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“GREAT LOCATION INDIFFERENT STAFF”

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The Manhattan at Times Square Hotel
Ranked #297 of 467 Hotels in New York City
Sao Paulo, SP
Level 3 Contributor
16 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“GREAT LOCATION INDIFFERENT STAFF”
Reviewed November 21, 2012

I just spent a week at The Manhattan at Times Square in New York. The location is great just a couple of blocks from the Rockefeller Center and Times Square. Subway just around the corner and tons of places to dine. But that is the only advantage of this hotel.
The staff is unavailable and indifferent to the guests. The lobby is so busy it feels like being at Grand Central.
They booked the wrong room and were rude when it was pointed out.
The concierge is as helpful as they want to be and once when I asked them about restaurants around the area they actually told me to look them up at the free internet at the lobby.
Do not book any transportation recommended at the hotel, they are unreliable and will charge you ridiculous fares if you don't agree upon them in advance.
If you are willing to pay for the location that's the place to go. Otherwise get a more reasonable place a little farther or a better hotel altogether just across the street (the Sheraton).

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  • Stayed November 2012, traveled with family
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Helpful?
Thank Maggie170
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Level 6 Contributor
123 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed November 18, 2012 via mobile

Very good hotel, good service, good crew. I will complain about free internet, you are allowed to use up to 45min straight, but they have only 3 computers and lots of customers. The time should be reduced so more people could use it.
When you make your reservation remember that you will pay daily extra tax: $2 + $1,5 + 5,8% + 8,8%. If you will use a travel agency make sure tax are included (you will pay those taxes at all hotel in Manhattan.

  • Stayed November 2012
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Helpful?
1 Thank GustavoBS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reykjavík
Level 3 Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed November 17, 2012 via mobile

The hotel is quite tired and gloomy. Reception always crammed and noisy Room basically fine. I had the misfortune to be right by the lifts which you could hear all night through the walls so had to sleep with earplugs in. Avoid room 18 on any floor if you can. Free wifi in the lobby worked if not too many people about. Staff a little curt. Good location though.

  • Stayed November 2012
    • Value
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    • Service
Helpful?
Thank AlexA101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 14, 2012

I am in my room at the Manhattan at 11pm, and my room is very warm. my room was very warm so I turned the air conditioning on a couple hours ago and it appeared to be broken. I called the front desk and they told the that the air conditioning system has been turned off for the winter, but they would be glad to send someone to my room to open my windows - which over look 7th Ave! This is ridiculous - either sleep in a hot room or listen to cars and horns all night.

  • Stayed November 2012, traveled on business
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Helpful?
Thank waitte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review, November 19, 2012
Dear Waitte,

Thank you for taking the time to post a review about your experience at the Hotel. I sincerely apologize for the unfavorable experience you had at the Hotel because of the temperature in the room being too hot and for the manner in which your request was handled. Please know that corrective action has been taken based on your comments. Please contact us if there is anything else we can do for you.

Yours In Hospitality,

Brendan Moraes- General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these New York City hotels

Oak Park, Illinois, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 14, 2012

Based on the reviews I read I was anxious that I had made a bad choice, but the Manhatten hotel -Times Square was a great choice. The location can not be eat. We were able to walk to Rockefeller Plaza, Radio City Music Hall, Times Square and Central park. It is one block away from a subway station. There is no in room wi-fi. but we did not find it to be a problem. The computers in the lobby were available at various times during the day. Staff was helpful Two week after Sandy we had alot of questions about what was or wasnt happening and staff was great. . We got a double bed room. It was clean and in good shape. If you want a quiet room , no outside or hall noise ask for 2129, it was a great room.

  • Stayed November 2012, traveled with family
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Helpful?
1 Thank Mari W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maplewood, New Jersey
Level 3 Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed November 13, 2012

After reading reviews, I had low expectations for this hotel - it far exceeded those expectations. Tired, yes. In need of maintenance, yes. But immaculately clean, a modern and open lobby, pleasant service and reasonably priced.

  • Stayed November 2012, traveled on business
    • Value
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Helpful?
Thank scarknighttraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 13, 2012

The excellent location and helpful friendly staff at the ManhattanTimes Square make staying at this hotel a great way to spend your time in the city that never sleeps. Walk to all the great shows, shop 5th Ave, walk to central park, and Radio City is only 2 blocks away! Didn't eat at the restaurant and the property was a bit dated, but the rooms were OK, simple & fairly clean. The staff did everything they could to accommodate us and all our requests and the Theater Concierge (Rachael) got us some great last minute fabulous seats to Mary Poppins!

  • Stayed November 2012, traveled with family
    • Value
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    • Sleep Quality
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Helpful?
1 Thank Auntilona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Manhattan at Times Square Hotel

Property: The Manhattan at Times Square Hotel
Address: 790 7th Avenue at 51st Street, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Suites Wheelchair access
Hotel Style:
Ranked #297 of 467 Hotels in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Manhattan at Times Square Hotel 4*
Number of rooms: 685
Official Description (provided by the hotel):
Nestled in the heart of New York City, The Manhattan at Times Square Hotel is the ideal base for exploring the most exciting city in the world. Its exceptional location, just steps away from Times Square, Broadway theaters, Fifth Avenue shopping, Rockefeller Center and Central Park, is easy to get to wherever you are. Each room is equipped with convenient amenities, such as coffee/tea maker, ergonomic desk chairs, high speed internet access (for up to 5 devices), and electronic safes. Sleek lines, warm colors, and comfortable seating create a relaxed atmosphere in our renovated lobby, which features a communal lounge area with a plasma TV and limited time complimentary high speed internet access. In addition, squeeze in a workout at our 24 hrs. Health club at no additional cost. ... more   less 
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