We stayed at the beginning of March and from start to finish our experience of the hotel was excellent. The staff were welcoming and the room was compact but good for NYC. The bed was amazingly comfy! It was cold in NYC but the hotel was warm and quiet considering how close it is to Times Square. The breakfast was superb, just enough to start your day and (especially good for us Brits who are up soooo early because of the time difference) it opens at 7, allowing plenty of time before sight seeing. Breakfast was laid out in the roof top bar each morning and it had obviously been cleaned from the night before so the over welcoming smell was bleach not breakfast! Not a major issue, we still enjoyed the scrambled egg and bagels.
My only criticism of the hotel would be the roof top bar. Like I say NYC was freezing in March. On the first day we arrived back at the hotel wrapped in our layers of clothes and thought we would enjoy a few drinks before going to bed. At night the elevator to the bar/restaurant is manned by a doorman, I assume to check ages etc. He asked us to go back to our room and leave our coats which we did, then when we arrived at the rooftop we were greeted at the elevator, we explained we just wanted a drink from the bar, the lady said the bar was too busy and if we just sat down someone would come and serve us. It was over half an hour before they did and then another 20 mins until the drink arrived! I understand the Haven rooftop bar is used by locals and is very busy but it is the only hotel bar for the hotel residents too and we should be made to feel welcome. I have to say after that experience we didn't try again and had all our drinks at Langans Irish Bar a few doors away.
Overall a fabulous hotel just a few niggles that didn't spoil our dream holiday in The Big Apple.
- Official Description (provided by the hotel):
- The Sanctuary Hotel New York is a boutique luxury lifestyle design hotel conveniently located in Midtown Manhattan Theater District near Times Square and Rockefeller Center. A walking distance to Radio City Music Hall, Fifth Avenue Shopping, Bryant Park, Broadway, Columbus Circle, Central Park and major subway lines. A hidden gem with very own S.T.A.R.™ Program (Service Tailored to Any Request). Our S.T.A.R.™ Experienced Concierge Managers are available to assist you with transportation services, restaurant reservations, theater tickets, and anything else that your heart may desire. The hotel boasts 113 luxurious rooms decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamor, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Sanctuary Hotel offers: • Free Continental Breakfast Buffet • Free Wi-Fi internet access • Free Gym passes to Equinox Fitness Center nearby • Free local and toll-free calls • Concierge and business services TENDER SPORTS BAR: The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. A polished brass bar anchors the lounge with walnut beaded chandeliers and wood panels, while vintage Parisian table lamps sit atop the silver veined stone top. TENDER STEAK & Sushi Bar and PRIVATE DINING ROOM The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. Long banquettes with bright turquoise tufted leather line both sides of the lounge and sit against hand-applied murals over original brick walls. HAVEN ROOFTOP LOUNGE AND RESTAURANT – OPEN ALL YEAR ROUND Haven is nothing short of a hot hideaway above the city. The venues feature a French inspired menu created by Chef Madison Belem and an innovative cocktail menu created by mixologist Isaac Grillo. The year-round rooftop transforms its design with each season with the view of Midtown Manhattan Skyline. ... more less
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