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“Great hotel, great customer service”

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Shelburne NYC–an Affinia hotel
Ranked #126 of 468 Hotels in New York City
Certificate of Excellence
GreenLeadersSilver level
Winnipeg
Level Contributor
156 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Great hotel, great customer service”
Reviewed October 14, 2009

We have just arrived home after 6 nights at the Affinia Shelburne in NY. We were unsure about the location (37th and Lexington) when we were booking, but are very glad that we stayed there. It is close to Grand Central Station and easy walking distance to all areas of Manhattan.

The hotel is updated, with modern style furnishings and very clean, but what really stands out and make this a fabulous place to stay is the staff!! Each and everyone of them were wonderful, willing to help and very accommodating.We had an issue with elevator noise in our room and asked that we be moved,... no problem... it was taken care of while we were out touring. We were treated very well and always greeted with a smile when ever we approached the desk.We would gladly stay there again.

  • Stayed October 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DonLynski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ashelburneny, Assistant General Manager at Shelburne NYC–an Affinia hotel, responded to this review, October 21, 2009
Dear DonLynskii,

My name is Jennifer Baldwin and I am the Assistant General Manager at the Affinia Shelburne Hotel. I am so pleased to hear that you enjoyed your stay with us and that our staff exceeded your expectations. I look forward to sharing your feedback with the entire Affinia Shelburne Team and hope to have you back as our guest real soon!

Sincerely,

Jennifer Baldwin
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Copenhagen, Denmark
Level Contributor
47 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed October 14, 2009

This is my third visit to New York and both the city and the hotel keeps getting better. I was given a room on the 9th floor with a nice unblocked view from the window. I could even see some of the river. The room was sparklnig clean and very spacious. A queen size bed, desk with a comfortable chear. A 32 " flatscreen with lots of channels and my personal favorite - a refrigerator. There was also little room for a chaiselong. The bathroom seemd to be newly renovated and quite large. Very nice decor and again very clean. To save a litle on the environment one could hang ones towel and the staff knew you could use it another day.
A some point I had a problem with the lighting and had to call the frontdesk. A very helpful lady promised to send a technician and 5 mins later the technician came and fixed the problem. I did not talk very much with the staff but they were always smiling and very helpful towards the people they were helping. One minor thing is that there was not very much wardrobe storage but then again there was plenty of space for the suitcases.
The location is ideal. Away from the noisy Times Square and close to Grand Central Station and the great food market at Grand Central.

  • Stayed September 2009, traveled solo
    • Value
    • Location
    • Rooms
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    • Service
Helpful?
Thank kengedahl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sussex
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 13, 2009

This hotel was the best priced 4* hotel I could find and I certainley was not disappointed. It is located in Lexington Avenue quite close to Grand Central Station so it is easy to get around to all the main places.
The hotel is newly refurbished so is clean and modern and was by far the most up to date in comparison with other hotels we popped in to.
The staff were really freindly and helpful and I would definately recommend this hotel to others.

  • Stayed October 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lisamarieholloway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ashelburneny, Assistant General Manager at Shelburne NYC–an Affinia hotel, responded to this review, October 14, 2009
Dear lisamarieholloway,

Thank you for your recent TripAdvisor posting on the Affinia Shelburne Hotel. My name is Jennifer Baldwin and I am the Assistant General Manager. We take our guest's feedback very seriously and continuously share our TripAdvisor postings with our entire team to ensure we have a strong awareness of the levels of comfort and convenience our guests are experiencing. We look forward to having you back as our guest in the future.

Sincerely,

Jennifer Baldwin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Middlesbrough, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 12, 2009

Recently back from 3 nights as the Affinia Shelburne. I have been to New York numerous times over the past 15 years and this proved to be the best hotel. We just had a standard room which for New York standards was large. We had 2 double beds allocated as requested which was a bonus which doesn't always happen. We arrived early and were checked in immediately which was another bonus. Staff were friendly, helpful and efficient, expecially the Doormen. Elevators were slow but somebody informed me there were more around the corner which we could have used. Our room was on the 5th floor which offered an excellent view of the Empire State Building. Room was modern with a great deask and good sized TV. Room was clean and furnishings of a high standard, even my mum commented and she is hard to please, although she would have like a Tea Maker in the room. Rootop Bar is an excellent touch and allows you to chill out after a long day sightseeing. Location is excellent, less than 10 minutes walk to Grand Central and Empire State Building. It is a perfect location which is aware from the noise of Times Square and offers you a bit more of an authentic New York Stay.

  • Stayed September 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hurricane1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oceanside, ca
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 9, 2009

On arrival, we had to schlep our luggage into the hotel and down 5 steps to check-in. The doorman/bellhop was more interested in chatting up the girls going into the bar. There was some confusion over what type of room we had reserved. But after checking my confirmation printout (always take this with you) all was resolved to our satisfaction. The room (bedroom plus living room) made our one week stay very comfortable. It's a great location with easy nearby transportation. The restaurant downstairs was reasonable with good food.

  • Stayed September 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank maryannt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton, Canada
Level Contributor
35 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed October 9, 2009

I am just getting ready to depart this Gem of a Hotel but would be remiss if I didn't comment on the past 7 days that we have spent here. The hotel, the staff and the neighbourhood are just excellent and we have no complaints whatsoever! Despite what you may read from others on this forum this hotel is exceptional and we will return again.

We bought a seven day NYC Transit pass and travelled throughout the city on buses, subways and ferries and I gotta tell you that this is the way to go. You get to experience this fantastic city and her people. I LOVE NEW YORK and the Affina Shelburne!

L & L
Hamilton, ON Canada

  • Stayed October 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Camel140791
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grand rapids,mi
1 review
Reviewed October 8, 2009

Recently remodeled hotel in a charming neighborhood. We were able to walk to many locations including Times Square, Empire State Building, Rockefeller Plaza, Grand Central Station (subways).

  • Stayed April 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank moluvs2travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shelburne NYC–an Affinia hotel

Property: Shelburne NYC–an Affinia hotel
Address: 303 Lexington Ave, New York City, NY 10016-3165
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan , Murray Hill
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#26 Spa Hotel in New York City
#28 Green Hotel in New York City
#55 Romantic Hotel in New York City
#60 Family Hotel in New York City
#101 Business Hotel in New York City
#102 Luxury Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Shelburne NYC–an Affinia hotel 4*
Number of rooms: 323
Official Description (provided by the hotel):
Warm. Inviting. Social. Just right for a relaxed city stay. You love action-packed places. But some privacy when you need it. You want a happy medium, an opportunity to be social in a cool environment. Enter the Shelburne NYC, with its warm-toned interior design and homey common areas. Tucked into laid-back Murray Hill, a few blocks from Grand Central Station, it's just right for guests who like to pop down on the train for New York nights with a relaxed vibe. Come kick back, check out the views-and go up to the rooftop while you're at it. Join us nightly for a glass of red or white at our Wine Hour, located in the lobby from 5-6 p.M. · Daily Wine Hour during Social Sips from 5-6PM · Wireless Internet access for all of your devices · 10% off at Celebrity Chef Geoffrey Zakarian’s The National Bar & Dining Rooms · In-room gourmet coffee and tea offerings · Unlimited package handling and storage prior to and during your stay · Business services, including printing · Local and domestic long distance calls · 24/7 access to our state-of-the-art fitness centers · Access to Affinia bikes (where applicable) · Concierge services *Must be redeemed daily, credit may not be rolled over **Fee is exclusive of service gratuities ... more   less 
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Also Known As:
Affinia Shelburne Hotel New York City
Sol Melia New York City
Shelburne Murray Hill Hotel
Affinia Shelburne New York City
Shelbourne Hotel New York
Shelbourne Hotel Nyc
Shelburne Murray Hill New York

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