I first walked in around 10pm and I had 4 people all together in my room and she said she had no doubles available. I already knew it said I could either have a king or double when I made the res. the lady who checked me in went above and beyond. She said what if I split the rate in half and give you separate rooms. I was blown away. I mean I have never got offered that in my life time. I wish I got her name but I stayed there on July 20th and my name is Taneha. I want to give recognition to her because that's how a guest should be treated.
The room however was not as I expected. The shower was a little dirty. Didnt want to complain because it was late. I would only stay here again because of the customer service I received.
- Official Description (provided by the hotel):
- This New York City Boutique hotel is located between Avenue of the Americas & 7th Avenue. Enjoy easy access to Times Square and many other popular attractions in the area. Visit R Lounge and take in the views of the City while enjoying your favorite cocktail. ... more less
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- Also Known As:
- Renaissance New York City
- Renaissance Hotel New York
- Renaissance Times Square
- Renaissance New York Hotel Times Square
- New York City Renaissance