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“Fab hotel!!”

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Sanctuary Hotel New York
Ranked #70 of 468 Hotels in New York City
Certificate of Excellence
Reviewed April 5, 2014

Spent St Patrick's weekend in The Sanctuary Hotel and enjoyed every minute! From the moment we got out of the taxi everyone we encountered were more than helpful and friendly!
The entrance to the hotel is really inviting and is lovely and warm and cosy for a cold day. The reception staff were great and we were given a complementary upgrade.
Our room was a double double located in the from of the hotel. The bathroom was excellent, and had a great shower with a separate shower head swell as the main shower.
Breakfast was served every money up on the rooftop bar while they upgrade their restaurant. It was a lovely location for this and we could spend as long as we liked there and didn't feel rushed.
The location was great. Right between Times Square and Sixth Avenue - (close to Magnolia Bakery ;)) Every time we left and returned to the hotel we were greeted by the door staff who were so friendly and helpful!
I would recommend this hotel to all my family and friends and would be more than happy to go back to it!

  • Stayed: March 2014, traveled with family
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1  Thank emma_ireland85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded April 7, 2014

We are delighted to know that you enjoyed your experience at The Sanctuary Hotel.

The staff will be extremely happy to read about your comments and we look forward to your next visit.

Best Regards,

Jeremy Poon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed April 5, 2014

The impeccable service here really stands out, professional yet friendly and simply your made to feel at home. Our STAR was helpful both during our stay getting us a very short notice dinner reservation on a saturday night but also has helped us with a follow up trip booking to NY just a couple of weeks later. The rooftop bar/restaurant is great, covered up for winter so you stay warm but can see and breath above the NY rush. Breakfast simple but tasty and actually all you need. Entrance and lobby have a real wow and cocoon you in once you have stepped inside. Rooms are small but do what they need to do and beds super comfy.

  • Stayed: March 2014, traveled as a couple
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Thank onefliesoneswims
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded April 7, 2014

We pride ourselves in being a discrete retreat away from the hustle and bustle of the city. We are glad that you enjoyed your experience with us and we would love the opportunity to welcome you back to your new home away from home.

Best Regards,

Jeremy Poon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 4, 2014

We stayed at the beginning of March and from start to finish our experience of the hotel was excellent. The staff were welcoming and the room was compact but good for NYC. The bed was amazingly comfy! It was cold in NYC but the hotel was warm and quiet considering how close it is to Times Square. The breakfast was superb, just enough to start your day and (especially good for us Brits who are up soooo early because of the time difference) it opens at 7, allowing plenty of time before sight seeing. Breakfast was laid out in the roof top bar each morning and it had obviously been cleaned from the night before so the over welcoming smell was bleach not breakfast! Not a major issue, we still enjoyed the scrambled egg and bagels.
My only criticism of the hotel would be the roof top bar. Like I say NYC was freezing in March. On the first day we arrived back at the hotel wrapped in our layers of clothes and thought we would enjoy a few drinks before going to bed. At night the elevator to the bar/restaurant is manned by a doorman, I assume to check ages etc. He asked us to go back to our room and leave our coats which we did, then when we arrived at the rooftop we were greeted at the elevator, we explained we just wanted a drink from the bar, the lady said the bar was too busy and if we just sat down someone would come and serve us. It was over half an hour before they did and then another 20 mins until the drink arrived! I understand the Haven rooftop bar is used by locals and is very busy but it is the only hotel bar for the hotel residents too and we should be made to feel welcome. I have to say after that experience we didn't try again and had all our drinks at Langans Irish Bar a few doors away.
Overall a fabulous hotel just a few niggles that didn't spoil our dream holiday in The Big Apple.

Stayed: March 2014, traveled as a couple
Thank Todd S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded April 7, 2014

I am happy to know that your overall experience at The Sanctuary was so memorable.

However, I do apologize for any inconvenience you experienced at the rooftop restaurant, Haven. Rest assured that your concerns will be addressed and we will continuously work on improving our service.

Thank you for your feedback and we hope to welcome you back soon.

Best Regards,

Jeremy Poon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 3, 2014

This hotel is beautiful and interesting. I stay there whenever I'm in NYC. The accomodations are uber-comfortable. The beds are amazing. By far their best asset is the staff - from the door men to the front desk people. The best feature is the S.T.A.R.s program - which is their twist on the concierge. Those guys really make the place special. If you are a repeat guest, like I am, be sure to meet them all - you won't be disappointed!

Room Tip: Quietest rooms are at the back, but you're in NYC - some city noise is part of the charm!
  • Stayed: March 2014, traveled on business
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Thank Jenny7219
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded April 7, 2014

Our S.T.A.R. (Service Tailored to Any Request) philosophy is all about tailoring the experience according to the needs of each individual guests. We are here to help you discover "your" very own Sanctuary.

The team will be excited to read about your reviews and we hope to see you back soon.

Best Regards,

Jeremy Poon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 2, 2014

I loved this hotel. The rooftop bar/restaurant was really nice. Climate controlled. Great music & atmosphere. Two bathrooms with Bose surround sound in the suite. Living space separate from bedroom. Just a great experience overall. Close to the action & walked only 1/2 block to broadway show. I will be back & will tell others about the fabulous boutique hotel experience.

  • Stayed: March 2014
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Thank Tonjohnso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded April 3, 2014

We are delighted to hear that you enjoyed your experience here at The Sanctuary Hotel.

Many guest such as yourself, enjoy the comfort of our rooms...especially the "Sweet" suite that you stayed in.

The staff will be very excited to read about your comments and thank you for your recommendation to others. We hope to see you soon.

Best Regards,

Jeremy Poon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 2, 2014

This is a great and interesting hotel. The staff was wonderful and friendly at all times. The rooms, were NYC small, but were decorated very nicely and innovative in their layout. Only a half a block from the bustle, the city seemed to disappear once you entered the gorgeous and inviting lobby. I would recommend it and come back.

Room Tip: You'll hear the motor of the elevator if you're next to it on the top floor. I didn't n...
  • Stayed: March 2014, traveled solo
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1  Thank Brian R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded April 3, 2014

Thank you for providing us with such great feedback.

We pride ourselves in being a discrete retreat away from the hustle and bustle of the city. Our goal is to help each guest discover their very own Sanctuary.

We would love the opportunity to welcome you back and hope to see you in the near future.

Best Regards,

Jeremy Poon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 2, 2014

The staff at the hotel are what I remember first. Warm and welcoming in New York City, with the air of luxury you'd expect from a hotel of this caliber - and none of the snootiness. Just walking through the lobby past the staff was a pleasure.

The room I had was very small but the space management was excellent. Very comfortable bed and wonderful all round design.

I booked through the Hotel Tonight app while waiting for bags at Newark and that process was smooth and easy.

The outdoor bar/restaurant on the roof was decorated like a French ski chalet - and compared to the decor in the rest of the hotel, this was a bit cheesy. I'm sure they'll change the theme for the summer season. But good service and a lovely breakfast in the morning.

If Times Square is your thing, the hotel is a short walk away.

I'll be back.

  • Stayed: April 2014, traveled on business
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Thank Mikael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded April 3, 2014

We appreciate the feedback and thank you for choosing The Sanctuary Hotel.

Our rooms are designed with the intent of maximizing use of space while providing our guests with an atmosphere that is inviting and warm. I'm delighted to hear that you enjoyed our accommodations.

We would love to see you back soon, so that you can see the transformation of our rooftop into the summer theme.

Best Regards,

Jeremy Poon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sanctuary Hotel New York

Address: 132 West 47th Street, New York City, NY 10036-1502
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #70 of 468 Hotels in New York City
Price Range: $260 - $597 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sanctuary Hotel New York 4.5*
Number of rooms: 113
Official Description (provided by the hotel):
Winner of multiple hospitality awards including International Hotel of the Year at the European Hospitality Awards, the Sanctuary Hotel is a leading Manhattan Lifestyle design hotel that delivers a unique approach to service that is beyond expectations with Sanctuary Hotel very own S.T.A.R. Program (Service Tailored to Any Request). Our S.T.A.R.™ Experienced Concierge Managers are available to assist you with transportation services, restaurant reservations, theater tickets, and anything else that your heart may desire. Sanctuary Hotel New York is conveniently located in Midtown Manhattan Theater District near Times Square and Rockefeller Center. A walking distance to Radio City Music Hall, Fifth Avenue Shopping, Bryant Park, Broadway, Hell's Kitchen, Columbus Circle, Central Park and major subway lines. The hotel boasts 113 luxurious rooms decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamor, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Sanctuary Hotel offers: • Free Breakfast Buffet • Free Wi-Fi internet access • Free Gym Passes to Equinox Fitness Center nearby • Free local and toll-free calls • Concierge and business services TENDER SPORTS BAR: The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. A polished brass bar anchors the lounge with walnut beaded chandeliers and wood panels, while vintage Parisian table lamps sit atop the silver veined stone top. TENDER STEAK & Sushi Bar and PRIVATE DINING ROOM The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. Long banquettes with bright turquoise tufted leather line both sides of the lounge and sit against hand-applied murals over original brick walls. HAVEN ROOFTOP LOUNGE AND RESTAURANT – OPEN ALL YEAR ROUND Haven is nothing short of a hot hideaway above the city. The venues feature a French inspired menu created by Chef Madison Belem and an innovative cocktail menu created by mixologist Isaac Grillo. The year-round rooftop transforms its design with each season with the view of Midtown Manhattan Skyline. ... more   less 
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