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“Made to feel really welcome” 4 of 5 bubbles
Review of Sanctuary Hotel New York

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Sanctuary Hotel New York
Ranked #58 of 467 Hotels in New York City
Certificate of Excellence
London, United Kingdom
Level Contributor
114 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“Made to feel really welcome”
4 of 5 bubbles Reviewed April 5, 2014

The impeccable service here really stands out, professional yet friendly and simply your made to feel at home. Our STAR was helpful both during our stay getting us a very short notice dinner reservation on a saturday night but also has helped us with a follow up trip booking to NY just a couple of weeks later. The rooftop bar/restaurant is great, covered up for winter so you stay warm but can see and breath above the NY rush. Breakfast simple but tasty and actually all you need. Entrance and lobby have a real wow and cocoon you in once you have stepped inside. Rooms are small but do what they need to do and beds super comfy.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank onefliesoneswims
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, April 7, 2014
We pride ourselves in being a discrete retreat away from the hustle and bustle of the city. We are glad that you enjoyed your experience with us and we would love the opportunity to welcome you back to your new home away from home.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,864 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (767)
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English first
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed April 4, 2014 via mobile

We stayed at the beginning of March and from start to finish our experience of the hotel was excellent. The staff were welcoming and the room was compact but good for NYC. The bed was amazingly comfy! It was cold in NYC but the hotel was warm and quiet considering how close it is to Times Square. The breakfast was superb, just enough to start your day and (especially good for us Brits who are up soooo early because of the time difference) it opens at 7, allowing plenty of time before sight seeing. Breakfast was laid out in the roof top bar each morning and it had obviously been cleaned from the night before so the over welcoming smell was bleach not breakfast! Not a major issue, we still enjoyed the scrambled egg and bagels.
My only criticism of the hotel would be the roof top bar. Like I say NYC was freezing in March. On the first day we arrived back at the hotel wrapped in our layers of clothes and thought we would enjoy a few drinks before going to bed. At night the elevator to the bar/restaurant is manned by a doorman, I assume to check ages etc. He asked us to go back to our room and leave our coats which we did, then when we arrived at the rooftop we were greeted at the elevator, we explained we just wanted a drink from the bar, the lady said the bar was too busy and if we just sat down someone would come and serve us. It was over half an hour before they did and then another 20 mins until the drink arrived! I understand the Haven rooftop bar is used by locals and is very busy but it is the only hotel bar for the hotel residents too and we should be made to feel welcome. I have to say after that experience we didn't try again and had all our drinks at Langans Irish Bar a few doors away.
Overall a fabulous hotel just a few niggles that didn't spoil our dream holiday in The Big Apple.

Stayed March 2014, traveled as a couple
Helpful?
Thank Todd S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, April 7, 2014
I am happy to know that your overall experience at The Sanctuary was so memorable.

However, I do apologize for any inconvenience you experienced at the rooftop restaurant, Haven. Rest assured that your concerns will be addressed and we will continuously work on improving our service.

Thank you for your feedback and we hope to welcome you back soon.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
1 review
5 of 5 bubbles Reviewed April 3, 2014

This hotel is beautiful and interesting. I stay there whenever I'm in NYC. The accomodations are uber-comfortable. The beds are amazing. By far their best asset is the staff - from the door men to the front desk people. The best feature is the S.T.A.R.s program - which is their twist on the concierge. Those guys really make the place special. If you are a repeat guest, like I am, be sure to meet them all - you won't be disappointed!

Room Tip: Quietest rooms are at the back, but you're in NYC - some city noise is part of the charm!
See more room tips
  • Stayed March 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jenny7219
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, April 7, 2014
Our S.T.A.R. (Service Tailored to Any Request) philosophy is all about tailoring the experience according to the needs of each individual guests. We are here to help you discover "your" very own Sanctuary.

The team will be excited to read about your reviews and we hope to see you back soon.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
1 review
5 of 5 bubbles Reviewed April 2, 2014

I loved this hotel. The rooftop bar/restaurant was really nice. Climate controlled. Great music & atmosphere. Two bathrooms with Bose surround sound in the suite. Living space separate from bedroom. Just a great experience overall. Close to the action & walked only 1/2 block to broadway show. I will be back & will tell others about the fabulous boutique hotel experience.

  • Stayed March 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tonjohnso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, April 3, 2014
We are delighted to hear that you enjoyed your experience here at The Sanctuary Hotel.

Many guest such as yourself, enjoy the comfort of our rooms...especially the "Sweet" suite that you stayed in.

The staff will be very excited to read about your comments and thank you for your recommendation to others. We hope to see you soon.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paradise Valley, Arizona
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 2, 2014

This is a great and interesting hotel. The staff was wonderful and friendly at all times. The rooms, were NYC small, but were decorated very nicely and innovative in their layout. Only a half a block from the bustle, the city seemed to disappear once you entered the gorgeous and inviting lobby. I would recommend it and come back.

Room Tip: You'll hear the motor of the elevator if you're next to it on the top floor. I didn't n...
See more room tips
  • Stayed March 2014, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Brian R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, April 3, 2014
Thank you for providing us with such great feedback.

We pride ourselves in being a discrete retreat away from the hustle and bustle of the city. Our goal is to help each guest discover their very own Sanctuary.

We would love the opportunity to welcome you back and hope to see you in the near future.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Copenhagen, Denmark
Level Contributor
287 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 bubbles Reviewed April 2, 2014

The staff at the hotel are what I remember first. Warm and welcoming in New York City, with the air of luxury you'd expect from a hotel of this caliber - and none of the snootiness. Just walking through the lobby past the staff was a pleasure.

The room I had was very small but the space management was excellent. Very comfortable bed and wonderful all round design.

I booked through the Hotel Tonight app while waiting for bags at Newark and that process was smooth and easy.

The outdoor bar/restaurant on the roof was decorated like a French ski chalet - and compared to the decor in the rest of the hotel, this was a bit cheesy. I'm sure they'll change the theme for the summer season. But good service and a lovely breakfast in the morning.

If Times Square is your thing, the hotel is a short walk away.

I'll be back.

  • Stayed April 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mikael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, April 3, 2014
We appreciate the feedback and thank you for choosing The Sanctuary Hotel.

Our rooms are designed with the intent of maximizing use of space while providing our guests with an atmosphere that is inviting and warm. I'm delighted to hear that you enjoyed our accommodations.

We would love to see you back soon, so that you can see the transformation of our rooftop into the summer theme.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Great Horkesley, United Kingdom
Level Contributor
79 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 bubbles Reviewed April 1, 2014 via mobile

We chose this hotel based on the reviews, location and an excellent deal through booking.com. We were not disappointed as the welcome was friendly, room comfortable and facilities excellent. The free wifi throughout and complimentary breakfast were a bonus. The latter being served in a ski chalet style rooftop terrace, heated and covered in the winter. Only slight niggle was it was a bit noisy around 4.30am where we were located and there was no tea and coffee facilities in the room. Coffee and iced water was available
in the concierge area however. Location can't be beaten. Right off Times Square and a short walk
to Fifth Avenue and other major sights. Shout out to Ryan and Julio the doormen who were both great. Have already recommended to a friend that they stay here.

Stayed April 2014, traveled as a couple
Helpful?
1 Thank Sarah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, April 2, 2014
Ryan and Julio will be very happy to read about your fantastic comments.

We always appreciate when guests take the time out of their busy schedules to provide us with feedback. We hope that you will be back in the near future, so that we can provide an even better experience.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sanctuary Hotel New York

Property: Sanctuary Hotel New York
Address: 132 West 47th Street, New York City, NY 10036-1502
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #58 of 467 Hotels in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Sanctuary Hotel New York 4.5*
Number of rooms: 111
Official Description (provided by the hotel):
The Sanctuary Hotel New York is located in the heart of midtown and steps away Times Square. This discrete boutique hotel offers highly personalized service with Sanctuary’s very own S.T.A.R.™ Program (Service Tailored to Any Request). Luxurious rooms are decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamour, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Each room includes iHome stereo systems that supports iPod, iPhone and iPad, HDTVs complete with premium movies, and Eco-friendly organic bath amenities. Sanctuary Hotel features a fireplace-adorned lobby with an energetic bar lounge offering signature cocktails. The hotel provides • Free Continental-style breakfast buffet• Free Wi-Fi• Free access to Equinox gym. S.T.A.R.™ Experience Managers are available to assist you with transportation services, restaurant reservations, theater and event tickets, to spa appointments or anything else that your heart may desire. ... more   less 
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