We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Perfection in NY”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Sanctuary Hotel New York
Ranked #72 of 466 Hotels in New York City
Certificate of Excellence
Sunderland, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Perfection in NY”
Reviewed June 18, 2014

Just got home after a 5 day stay at the Sanctuary Hotel, we had a lovely stay and would definitely recommend it to others. The staff were so friendly and couldn't do enough to help, always happy and welcoming.
The rooms were lovely and the shower was wonderfully powerful. Breakfast was included and everything was topped up continuously so we never had to stand about waiting. Free hot and cold drinks available in the hotel reception too throughout the stay.
The hotels location was perfect and for my 4th trip to NY it was the best I'd stayed in. The subway along the road and Times Square buzzing there too.
We also tried the roof bar which was very busy but lovely. We didn't stay long as when the seats became free they were instantly reserved by the staff and we couldn't seem to get one. We enjoyed our drinks though and the staff again were friendly.

  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Angela R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, June 23, 2014
Thank you for staying with us at The Sanctuary Hotel. Knowing that you enjoyed your 5 day stay with us, brings smiles to all our faces.

We would love to have the chance to welcome you back again and hope to see you soon.

Best Wishes,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

3,998 reviews from our community

Traveler rating
    2,579
    1,082
    241
    69
    27
See reviews for
622
2,056
143
402
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (777)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Rugby, United Kingdom
Level 5 Contributor
81 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed June 17, 2014

Stayed here in June. Absolutely loved the location. Just off Times Square and just a couple of blocks from the Rockefella Centre. Close to two subway stations also.
The staff were very accommodating and we received a complimentary room upgrade because it was my birthday. Our original room was on the street and very close to the bar speakers so was noisy, so we asked to be moved. This was sorted the same day and we were happy with our new room. There was some noise from the rooftop bar but we didn't expect a totally quiet stay in NYC. Room was very clean tidy.
Breakfast was included in our rate and was great for us. The usual things like bagels, toast, fruit, cereal, juice, eggs, coffee/tea etc.
We visited the rooftop bar once but it was quite cramped because there was a party going on. Drinks were expensive, $33 for two cocktails but again, this was NYC so what did we expect. There did seem to be some exclusivity for the rooftop with a queue downstairs by the lifts so you weren't allowed up unless you queued. We got up there from our room lift so not quite sure if this was allowed or not. We weren't turned away so we guess it was OK!
I would definitely recommend this hotel to others.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TheForce11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, June 23, 2014
We appreciate the feedback and apologize for any inconvenience that you may have experienced with noise. I am glad to hear that you enjoyed your overall experience with us.

We would love the opportunity to welcome you back again.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wisconsin
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 17, 2014

Our bucket list trip to New York City was threatened by my wife's bicycle accident and broken arm. But the staff at the Sanctuary were outstanding! Andrew, Brandon, Desney(?) were so very helpful and friendly...they went out of their way to make us feel comfortable. They made this such a great experience! The Hotel is perfectly located to Times Square and the Theater District. While the rooms are not large, they are efficiently designed and the beds are very comfortable.
Even the waiter at the Haven, Frankie, sat and chatted with us about New York and shared some of his personal experiences. The bonus was the continental breakfast! The quality and flavor was better than many other hotel experiences...they have very good coffee! Not having to buy breakfast in a city that is pricey is great. Stay at the Sanctuary!

Room Tip: Lower floors have no window view and frosted glass. However, upper rooms don't have that much o...
See more room tips
  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hick52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, June 23, 2014
Thank you for sharing your experience with us.

We are happy to know that you enjoyed your 4 day visit with us. Andrew, Brandon and Desne, will be very delighted to read about your comments.

We hope to have you back soon.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed June 17, 2014

We stayed for 6 nights and can't speak more highly of the staff. Everyone was so friendly and helpful.

When we checked-in we were allocated a room on the 5th floor which was quite a small with a small window facing a brick wall. The next morning we asked for a room with more natural light so we were allocated a room on the 8th floor which was great. The staff could not have been more accommodating. We were very impressed!!!

Also, location was sensational and we had no issues in relation to noise etc.

Highly recommended...,

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MickLoBianco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, June 18, 2014
The staff will be so delighted to read about your comments. They make every effort to go above and beyond for all our guests and they will be happy to know that they could do that for you.

Should your travels bring you back to NYC, please think of The Sanctuary Hotel. We would love to have you back.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
41 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed June 17, 2014

We had a great few days at the Sanctuary.

Location: excellent for midtown Manhattan. A block away from one end of Times Square and on the same block as two subway stations: 47-50 St and 49 St. Close to Bryant Park (possibly our favourite New York park now) and close to sights such as Top of the Rock and Grand Central.

Facilities: we didn't use the gym access so can't comment. Breakfast was good, albeit a little haphazard in that some mornings there were fresh pastries and fruit and other mornings there weren't. The rooftop bar is very popular (sometimes it feels the hotel is an offshoot of the bar, not the other way around) and just a little pretentious. Free wi-fi was fantastic - had full coverage in all parts of the hotel and fast service.

Room: a little smaller than we had expected or hoped for, and when I enquired politely after check-in about whether all rooms were a similar size in this grade, was informed that they could accommodate us to a larger room in the same grade. I was shown two options by a friendly receptionist and we were able to move the next day. Very pleased with the attitude and helpfulness. But of course, we were also lucky that there happened to be availability for us to move. The larger room was not MUCH larger, but the layout felt less cramped and we were much more comfortable there. Slept very well in both rooms - dark and quiet in both.

Customer service: really great concierge, receptionists and doormen - super friendly and couldn't do enough for you. Breakfast staff on the other hand were a little odd (got the impression they were contractors rather than staff). Following checkout, when I passed on a little bit of feedback/comments to the receptionist, I got an explanation for each point on the spot AND I also got a detailed follow-up email from the manager outlining what he will do about my comments. It's nice when you feel you are being heard!

Ambience: dark and moody! Very stylish all round but I do like to have some semblance of light - ideally natural light - in a hotel lobby. I know that's hard to do in a very densely packed city so I think considering the circumstances, they are making the most of what they have.

Overall, would recommend!

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank maui50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, June 18, 2014
Guest feedback is very important to us, and we do not take any concerns or suggestions lightly. I'm happy to have reached out to you and thank you for taking the time to provide us with ways to improve our services.

We are delighted to know that you enjoyed your overall experience with us and would love to see you back with us soon.


Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
12 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed June 13, 2014

The location of the hotel is very good, and the staff is very friendly. The rooftop restaurant was good. However there are a number of features that were really bad and lower my rating considerably:
The shower and sink is in the room, and the toilet is behind a sliding door that is very in-discreet and not possible to lock. The airconditioning was very noisy and made it virtually impossible to sleep. The breakfast is very minimal and does not include meats (not even meat spread or cheese for the sandwiches). The youhurt was fat free and they could not accomodate my wish for proper, full fat youghurt. The only positive thing with the breakfast was fresh strawberries. We ended up eating breakfast at a diner across the street every morning, despite having paid for breakfast included in the room charge. I would not recommend the hotel and there is no way that it is among the 30 top hotels in NYC as the TripAdvisor rating suggests.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Per R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, June 17, 2014
I'm deeply sorry that your experience with us was not what you expected. We work very hard at creating a stay that is memorable for our guests. However, we do understand that different guests have different needs and we make every attempt to focus on personalized service.

Our rooms are designed with the intent of maximizing use of space and most important…comfort. We provide European sheets, duvets and terry, while crystal chandeliers add glamour that present and overall ambiance that is inviting and warm. Our shower design is something that guests simply rave about. Additionally, majority of our guests do enjoy the plush pillow-top mattresses.

I would like to point out that we do not serve "meats" in our "Continental Breakfast". Most continental breakfasts traditionally consist of bread, pastries, juice and hot beverages. However, we also serve scrambled eggs, oatmeal, yogurt, fresh fruits, cereal, as an added bonus.

We also do not charge you for breakfast in the rate. Our rates are priced competitively and would be the same with or without breakfast. By offering items such as complimentary breakfast, Wi-Fi and daily gym passes to the upscale Equinox gym, we feel that this provides good value for our guests. Especially since most hotels charge for these items.

It is very rare that we come across such a disappointing review, and I am very sorry that you did not have the experience we would have wanted for you. We feel very strongly about the authenticity of our product, and the genuine care that we provide for our guests.

Guest feedback is always important to us. Being well received, and with so many compliments from our past reviewers, I believe that we are heading in the right direction and will continue to improve upon the services that are provided.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 12, 2014

We've been staying at the hotel since last Saturday on our honeymoon with still a couple of nights to go before we leave. Previous reviews we read about the hotel lead us to book, and I don't know whether we've just been unlucky or expecting too much but we haven't been massively impressed so far.

There's definitely good points...the location is brilliant and most of the staff have been very helpful.

However, we felt that the Rooftop Bar although a lovely spot and the food nice, it leaves a lot to be desired in customer service. There's way too many rules! Don't sit here it's reserved for non guests. So we moved then got told if you sit here I can't get you a drink as it's waitress service only...you'll have to close down the bar tab we've just let you open...what is that all about?! We really thought we would be in the bar loads but it's very pretentious and they don't give a stuff that you're a guest in the hotel.

I have to say that my husband found the STAR service really helpful before we got here, however we had been booked in for dinner at the new Tender restaurant on Sunday night so got ready etc and arrived at the restaurant only to be told it is closed on Sundays and Mondays...how can that happen?! No apology made at all.

There was also an issue with the car we had booked to pick us up from the airport however that wasn't the hotels fault and they did mention it to us to say the first car broke down so the car company couldn't provide the car we booked.

We also find it really odd that hotel staff knock on your room door a couple of times late afternoon to ask if we need anything. Maybe a NYC thing, but we've not experienced this before and it's a bit too much after a long day of walking when you're trying to have a little nap?

Anyway this review sounds really negative and I wouldn't normally moan so much but feel it necessary. Also must stress that the location is great, most of the staff are really friendly and breakfast is great too. We've had a great time in NYC so far, but the hotel haven't played a big part in that and it being our honeymoon it's a bit disappointing.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these New York City hotels
Midtown
Kimpton Muse Hotel
Kimpton Muse Hotel
#56 of 466 in New York City
3,169 reviews
Midtown
The Pearl Hotel
The Pearl Hotel
#21 of 466 in New York City
2,357 reviews
Midtown
citizenM New York Times Square
citizenM New York Times Square
#22 of 466 in New York City
2,771 reviews
Show Prices
Show Prices
Show Prices
Midtown
Hyatt Centric Times Square New York
Midtown
Room Mate Grace
Room Mate Grace
#71 of 466 in New York City
892 reviews
Midtown
The Michelangelo Hotel
The Michelangelo Hotel
#38 of 466 in New York City
3,463 reviews
Show Prices
Show Prices
Show Prices

Been to Sanctuary Hotel New York? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sanctuary Hotel New York

Property: Sanctuary Hotel New York
Address: 132 West 47th Street, New York City, NY 10036-1502
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #72 of 466 Hotels in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Sanctuary Hotel New York 4.5*
Number of rooms: 113
Official Description (provided by the hotel):
Winner of multiple hospitality awards including International Hotel of the Year at the European Hospitality Awards, the Sanctuary Hotel is a leading Manhattan Lifestyle design hotel that delivers a unique approach to service that is beyond expectations with Sanctuary Hotel very own S.T.A.R. Program (Service Tailored to Any Request). Our S.T.A.R.™ Experienced Concierge Managers are available to assist you with transportation services, restaurant reservations, theater tickets, and anything else that your heart may desire. Sanctuary Hotel New York is conveniently located in Midtown Manhattan Theater District near Times Square and Rockefeller Center. A walking distance to Radio City Music Hall, Fifth Avenue Shopping, Bryant Park, Broadway, Hell's Kitchen, Columbus Circle, Central Park and major subway lines. The hotel boasts 113 luxurious rooms decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamor, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Sanctuary Hotel offers: • Free Breakfast Buffet • Free Wi-Fi internet access • Free Gym Passes to Equinox Fitness Center nearby • Free local and toll-free calls • Concierge and business services TENDER SPORTS BAR: The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. A polished brass bar anchors the lounge with walnut beaded chandeliers and wood panels, while vintage Parisian table lamps sit atop the silver veined stone top. TENDER STEAK & Sushi Bar and PRIVATE DINING ROOM The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. Long banquettes with bright turquoise tufted leather line both sides of the lounge and sit against hand-applied murals over original brick walls. HAVEN ROOFTOP LOUNGE AND RESTAURANT – OPEN ALL YEAR ROUND Haven is nothing short of a hot hideaway above the city. The venues feature a French inspired menu created by Chef Madison Belem and an innovative cocktail menu created by mixologist Isaac Grillo. The year-round rooftop transforms its design with each season with the view of Midtown Manhattan Skyline. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Travelocity, TravelUp, HotelPower, Ctrip TA, Cheap Tickets, Expedia, TripOnline SA, Hotwire, Cancelon, getaroom.com, HotelsClick, Hotel.de and HRS so you can book your Sanctuary Hotel New York reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing