This hotel has a lot of potential but right now the only thing it can possibly claim is it's fantastic location, other than that this hotel barely deserves its star rating! I would describe the hotel as being similar to a Best Western / Days Inn, although even those hotels don't charge $14.95 a night for wifi and you're provided with some sort of service!
Let me start out with the positives (there isn't much). This hotel boasts a fantastic location, literally a block from the heart of Times Square and a subway ride from anywhere your little heart desires! If you're looking for a cheap (cheap in cost and accommodation) hotel with a fantastic location then this is where you want to be! Just don't expect much! The hotel also has a decent sized fitness centre with 3 treadmills, 1 bike, 2 cross trainers, a weight machine and dumbbells, along with yoga mats.
Firstly before I mention the negatives, I will note that everything I'm reviewing and commenting on has been raised previously on this website and this hotels guest services manager has acknowledged the issues yet the same issues are still occurring! So don't be fooled by their response that things will change.
My poor experience started at check-in when we arrived at 2.30pm for 3pm checkin, the rude female staff member stated that no rooms were available and that checkin commences at 3pm. Just so everyone is aware, checkin is FROM 3pm- this hotel does not guarantee rooms will be ready at 3pm! Luggage was stored and rude woman forgotten, until we returned at 6.30pm to checkin.
The male staff member informed us that a room was not yet available for us and that it would take another hour. Frustrated with being wet (it had been raining) and being told that we were expected to wait four and a half hours after checkin started for our room, we asked for a manager. The manager magically found a room in 3 minutes and we were on our way to the 15th floor.
Both being so tired and angry we did not realise that the hotel had given us a queen size bed even though we had paid for a king size one. The next evening we confirmed with the hotel that the room they had given was queen size. Initially the agent advised they had no king rooms available and that the prices were the same (which they are not). Fortunately after speaking with a manager the agent located a room on the 17th floor for us.
I'd like to thank the hotel for supplying us with a fridge for our room, and then relocating the fridge when we moved rooms, I did appreciate that!
Housekeeping is average for the hotel also, they never forgot to take the daily tip we offered but never once during our 9 nights replenished the soap and multiple times failed to replace tea/coffee and other toiletries! Also the towels the hotel use are disgusting, noticeable stains are evident on the all items and clearly they have not been replaced for a while since majority still contain the Sheraton tags! Also I do not believe the fitness centre was cleaned once during our 9 nights as the same dirt and rubbish on the floor remained for our entire visit! Also towels were not supplied.
One of the lifts was out of service for 3 nights we were staying which was frustrating during peak times as the wait was sometimes extensive for an elevator! Also, the lobby is the only source of free wifi as this hotel feels the need to charge the ridiculous price of $14.95 per night for use of 'basic' wifi! They do not offer any deals for longer visits so it was cheaper for me to purchase a SIM card!
And finally, this hotel charges you for making toll free calls so don't even lift up that phone expecting not to be charged! Any possible way to make more money and this hotel is already on top of it!
Overall extremely disappointed by all aspects of this hotel and will not return unless renovations and improvements are made! Other than the location this hotel has absolutely nothing going for it!
- Official Description (provided by the hotel):
- Nestled in the heart of New York City, The Manhattan at Times Square Hotel is the ideal base for exploring the most exciting city in the world. Its exceptional location, just steps away from Times Square, Broadway theaters, Fifth Avenue shopping, Rockefeller Center and Central Park, is easy to get to wherever you are. Each room is equipped with convenient amenities, such as coffee/tea maker, ergonomic desk chairs, high speed internet access (for up to 5 devices), and electronic safes. Sleek lines, warm colors, and comfortable seating create a relaxed atmosphere in our renovated lobby, which features a communal lounge area with a plasma TV and limited time complimentary high speed internet access. In addition, squeeze in a workout at our 24 hrs. Health club at no additional cost. ... more less
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