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Sanctuary Hotel New York
Ranked #70 of 468 Hotels in New York City
Certificate of Excellence
Reviewed May 11, 2014

Well – what can I say about this hotel that has not been said quite a few times..? You don’t get to the top 30 on this site by being a poor hotel..! I think that its important that I review this hotel, not the holiday as that would be very unjust to the Sanctuary – I had a great time in NY so it will of course bleed through to this review (but I will try to be impartial!).

Now, I have read that the rooms are small – I do however wonder where people are used to staying... We had the Superior King room – there was ample space for 2 people here, in fact it was decidedly a big room. Its NY – you will not get a massive room if you book the smallest one the hotel offers... It was very well decorated, had all we needed and looks amazing. There are a few sets of draws, a cupboard, safe and separate toilet away from the shower. The shower is unreal – I could use that every day with pleasure! You of course get hairdryer, shower gel, shampoo and soaps along with dressing gowns and some very nice towels.

The rest of the hotel lives up to a very high standard, this starts as you pull up outside with the doormen (who are great) helping us out of the cab and into the hotel... The reception staff are fantastic and the welcome drink is a great touch (Coffee and Tea available) and sets the tone. I was a touch jaded at check in as I am sure many people are but they looked after me very well...

The concierge staff are world class – Jacob & Jimmy are fantastic. If you want to know anything they will help – and they literally know everything, from Coney Island to Central Park and everything in between. The helped me arrange Champagne on arrival and this was presented so well (along with some cookies for Mrs Armstrong’s Birthday and a card signed by ALL the hotel staff – how nice is that!). They really are the Stars of this hotel...

The haven is nice, but not really my cup of tea – so it’s unfair to comment on this as I prefer a different type of bar. However, it’s very nice up there and I am sure some will love it... The cocktails are well made and look great and the staff as across the hotel offer a very high level of customer service.

All in all this is a great hotel, location for Midtown is perfect – but again, your 100 yards from Time Square so expect some noise! This was however not an issue – but I have seen people use this as a negative. Again, its NY and in the thick of it so what is to be expected here?!

Will I stay again, yes if I return to Manhattan – but if there was a hotel ran by this team anywhere else I would go there too!

Room Tip: If you want space book a bigger room...
  • Stayed: May 2014, traveled as a couple
    • Value
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3  Thank MillionDollarDan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded May 14, 2014

Thank you for sharing your amazing experience at The Sanctuary Hotel.

It's wonderful feedback such as yours that motivate the staff to continuously strive to provide our guest with the very best. Knowing that we were able to create such as lasting impression for you, brings smiles to all our faces.

We would certainly love to have the opportunity to welcome you back to your new home away from home and hope to see you soon.

Best Regards,

Jeremy Poon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed May 11, 2014

Just stayed 3 nights with my daughter, my sister, and my niece. My sister's room was so small and claustrophbic that they had to beg for two nights to be moved. Their "window" was glazed over. Even the "bigger" rooms are small. At night, the hotel turns into a club and you have to elbow your way through the crowd to get to your elevator. Not a sanctuary at all. The hallways are very dark. while the hotel staff were friendly, one of the bouncers was very rude. The club clearly caters to men, complete with girls in little black dresses gyrating to the thump thump thump of club music. Creepy!! on the pro side, it is close to many attractions, negating the constant need for cabs.

Room Tip: Don't get a room along the fire escape. No natural light.
  • Stayed: May 2014, traveled with family
    • Value
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3  Thank airtraveler57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded May 16, 2014

I‘d like to apologize that your experience at our unique hotel, did not meet your expectations. It saddens us, as we would like to provide a flawless stay for everyone. I'm very sorry if the opening of our new restaurant caused any inconvenience.

We pride ourselves in being an authentic Manhattan lifestyle boutique hotel, with European inspired hospitality. As you see from our reviews, guests appreciate that we simply strive to provide them with intimate, genuine and personalized service, creating a "home away from home" atmosphere. We wish that the Sanctuary Hotel could be the ideal choice for everyone. However, we understand that different guests have different needs, and that is why we put so much emphasis on creating an experience that is tailored to each individual.

Our rooms are designed with the intent of maximizing use of space and most important…comfort. A warm palette of deep orange, chocolate brown and cognac, highlight our rooms, along with oversized headboards and plush pillow-top mattresses that complement the luxurious European sheets, duvets and terry, while crystal chandeliers add glamour that present and overall ambiance that is inviting and warm.

We believe in providing value and offer amenities that most hotels in NYC charge for such as, complimentary breakfast, complimentary Wi-Fi and complimentary passes to “Equinox” gym.

We feel very strongly about the representation of our product, and the genuine care that we provide for our guests. Guest feedback is always important to us. Being well received, and with so many compliments from our past reviewers, I believe that we are heading in the right direction and will continue to improve upon the services that are provided.

Thank you once again for your feedback and we will definitely address your concerns.

Best Regards,

Jeremy Poon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 11, 2014

Just returned after a week in New York, May 2014, and the Sanctuary Hotel, a short walk from Times Square, was a key factor in the enjoyment had in this fabulous city. We had three rooms to cope with the family needs and all were presented to high order. Yes, the rooms are small, but they are clean and very well presented and are maintained daily to a high standard. Breakfast is served on the roof and there is plenty of food variation to start your day. Staff were welcoming, helpful and very knowledgeable about the how, where and what to see. Would highly recommend and will use again when we return to New York.

Room Tip: Trust the staff as we did, we had no complaints.
  • Stayed: May 2014, traveled with family
    • Value
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Thank Mike H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded May 14, 2014

We appreciate the feedback and thank you for your trust of confidence with the staff. The goal is to provide our guests with the very best services and I'm glad we could do that for you.

Best Regards,

Jeremy Poon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 11, 2014 via mobile

We stayed here for five nights and had a great time. The staff were all helpful and welcoming parriculary the door staff who were great with advice where to go and what is good to eat. Rooms were smart and comfortable. Food at the restaurant on the roof was good and the breakfasts were great in the morning. Ideal location also.

Stayed: May 2014, traveled as a couple
1  Thank teardrop2929
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded May 14, 2014

It's great to hear that you enjoyed your visit to our hotel. We make every effort to create an experience that is both unique and memorable.

We hope to have you back with us soon.

Best Regards,

Jeremy Poon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 10, 2014

I loved this hotel. The front desk staff were incredibly helpful and friendly every time we saw them. I stayed here for 2 nights for work and was so glad I did. Make no mistake, the rooms are TINY, but they are beautiful, clean and the beds are very comfortable. Location was great and I would recommend this place to anyone. Oh, and if you can, go to the rooftop bar and get a mojito.

  • Stayed: April 2014, traveled on business
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1  Thank Liz W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded May 16, 2014

Our rooms are designed with the intent of maximizing use of space and most important…comfort. A warm palette of deep orange, chocolate brown and cognac, highlight our rooms, along with oversized headboards and plush pillow-top mattresses that complement the luxurious European sheets, duvets and terry, while crystal chandeliers add glamour that present and overall ambiance that is inviting and warm.

We would love to see you back with us in the near future.

Best Regards,

Jeremy Poon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 10, 2014

This hotel has the perfect location for a stay in New York City; you are right at the center of major spots, within walking distance. The hotel has a great atmosphere and the staff is very helpful. The room for us as family of 4 could have been somewhat bigger in order to have a bit more storage space. We really enjoyed the breakfast on the roof terrace. I would sincerely recommend a stay in this hotel.

  • Stayed: May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank 88Hans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded May 14, 2014

I'm delighted to hear that you and your family enjoyed your time with us at The Sanctuary Hotel.

We would love to see you back with us very soon.

Best Regards,

Jeremy Poon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 9, 2014

We spent 4 nights at the sanctuary hotel in may. The location is brilliant, the staff are extremely helpful and best of all don't beg for tips. Everything is about you having a great time in New York. I can tell you from this experience you are glad to tip. We were in NY last year and stAyed elsewhere. This hotel is great. The rooftop bar is really cool too but maybe a bit noisy if you are elderly. Otherwise a great choice got your NY stay.

  • Stayed: May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Matt F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded May 14, 2014

We are happy to know that you had such a great experience with us. I hope that we have the opportunity to welcome you back in the near future.

Best Regards,

Jeremy Poon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sanctuary Hotel New York

Address: 132 West 47th Street, New York City, NY 10036-1502
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #70 of 468 Hotels in New York City
Price Range: $260 - $598 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sanctuary Hotel New York 4.5*
Number of rooms: 113
Official Description (provided by the hotel):
Winner of multiple hospitality awards including International Hotel of the Year at the European Hospitality Awards, the Sanctuary Hotel is a leading Manhattan Lifestyle design hotel that delivers a unique approach to service that is beyond expectations with Sanctuary Hotel very own S.T.A.R. Program (Service Tailored to Any Request). Our S.T.A.R.™ Experienced Concierge Managers are available to assist you with transportation services, restaurant reservations, theater tickets, and anything else that your heart may desire. Sanctuary Hotel New York is conveniently located in Midtown Manhattan Theater District near Times Square and Rockefeller Center. A walking distance to Radio City Music Hall, Fifth Avenue Shopping, Bryant Park, Broadway, Hell's Kitchen, Columbus Circle, Central Park and major subway lines. The hotel boasts 113 luxurious rooms decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamor, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Sanctuary Hotel offers: • Free Breakfast Buffet • Free Wi-Fi internet access • Free Gym Passes to Equinox Fitness Center nearby • Free local and toll-free calls • Concierge and business services TENDER SPORTS BAR: The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. A polished brass bar anchors the lounge with walnut beaded chandeliers and wood panels, while vintage Parisian table lamps sit atop the silver veined stone top. TENDER STEAK & Sushi Bar and PRIVATE DINING ROOM The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. Long banquettes with bright turquoise tufted leather line both sides of the lounge and sit against hand-applied murals over original brick walls. HAVEN ROOFTOP LOUNGE AND RESTAURANT – OPEN ALL YEAR ROUND Haven is nothing short of a hot hideaway above the city. The venues feature a French inspired menu created by Chef Madison Belem and an innovative cocktail menu created by mixologist Isaac Grillo. The year-round rooftop transforms its design with each season with the view of Midtown Manhattan Skyline. ... more   less 
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