conditioning issue to your satisfaction. We are ready to welcome you back when you revisit New York.

Yours in Hospitality,
Brendan Moraes-General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 1, 2014

It is a Well located hotel near Times Square and easy access to the Subway. The room was clean. Some elevators were under renewal, so a little of patiante is required as a lot of people use that Service. In general term it has a good Service.

Stayed: August 2014, traveled as a couple
1  Thank Fredy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this reviewResponded September 2, 2014

Dear Fredy B,

Thank you for posting a review. We are happy to know from your comments that you enjoyed your stay at the Hotel and look forward to hosting you again in the near future.

Yours in Hospitality,
Brendan Moraes-General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 1, 2014 via mobile

It was very good. The location is good and the service too. I just didn't like the fact of having to pay for internet, but overall The Manhattan at Times Square is very good. I Recommend the hosting.

Stayed: June 2014
1  Thank Michel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this reviewResponded September 2, 2014

Dear Michel G,

Thank you for posting a 5 star review. We appreciate the feedback you have provided to future travelers and look forward to hosting you on your return to New York.

Yours in Hospitality,
Brendan Moraes-General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 1, 2014

Such an amazing hotel located in the best area of New York City!
Amazing service, rooms and hotel views.

Had very helpful staff, especially the hotel manager called Keith Homes. He helped with all our problems and I suggest that you ask for him if in doubt! Would highly recommend this hotel and look forward to staying there again. And of course seeing Keith! :)

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank JasminePamGerri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this reviewResponded September 2, 2014

Dear JasminePamGerri,

Thank you for taking the time to post a 5 star review. We are delighted to know that you had a great stay experience and appreciate the wonderful comments about the service you received. We look forward to welcoming you back when you return to New York.

Yours in Hospitality,
Brendan Moraes-General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Manhattan at Times Square Hotel

Address: 790 7th Avenue at 51st Street, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Suites Wheelchair access
Hotel Style:
Ranked #299 of 468 Hotels in New York City
Price Range: $168 - $450 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Manhattan at Times Square Hotel 4*
Number of rooms: 685
Official Description (provided by the hotel):
Nestled in the heart of New York City, The Manhattan at Times Square Hotel is the ideal base for exploring the most exciting city in the world. Its exceptional location, just steps away from Times Square, Broadway theaters, Fifth Avenue shopping, Rockefeller Center and Central Park, is easy to get to wherever you are. Each room is equipped with convenient amenities, such as coffee/tea maker, ergonomic desk chairs, high speed internet access (for up to 5 devices), and electronic safes. Sleek lines, warm colors, and comfortable seating create a relaxed atmosphere in our renovated lobby, which features a communal lounge area with a plasma TV and limited time complimentary high speed internet access. In addition, squeeze in a workout at our 24 hrs. Health club at no additional cost. ... more   less 
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