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“Great location”

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The Manhattan at Times Square Hotel
Ranked #298 of 466 Hotels in New York City
Johannesburg, South Africa
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great location”
Reviewed September 13, 2013

Accessible to all exciting locations of New York. Had a great stay. Staff friendly and rooms clean. the security staff is also very helpful and dedicated. had a small accident and they made sure that everyday they came to dress the wound. would recommend to anyone. currently being renovated hope this will not increase the prices. also enjoyed the fact that there is a gym.

Room Tip: Do not have well established breakfast, lunch and dinner amenities. You have to eat out.
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  • Stayed August 2013, traveled with family
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    • Cleanliness
    • Service
Helpful?
Thank Maks0302
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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7,230 reviews from our community

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Rating summary
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  • Value
  • Cleanliness
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Ontario,Canada
Level 3 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 12, 2013

We arrived 2 hours before check in and were greeted by a VERY friendly staff at the front desk (Senka) who got us a room right away and was funny and helpful.Our cleaning lady we met on our floor asked if we needed anything before we even had our key in the door!The room was clean everyday and the staff were always friendly and more than helpful! Check out on our last day was smooth and our luggage was kept safe till we left.The location is PERFECT and the price is very reasonable for midtown Manhattan.My only complaint would be that the carpets need an update and it could be a bit more sound proof but I would stay here anytime when in NYC again!

Room Tip: Corner suites are a great size with nice views of Broadway!
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  • Stayed September 2013, traveled as a couple
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Helpful?
2 Thank dglmlv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandria, Virginia
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 12, 2013

We arrived on 9/4 and we were supposed to check out on 9/6 , but we opted to stay 2 more days because we loved the hotel and the location was so perfect. We were there for Mercedes-Benz Fashion Week.

A). Everyone that worked the front desk went above and beyond to help us any way they could.

B). Our room was spotless and housekeeping was so polite.

C). I read some people say the halls and rooms were outdated and I have stayed in many 5 star hotels. The rooms, hallways and everything was perfect us.

D.) We even have HH Honors points and still chose to stay at the The Manhattan at Times Square Hotel. Next time we're in NYC we will stay there again.

E.) Also, my daughter left her make-up bag in the hotel room and I called Housekeeping and they're Fed-Ex'ing the make-up bag to us.

I could go on and on about our stay at The Manhattan at Times Square Hotel, but I will leave you with this. "WE LOVED IT AND WOULD STAY THERE EVERY TIME WE VISIT NYC"

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank JMoore_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 3 Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 12, 2013

I have just spent 5 days at this hotel. Before going i had gone into the website and the pictures especially of the breakfast trolley, gym and lobby were very deceptive.

They need to get rid of there very old and dirty carpets. Clean our rooms better and generally clean the hotel.
Staff were really nice but completely overworked.

They have tiny bathtubs which no normal sized person can fit in.

Room Tip: Pick rooms with high numbers as they donot face the street and therefore much quieter.
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  • Stayed September 2013, traveled on business
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Helpful?
1 Thank Wanjiru K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review, September 19, 2013
Dear Wanjiru K,

Thank you for taking the time to review your Hotel stay. From your comments it is disheartening to know that we were unable to provide you with a 5 star experience during your stay at the Hotel. Please accept my sincere apologies for any inconvenience you faced during your stay. We are in the process of making some enhancements at the Hotel in the coming months which will benefit our future guest experience and hope that you give us an opportunity to redeem ourselves should your travels bring you back to the city.

Yours in Hospitality,
Brendan Moraes-General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these New York City hotels

P
Level 4 Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed September 12, 2013

I have to mention Medallia at the front desk. In spite of continues pressure on her from the continues line of visitors she is always smiling. The hotel loby and some floors are now under reconstruction, I hope their price will not go up after they finish.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank E R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kansas City, MO
Level 3 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed September 11, 2013

We stayed at the Manhattan at Times Square Hotel five days in August. The room was on the 12th floor and we had a corner room so there was windows on two walls which was nice. The 12th floor is not high enough to actually see Times Square, but we had a nice view anyway. We arrived around 3PM and did not have to stand in line. Reception was very nice. We had a slight problem with the bathroom and not enough wash cloths, but both issues were handled very quickly. The bed was really comfortable so we really appreciated that, since we were really tired when we got back to the room each night. The hotel is close to subways and shops and restaurants. I would have preferred WIFI in the room - it is only in the lobby - but we used our cell phones instead. True, the hotel is dated, but if you are there to sightsee each day, it doesn't matter as long as the rooms are clean and bed is comfy. We will definitely stay there next year, if we get the good rates again.

Room Tip: Corner rooms are nice. 12th Floor is not high enough to see Times Square
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  • Stayed August 2013, traveled as a couple
    • Value
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    • Sleep Quality
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Helpful?
Thank mepoole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saskatchewan
Level 2 Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 11, 2013

The location of this hotel was wonderful, close to everything. Service was great, they attended to our needs. The hotel is dated and is need of an update, but we only were there to sleep, New York has too much to do with too little time.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Weyburnonthemove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review, September 20, 2013
Dear Weybumonthemove,

Thank you for taking the time to write a review. Although we were unable to provide you a 5 star experience we are happy that we were able to meet your needs. I am happy to inform you that we are in the process of enhancing our product and look forward to welcoming you back on your next visit to city.

Yours in Hospitality,
Brendan Moraes-General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Manhattan at Times Square Hotel

Property: The Manhattan at Times Square Hotel
Address: 790 7th Avenue at 51st Street, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Suites Wheelchair access
Hotel Style:
Ranked #298 of 466 Hotels in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Manhattan at Times Square Hotel 4*
Number of rooms: 685
Official Description (provided by the hotel):
Nestled in the heart of New York City, The Manhattan at Times Square Hotel is the ideal base for exploring the most exciting city in the world. Its exceptional location, just steps away from Times Square, Broadway theaters, Fifth Avenue shopping, Rockefeller Center and Central Park, is easy to get to wherever you are. Each room is equipped with convenient amenities, such as coffee/tea maker, ergonomic desk chairs, high speed internet access (for up to 5 devices), and electronic safes. Sleek lines, warm colors, and comfortable seating create a relaxed atmosphere in our renovated lobby, which features a communal lounge area with a plasma TV and limited time complimentary high speed internet access. In addition, squeeze in a workout at our 24 hrs. Health club at no additional cost. ... more   less 
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