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“Great location - reasonable choice”

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The Lexington New York City, Autograph Collection
Ranked #258 of 471 Hotels in New York City
Reviewed May 2, 2014 via mobile

Excellent location at 48 th and Lexington on the east side of midtown. The service was good at the front desk which was busy at 4 pm on a Friday. Our room was quaint- on the small side, but on a higher floor like I requested - contemporary decor and comfortable bed. Our AC was not kicking in as expected and the engineer came up directly to fix it ! The room was clean and housekeeping was ok - we asked to have a coffee maker placed in the room - which they failed to refill the next am. I may stay again - there is a lot of competition in that area though !

Stayed: April 2014, traveled as a couple
Thank FerrariWidow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gul T, General Manager at The Lexington New York City, Autograph Collection, responded to this reviewResponded May 4, 2014

Thank you for your feedback.I am glad to hear that you liked the hotel and its location in general and sorry for the inconveniences. We greatly appreciate your constructive feedback that will allow us to focus on our areas of improvement. We would like to see you back at The Lexington NYC soon.

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2,869 - 2,875 of 3,689 reviews

Reviewed May 1, 2014

For NYC, this was a great option. The rooms were clean and trendy. It is close to the subway and walking distance to Central Park and Rockefeller Center. There are many hotels in the area, but also local shops. The only downside was the room service. The menu was limited and overpriced. If you are sensitive to noise be prepared to hear the whistle for the taxi's 24/7. It did not bother us.

  • Stayed: April 2014, traveled with friends
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Thank LaurenCB1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gul T, General Manager at The Lexington New York City, Autograph Collection, responded to this reviewResponded May 4, 2014

Thank you for sharing your feedback at The Lexington New York City. I am happy to hear you enjoyed our decor, service and location.We look forward to your return visit.

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Reviewed April 30, 2014

Nice property in a great location. Have done most of the Marriott's in NY and for this short trip, thought I'd try one I haven't been too. Nice lobby, very good staff, 'typical' smaller NYC room, but not really a problem, clean, modern. Since there is no mini bar, my only suggestion would be to have available a bit more 'robust' selection of snacks, soda's and amenities in the gift shop like they provide at a Courtyard. If you need coffee in the morning, be prepared to wait for it at the 'on site' Starbucks, line was out the door both days I was there, but again a minor issue. Overall, this property, for the price, was great and would stay again......

  • Stayed: April 2014, traveled on business
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Thank LVConsul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gul T, General Manager at The Lexington New York City, Autograph Collection, responded to this reviewResponded May 4, 2014

Thank you for sharing your feedback at The Lexington New York City. I am happy to hear you enjoyed our service and location. We don't have minibars in the rooms but you may find a wide selection of food, and sundry items in our Gift Shop located next to the reception.I look forward to your return visit.

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Reviewed April 30, 2014

We recently stayed at this Marriott property and we had a horrible experience. The personnel did not seem to care and provided us with false information throughout our stay. We had no heat the first night, even after complaining to the manager. The temperature was 30 degrees. We talked to the engineer the following morning and he finally turned the heat on--after nearly freezing that night. It turns out the hotel had a fire in the basement about a month ago and they are still operating on back-up generator power. OK, so we stayed a 2nd night and were told a different story as to why the heat was not on (again false info). The 3rd night, we moved to a different hotel. I have never stayed at a hotel that provided such blatant false information or a property that did not have heat. We will never stay at this property again. Current Marriott Platnium.

Room Tip: If you want a quiet room, do not stay at this hotel. While the property did have double paned window...
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  • Stayed: April 2014, traveled on business
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1  Thank Dee H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gul T, General Manager at The Lexington New York City, Autograph Collection, responded to this reviewResponded May 1, 2014

Thank you for your feedback. I am sorry to hear that you had several heating issues. I would be happy to discuss your stay personally with you, and can be reached at gturkmenoglu@lexingtonnyc.com

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Reviewed April 29, 2014

Marriott is doing a great job with this recent addition to its portfolio. The hotel is well renovated and clean but retains some old world charm. Service was excellent, from entry to departure. Management has a genuine concern for hotel guests. Noisy nightclub could be problematic, depending on your room location. The coffee shop affiliated with the hotel needs a quality bump, though, and the prices there are just too high.

Stayed: April 2014
Thank aaaaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gul T, General Manager at The Lexington New York City, Autograph Collection, responded to this reviewResponded May 1, 2014

Thank you for sharing your feedback at The Lexington New York City. I am happy to hear you enjoyed our newly renovated hotel and found the management genuin . I look forward to your return visit.

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Reviewed April 28, 2014

My partner and I recently stayed at the Lexington Hotel. We were visiting New York because we were getting married and it was also my 40th birthday! The room was very spacious. The staff was also extremely friendly. Irina made us feel like we had been visiting the hotel for years. I have never experienced a hotel stay in which I felt like it was home. Even though we arrived earlier than the time for check-in, the staff continually apologized for our wait. There was no need to tell us they were sorry while the room was being cleaned since we were early, but they connected with us every 15 minutes to give us an update on the room. This type of customer service continued during our entire stay. The location was excellent. It was near the subway so it made it very convenient to get anywhere from Broadway to Tribeca and Madison avenue. We were very impressed with every aspect of our stay. We will stay here again anytime we are in NYC.

  • Stayed: April 2014, traveled as a couple
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Thank CandDEast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gul T, General Manager at The Lexington New York City, Autograph Collection, responded to this reviewResponded April 29, 2014

Thank you so much for this fantastic review. We are glad to hear that you felt like you were home and enjoyed the location.

We look forward to welcoming you back soon.

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Reviewed April 28, 2014

This was our 2nd stay here....this time for 3 nights midweek. The hotel was offering great rates which led me to think we would get an upgrade--but no--they were full each night. All of the rooms, lobby etc are very nicely renovated and we had wonderful service and a full American breakfast in Raffles as Gold elite members....BUT...the rooms are typical NYC and the bathroom is hardly big enough for one. The Lexington ave location is close to Grand Central and the Six line.

  • Stayed: April 2014, traveled as a couple
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2  Thank IrishFan-80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gul T, General Manager at The Lexington New York City, Autograph Collection, responded to this reviewResponded April 29, 2014

Thank you for sharing your feedback at The Lexington New York City. I am happy to hear you enjoyed your stay with us and loved our newly renovated hotel. Unfortunately, we are not able to do upgrades due to the high occupancy levels. If you would like to stay in a larger room I would recommend to book our Corner Kings or Junior Suites which I am sure you'll find value for the price paid. I look forward to your return visit. They are about 346sq ft and 440 sq ft.

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Additional Information about The Lexington New York City, Autograph Collection

Address: 511 Lexington Avenue, at 48th Street, New York City, NY 10017
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#174 Luxury Hotel in New York City
#234 Romantic Hotel in New York City
Price Range: $145 - $459 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Lexington New York City, Autograph Collection 4*
Number of rooms: 725
Official Description (provided by the hotel):
Located in the heart of Midtown's fashionable East Side, The Lexington New York City, Autograph Collection debuted as part of the Marriott Autograph Collection hotel in summer 2013 after an extensive $46 million dollar transformation project. Our Midtown Manhattan hotel's full-service accommodations sit in a 28-story building offering 725 guestrooms and suites, with some featuring two baths or balconies. The Lexington Hotel New York City, Autograph Collection is steps from the United Nations, Grand Central Terminal and Park Avenue, and is walking distance to Rockefeller Center, Radio City Music Hall, Bloomingdales, Madison Avenue, Fifth Avenue shopping, Broadway theaters/Times Square, and many museums. The revitalized hotel has been completely transformed and is a great choice for business and leisure visitors looking for an upscale, iconic New York City hotel. ... more   less 
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Also Known As:
New York Radisson Hotel
Radisson Lexington Hotel New York
Radisson New York City
New York City Radisson
Radisson Lexington New York

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