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“Good service”

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Sanctuary Hotel New York
Ranked #61 of 467 Hotels in New York City
Certificate of Excellence
Curitiba, Parana, Brazil
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Good service”
4 of 5 bubbles Reviewed May 1, 2014

Me and my wife Stayed for 5 days in Sanctuary Hotel. The location
is fantastic, near Times Square. The rooms are small but well equiped. The service in general was very good, from the street front door to the bar in penthouse.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Osmar R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, May 9, 2014
I'm delighted to hear that you and your wife enjoyed your 5 day stay with us.

We hope to welcome you back again soon.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,903 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (768)
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Newcastle
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed May 1, 2014

We spent six nights at the Sanctuary for our honeymoon and we couldn't have chosen a better hotel!
When we arrived we were shown to our room which was lovely, although unfortunately too small for the amount of luggage we had brought (my fault!). When I enquired whether they had a larger room available they apologised and said that they were fully booked that night but that they could upgrade us to a larger room the following day for the remainder of our stay. They even took me to see a king room to check I was happy with it!
Both the queen and king rooms were both finished to a great standard and although the larger room faced the road, we were on the 8th floor and the noise was not loud enough to be an issue.
The staff were all fantastic and couldn't have done more to help. They even gave us a complimentary bottle of fizz to celebrate our honeymoon.
The location is great for tourists, 2 minutes from Times Square and not much more to the Rockefeller Centre and 5th Avenue shopping. There were a wide range of restaurants in the local area and the food was also great at the hotel's rooftop bar.
All in all, we had a fantastic stay and wouldn't hesitate to recommend The Sanctuary to anyone!

Room Tip: Queen rooms are small (no real wardrobe space or anywhere to store your cases) so if you're stay...
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Katy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, May 9, 2014
We are happy to know that you had such a special visit with us here at The Sanctuary Hotel. We appreciate the opportunity of being a part of your honeymoon memories. It's moments like these that we strive to go above and beyond so that we may provide a memorable visit.

We would love to see you back with us again in the near future.

Best Regards,

Jeremy Poon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wales
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed April 30, 2014 via mobile

My boyfriend (now fiancé!!) and I stayed at Sanctuary for 4 nights on a recent trip to NYC. From the moment we stepped out of the taxi we received nothing but exceptional service. Jacob on the STAR desk was a fantastic help and ensured we got the best out of our 4 days in the city.

The rooms, although small, are immaculate. The shower is huge and the beds are comfortable. Although so close to Times Square, there is no noise whatsoever.
Breakfast was included in the room rate and is served up on the rooftop bar every morning. The selection is good enough and kept us going until lunch time every day.

The best thing about The Sanctuary is the customer service. One evening, Jacob made us a reservation for dinner before a show we were going to see. However whilst we were getting ready we realised the show started an hour earlier than we thought. We rang down to the STAR desk to ask if they could change our reservation to after the show, which they were more than happy to do so. 5 minutes later we were called back to tell us they had changed the reservation and that they were sending up some room service on the house to keep us going until after the show. Now THAT is great customer service.

The Sanctuary really is your own sanctuary away from the hustle and bustle of the city. It was a fantastic stay and I would recommend the hotel to any of my friends or family if they were travelling to NYC. I know that if we were ever to return to NYC, we would never stay anywhere else.

Stayed April 2014, traveled as a couple
Helpful?
Thank bwin111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, May 9, 2014
Congratulations and thank you for choosing The Sanctuary Hotel for your 4 day trip here in New York City.

We are delighted to hear that you and your fiancé had such a remarkable visit. I will surely shared your wonderful comments with Jacob and the rest of the staff. We would love to see you back with us soon.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chelmsford, United Kingdom
Level Contributor
64 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed April 28, 2014

I found this hotel after trawling through pages of hotels in New York. What a find! Probably best to describe it as a boutique hotel, it's certainly not a faceless chain hotel. The location was perfect, just 2 minutes from Times Square and a metro station.

Our room was 'roadside' on the 4th floor and yes it was possible to hear traffic (especially the horns hooting) but to be honest after a full and busy day it didn't stop us sleeping. Our room was spotless and the bed just so wonderfully comfortable after a busy day walking around the city. The light switches took some getting used to but we soon managed. The shower was really good with plenty of hot water.

Very few NY hotels offer free breakfast and having read some previous reviews complaining about the 'stampede' for food our expectations were quite low. Believe me the breakfast was excellent, with a choice of hot porridge (oatmeal), scrambled eggs & toast + pastries, fruit & cereal there was plenty to start our day off well. Coffee, juice and a variety of teas were readily available. No matter what time we went up for breakfast the food was replenished quickly. Staff were lovely and worked hard.

Breakfast was served in The Haven on the roof terrace which turned into a very popular cocktail bar at night. We were never bothered by the outside visitors who were ushered to the lift by the doormen. Noise was not an issue for us and we did not hear any other guests complaining.

Reception staff, doormen and concierge services were exceptional. Always a smile and cheery greeting. Special mention for Jimmy who talked us through the metro system, highlighted maps to show us the route to where we wanted to go and who made some great recommendations of places to visit. He also managed to get us tickets to the Tenement Museum for our last day to avoid my disappointment of missing out.

We would both definitely recommend this hotel for it's location, cleanliness, hospitality and above all the very special staff.

PS Jimmy - I hope you got the business card for Sarge's which we left for you. Only send hungry visitors!!!

Room Tip: Our room was front facing on the 4th floor. If you are a light sleeper or not tired out from walking...
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jackiehaggerty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, May 2, 2014
We always appreciate when guest take the time to provide us with such wonderful and thorough feedback.

Jimmy and the rest of the staff, will be so excited to hear about your comments. Should your travels bring you back to NYC, please think of The Sanctuary Hotel. We would love to welcome you back.

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham UK
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed April 27, 2014

I think I have to start off with the positives! This hotel is centrally situated and within easy walking distance of all the major attractions and the Metro system. It is reasonably priced and is comfortable. But if that is all you want then fine but don't be taken in by its online description.

It is in fact quite the opposite to being a "sanctuary" and "boutique" in the European sense it is not!

The rooms are quite small, night time noise - if you happen to get the roadside room can be very distressing and the "Haven" Restaurant is ONE BIG NOISE - senseless loud music is played in the evenings! It obviously caters to the New York young elite and certainly not to older European travelers!

I am happy to add that the staff are very polite and helpful and the room bar is adequately stocked.

As older travelers and having been out all day it was nice to just sink into the comfortable beds and to be frank we did pay lower rates for our stay through booking.com - we would have been annoyed if we had paid the advertised rates.

So all in all a good place to stay with the above proviso! I am happy to talk to management and advice them what a boutique hotel should be all about!

Room Tip: Make sure it is not facing West 47
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Guruji
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, May 2, 2014
Thank you for your constructive feedback. Comments such as yours, are tool we utilize to improve upon the services that are provided for our guests.

I'd like to apologize for the drawbacks that you experienced. Our rooms are designed with the intent of maximizing use of space and most important…comfort. A warm palette of deep orange, chocolate brown and cognac, highlight our rooms, along with oversized headboards and plush pillow-top mattresses that complement the luxurious Frette sheets, duvets and terry, while crystal chandeliers add glamour that present an overall ambiance that is inviting and warm. Our shower design is something that most guests rave about.

I’m very sorry that your visit to our rooftop restaurant Haven was not the way you expected it to be. We try and provide a different experience which is more energetic and lively on our rooftop. It's a great area for social gatherings and corporate functions. Rest assured that I will share your feedback with the management team.

We pride ourselves in being an premier lifestyle boutique hotel, with European inspired hospitality. As you see from our reviews, guests appreciate that we simply strive to provide them with intimate, genuine and personalized service, creating a "home away from home" atmosphere. We wish that the Sanctuary Hotel could be the ideal choice for everyone. We understand that different guests have different needs, and will continue to place emphasis on creating the best possible experience.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
5 of 5 bubbles Reviewed April 27, 2014

I'm from NYC and never stayed in a hotel in NYC....glad I picked Sanctuary! It was my wife's birthday and after a night on the town, I wanted somewhere nice to stay. I looked at Sanctuary online and thought it looked nice and very sexy...it was that and then some. It is truly a gorgeous hotel and the staff was great. It was awesome to enter our room and to be greeted with birthday well wishes in a card and brownies. "It is the little things we do", S. Wilson (staff member) mentioned after expressing our gratitude. It makes a big difference. Oh....and there is breakfast on the rooftop as well...pretty good way to end our visit. Will definitely go back and recommend to all fellas looking to impress the lady in your life. SEXY!

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Derrick O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, May 1, 2014
We simply love when a guest takes the time out of their busy schedules to provide us with such a wonderful review.

We certainly do focus on the little things, because we feel that many little things can turn into very special moments. We try to do everything we can to create a unique and memorable experience for everyone and I'm glad that we were able to do that for you.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
53 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed April 27, 2014

From the welcome the moment we arrived until the morning of our departure the service was outstanding. The rooms are small by American standards but perfectly adequate to us Europeans, we didn't spend much time in the room anyway. The location was superb and breakfast on the roof at Haven was simple but well presented and a bonus way to start the day.

The only difficulties we had were with noise and trying to get a taxi, there is very little the hotel can do about the noise from outside whether it is the traffic or the church bells next door at 0730. However, the room was directly opposite a cleaners cupboard and despite a complaint there was still excessive noise very early in the morning.

I would stay here again and I would highly recommend the hotel.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank strickers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, May 1, 2014
Thank you for taking the time to provide us with feedback.

I'm happy to know that you enjoyed your overall experience with us. I'd also like to apologize for any inconvenience that you experience with regards to the noise. Rest assured that I will certainly address my housekeeping team. We strive to provide the very best and will continue to improve upon our services.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sanctuary Hotel New York

Property: Sanctuary Hotel New York
Address: 132 West 47th Street, New York City, NY 10036-1502
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #61 of 467 Hotels in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Sanctuary Hotel New York 4.5*
Number of rooms: 113
Official Description (provided by the hotel):
The Sanctuary Hotel New York is a boutique luxury lifestyle design hotel conveniently located in Midtown Manhattan Theater District near Times Square and Rockefeller Center. A walking distance to Radio City Music Hall, Fifth Avenue Shopping, Bryant Park, Broadway, Columbus Circle, Central Park and major subway lines. A hidden gem with very own S.T.A.R.™ Program (Service Tailored to Any Request). Our S.T.A.R.™ Experienced Concierge Managers are available to assist you with transportation services, restaurant reservations, theater tickets, and anything else that your heart may desire. The hotel boasts 113 luxurious rooms decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamor, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Sanctuary Hotel offers: • Free Continental Breakfast Buffet • Free Wi-Fi internet access • Free Gym passes to Equinox Fitness Center nearby • Free local and toll-free calls • Concierge and business services TENDER SPORTS BAR: The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. A polished brass bar anchors the lounge with walnut beaded chandeliers and wood panels, while vintage Parisian table lamps sit atop the silver veined stone top. TENDER STEAK & Sushi Bar and PRIVATE DINING ROOM The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. Long banquettes with bright turquoise tufted leather line both sides of the lounge and sit against hand-applied murals over original brick walls. HAVEN ROOFTOP LOUNGE AND RESTAURANT – OPEN ALL YEAR ROUND Haven is nothing short of a hot hideaway above the city. The venues feature a French inspired menu created by Chef Madison Belem and an innovative cocktail menu created by mixologist Isaac Grillo. The year-round rooftop transforms its design with each season with the view of Midtown Manhattan Skyline. ... more   less 
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