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“"The Big Apple"”

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Sanctuary Hotel New York
Ranked #63 of 467 Hotels in New York City
Certificate of Excellence
Derbyshire, United Kingdom
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“"The Big Apple"”
4 of 5 bubbles Reviewed July 25, 2014

Went for a whole week and we wanted a central location, as a base. The Sanctuary was great, location is fabulous and the rooms, albeit small (especially with a weeks luggage - and having bought an extra suitcase full while there) are very usable and tastefully decorated.

Pros:
- The staff are excellent, really helpful, know who you are and nothing is ever a problem
- Continental breakfast - great way to start the day - gets you off on a good footing. But if you want something more substantial, go over to the Evergreen over the road, full cooked selection;
- Location - great positioning off Time Square and near the subway.

Cons:
- Lobby décor - a little too dark and gloomy
- Rooftop bar - caters for the locals, so you can't always get a place as a resident. Bit of a shame as the tables get booked up, but do try and grab yourself a table

Overall, definitely recommend this hotel. Great base for a really memorable visit to NYC.

Room Tip: Fifth floor was fantastic, near the rooftop bar, we imagine could be quite noisy; but why spend too...
See more room tips
  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank Stephen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, July 29, 2014
I' m happy to know that you enjoyed your overall experience with us. We always appreciate when guests take the time to provide us with feedback.

We will certainly address your concerns with the rooftop and lobby in efforts of creating a better experience for everyone.

We hope to see you back soon.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,901 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (768)
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English first
New York City, New York
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 25, 2014

What a lovely hotel! From the moment I was greeted warmly by the front desk, to the easy check out I was happy. Best parts: extremely comfy bed and ample continental breakfast.

One downside: my room had no cell phone service

  • Stayed July 2014, traveled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Kampfire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, July 28, 2014
We appreciate the feedback and would love to see you back again soon.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed July 21, 2014 via mobile

We visited NYC as part of our honeymoon and the travel agent suggested this hotel. After the helpful reviews we decided this would be in the ideal place. When we arrived we were certainly not disappointed. The staff were really helpful and very friendly. The room was fantastic and ideal after the flight from London. The location is amazing and you can get to Rockafellacenter, Grand Central Station and Times Square within a few blocks. Breakfast was fine for what we required.

Cannot wait to go back and stay for a couple of nights to truly appreciate NYC and the Sanctuary Hotel

Stayed October 2013, traveled as a couple
Helpful?
1 Thank Jessica R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, July 22, 2014
Thank you for your review.

We are happy to know that your experience with us was such a great one. We would love to see you back with us again in the near future.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Penfield, New York
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 21, 2014 via mobile

My daughter and I stayed for 3 nights to celebrate her birthday by attending a Yankee game. The staff was really helpful with suggestions for visiting places, restaurants, bus tickets for the Grayline tour, etc. I had let them know it was her birthday and they left a signed birthday card in our room. The room was small but adequate for our needs. Mattress felt a bit worn but we mostly passed out from exhaustion each night after all the walking we did. We had no issues whatsoever from noise, either from the street or the nightclub (we had a room on the 8th floor). Location is fantastic! So close to everything yet a little away from Times Square. Thanks for making my daughter's birthday so special!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank njpMOM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, July 22, 2014
I'm delighted to hear that you and your daughter enjoyed your 3 night stay with us. You found the perfect place to celebrate her birthday.

We appreciate your feedback and hope to have you back with us again for another special experience.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed July 20, 2014 via mobile

Multiple time visitor to The Sanctuary! Best place to stay in NYC, hands down! Very convenient to many of the top attractions near Central Park and Rock Center. Rooftop lounge is a bonus and great place to unwind once the day is done.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kevin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, July 21, 2014
Thank you for taking the time to post a review about your recent experience with us. We appreciate the great feedback and hope to see you back in the near future.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed July 19, 2014

On first impression this hotel is nice. The front desk, especially Lauren, gave a warm welcome. But make no mistake this hotel values the revenue from the rooftop lounge, Haven, more than the revenue from the hotel. It is IMPOSSIBLE To get a good night sleep at Sanctuary. The first night of our three day stay they had a private party on the roof deck the noise was from the music, shouts, and whistling was so loud that it felt like we were actually attending the event. The event finally ended at 12:30am. Our room was on the 5th floor.
When I brought the unacceptable conditions up the following morning the staff was surprised that we were disturbed by the noise since our room was suppose to be a quiet room. They were responsive to our request to move to a quieter room and had folks move our luggage into the new
room on the 6th floor. Next night we could still hear the noise but it was not too bad but it was audible. Tonight, our third night is just ridiculous - the noise again is at such a high level you can hear the roar of laughing, hollering, and whistling along with the music. The lounge closes at 2:00am so we get to look forward to another hour and a half of no sleep. I am actually writing this review at 12:39am because it is impossible to sleep.
Sanctuary should decide what their primary business is - hotel or nightclub. I would NOT recommend this hotel unless you were planning to go to Haven and did not want to stumble too far to your hotel room.
Seriously for the price of the room you should expect a MUCH BETTER experience.

Room Tip: Maybe second floor to get away from rooftop lounge noise - ridiculous!
See more room tips
  • Stayed July 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
4 Thank Cbowab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, July 29, 2014
We are very disappointed that your experience with us was not the way it should have been. The goal is to create a unique and memorable experience for everyone and I'd like to personally apologize for any inconveniences that the noise has caused.

Guest feedback holds great value and rest assured that I will certainly address this with the management team at Haven Rooftop. We will make the necessary adjustments so that future guests do not share the same experience.

We pride ourselves in being a discrete retreat away from the hustle and bustle of the hectic city and we will continue to work towards that.

Should you decide to give us another opportunity in the future, please contact me directly for reservations, so that I can ensure that you have an enjoyable stay. I can be reached at Jeremy@sanctuaryhotelnyc.com.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed July 19, 2014 via mobile

It was a fun hotel- the rooftop patio is a fave and always busy.

Good location midtown.

Hotel service is top notch and very attentive.

We had a room on the 9th floor and it was loud bc of the rooftop bar but we didn't really mind bc we were part of the loudness!

Complaints: The rooms are small and feel a little mouldy.. Also the main lobby is very dark.

Stayed July 2014
Helpful?
Thank nicola____484
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sanctuary Hotel New York

Property: Sanctuary Hotel New York
Address: 132 West 47th Street, New York City, NY 10036-1502
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #63 of 467 Hotels in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Sanctuary Hotel New York 4.5*
Number of rooms: 113
Official Description (provided by the hotel):
The Sanctuary Hotel New York is a boutique luxury lifestyle design hotel conveniently located in Midtown Manhattan Theater District near Times Square and Rockefeller Center. A walking distance to Radio City Music Hall, Fifth Avenue Shopping, Bryant Park, Broadway, Columbus Circle, Central Park and major subway lines. A hidden gem with very own S.T.A.R.™ Program (Service Tailored to Any Request). Our S.T.A.R.™ Experienced Concierge Managers are available to assist you with transportation services, restaurant reservations, theater tickets, and anything else that your heart may desire. The hotel boasts 113 luxurious rooms decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamor, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Sanctuary Hotel offers: • Free Continental Breakfast Buffet • Free Wi-Fi internet access • Free Gym passes to Equinox Fitness Center nearby • Free local and toll-free calls • Concierge and business services TENDER SPORTS BAR: The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. A polished brass bar anchors the lounge with walnut beaded chandeliers and wood panels, while vintage Parisian table lamps sit atop the silver veined stone top. TENDER STEAK & Sushi Bar and PRIVATE DINING ROOM The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. Long banquettes with bright turquoise tufted leather line both sides of the lounge and sit against hand-applied murals over original brick walls. HAVEN ROOFTOP LOUNGE AND RESTAURANT – OPEN ALL YEAR ROUND Haven is nothing short of a hot hideaway above the city. The venues feature a French inspired menu created by Chef Madison Belem and an innovative cocktail menu created by mixologist Isaac Grillo. The year-round rooftop transforms its design with each season with the view of Midtown Manhattan Skyline. ... more   less 
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