I just spent a week at The Manhattan at Times Square in New York. The location is great just a couple of blocks from the Rockefeller Center and Times Square. Subway just around the corner and tons of places to dine. But that is the only advantage of this hotel.
The staff is unavailable and indifferent to the guests. The lobby is so busy it feels like being at Grand Central.
They booked the wrong room and were rude when it was pointed out.
The concierge is as helpful as they want to be and once when I asked them about restaurants around the area they actually told me to look them up at the free internet at the lobby.
Do not book any transportation recommended at the hotel, they are unreliable and will charge you ridiculous fares if you don't agree upon them in advance.
If you are willing to pay for the location that's the place to go. Otherwise get a more reasonable place a little farther or a better hotel altogether just across the street (the Sheraton).
- Official Description (provided by the hotel):
- Nestled in the heart of New York City, The Manhattan at Times Square Hotel is the ideal base for exploring the most exciting city in the world. Its exceptional location, just steps away from Times Square, Broadway theaters, Fifth Avenue shopping, Rockefeller Center and Central Park, is easy to get to wherever you are. Each room is equipped with convenient amenities, such as coffee/tea maker, ergonomic desk chairs, high speed internet access (for up to 5 devices), and electronic safes. Sleek lines, warm colors, and comfortable seating create a relaxed atmosphere in our renovated lobby, which features a communal lounge area with a plasma TV and limited time complimentary high speed internet access. In addition, squeeze in a workout at our 24 hrs. Health club at no additional cost. ... more less
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