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“Great hotel”

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Sanctuary Hotel New York
Ranked #68 of 469 Hotels in New York City
Certificate of Excellence
Reviewed May 6, 2014 via mobile

I only stayed at this hotel for 4 nights but it was a very pleasant stay! The reception area is very nice! I stayed on level 5! The room was excellent and very stylish!
I had no problem with any noise at night!
The star concierge service was excellent! They go out of their way to help you!
The haven restaurant and bar on the rooftop was also very nice!
A great place to stay right in the centre of Times Square but tucked away from all the noise!
Great hotel - highly recommended!

Stayed: May 2014, traveled as a couple
Thank Mattshannon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded May 9, 2014

We appreciate your feedback and hope to have you back again in the near future.

Best Regards,

Jeremy Poon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,847 - 1,853 of 4,075 reviews

Reviewed May 5, 2014

We stayed recently in this hotel and were very impressed by the wonderful friendly staff on reception, in particular Steven Wilson who really reached out. We needed to change rooms and were lucky enough to be beautifully accommodated in upgrading to the suite (at an extra cost). His genuine interest in the hospitality offered in the hotel shone through. All members of staff had a flair towards appeasing the customer and it seemed incredibly genuine.
I am looking forward to my next visit to New York and will not hesitate in staying at The Sanctuary. It's proximity to many places of interest is very appealing. Many thanks guys,see you soon x

Room Tip: The rooms are pretty small especially when there are 4 people to a family. The suite was ideal and w...
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  • Stayed: April 2014, traveled with family
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2  Thank PaulineRohdich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded May 9, 2014

Thank you for providing us with such a great review.

Steven and the rest of the staff will be so excited to read about your comments. We would love the opportunity to welcome you back for another great visit.

Best Regards,

Jeremy Poon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 4, 2014

My wife and I were attending an event in New York City and needed a hotel in an optimal location for a rare Saturday night away from the kids. We chose the Sanctuary for its address, but will return for its staff, its decor, its room and amenities, and the overall ambience. The service from the second we checked in to the minute we checked out was second to none. The room was beautifully decorated and the bedding was literally the best I've ever experienced. The view from the rooftop restaurant Haven is second to none. I cannot recommend the Sanctuary more highly.

  • Stayed: May 2014, traveled as a couple
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Thank daniel g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded May 9, 2014

We are very happy to know that you and your wife enjoyed your experience here with us.

We always appreciate great feedback and will definitely use your comments as a motivation to continuously provide our guest with the very best service.

We hope to have you both back soon.

Best Regards,

Jeremy Poon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 3, 2014

Its one thing to say that 'we're here to help; enjoy your stay;
But to actually find a hotel where those words were actioned by every member of staff was the greatest surprise.
Nothing was too much to ask for...printing out tickets for online bookings made; assistance in online check-in for flights; booking tickets to a show.
The rooftop bar was a great place to finish off a fully packed day. Loved the Cloudtini!
From the moment we (my sister, my brother-in-law and myself) arrived we were made to feel so welcome.
Not only was everyone helpful but each person was so approachable and willing to ensure our stay was first rate.
Great location great service great atmosphere...
Thanks for being part of our trip to New York


  • Stayed: April 2014
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1  Thank ChrissieBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded May 9, 2014

We make every effort to create a unique and memorable experience for all our guests. Knowing that we were able to do that for you, brings smiles to all our faces.

We hope to have you back for another delicious "Cloudtini" in the near future.

Best Regards,

Jeremy Poon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 2, 2014

The Sanctuary is ideally located minutes from Times Square. This Boutique Hotel is a great base to experience central New York. Times Square, 5th Avenue, Rockefeller Centre, and Central Park are all within easy walking distance.

The staff were friendly and efficient. The hotel is well appointed. The room was small but comfortable.

  • Stayed: December 2013, traveled as a couple
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Thank Peter_Smyth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded May 9, 2014

Thank you for your review.

We hope to see you again soon.

Best Regards,

Jeremy Poon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 2, 2014

This place is a gem. We just finished our second stay at this hotel. It is close to the theater district but not surrounded by all the tourist trappings. The staff is attentive, always providing first class service. In short, they make you feel at home.

  • Stayed: April 2014, traveled as a couple
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Thank Roger L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded May 9, 2014

We are excited to know that we were able to provide you with the "First Class" service that you expected.

We make every effort to provide our guest with the very best and we would love to see you back with us again.

Best Regards,

Jeremy Poon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 2, 2014

Very welcoming staff from the moment we arrived. Did their best to advise and orientate us. The room, though small, was very comfortable. Nice ambiance and nicely furnished boutique hotel. Only criticism is that the roof bar was a little underwhelming, felt a little cramped with not the best use of space. Don't understand why the waitress had to be so scantily clad either.

  • Stayed: April 2014, traveled as a couple
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Thank Patrick A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded May 9, 2014

Thank you for your feedback.

I will certainly address your concerns with our management team. We hope to have you back for another visit.

Best Regards,

Jeremy Poon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sanctuary Hotel New York

Address: 132 West 47th Street, New York City, NY 10036-1502
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #68 of 469 Hotels in New York City
Price Range: $235 - $543 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sanctuary Hotel New York 4.5*
Number of rooms: 113
Official Description (provided by the hotel):
Winner of multiple hospitality awards including International Hotel of the Year at the European Hospitality Awards, the Sanctuary Hotel is a leading Manhattan Lifestyle design hotel that delivers a unique approach to service that is beyond expectations with Sanctuary Hotel very own S.T.A.R. Program (Service Tailored to Any Request). Our S.T.A.R.™ Experienced Concierge Managers are available to assist you with transportation services, restaurant reservations, theater tickets, and anything else that your heart may desire. Sanctuary Hotel New York is conveniently located in Midtown Manhattan Theater District near Times Square and Rockefeller Center. A walking distance to Radio City Music Hall, Fifth Avenue Shopping, Bryant Park, Broadway, Hell's Kitchen, Columbus Circle, Central Park and major subway lines. The hotel boasts 113 luxurious rooms decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamor, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Sanctuary Hotel offers: • Free Breakfast Buffet • Free Wi-Fi internet access • Free Gym Passes to Equinox Fitness Center nearby • Free local and toll-free calls • Concierge and business services TENDER SPORTS BAR: The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. A polished brass bar anchors the lounge with walnut beaded chandeliers and wood panels, while vintage Parisian table lamps sit atop the silver veined stone top. TENDER STEAK & Sushi Bar and PRIVATE DINING ROOM The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. Long banquettes with bright turquoise tufted leather line both sides of the lounge and sit against hand-applied murals over original brick walls. HAVEN ROOFTOP LOUNGE AND RESTAURANT – OPEN ALL YEAR ROUND Haven is nothing short of a hot hideaway above the city. The venues feature a French inspired menu created by Chef Madison Belem and an innovative cocktail menu created by mixologist Isaac Grillo. The year-round rooftop transforms its design with each season with the view of Midtown Manhattan Skyline. ... more   less 
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