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“We are going back!”

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Sanctuary Hotel New York
Ranked #74 of 466 Hotels in New York City
Certificate of Excellence
Cohoes, New York
2 reviews
“We are going back!”
Reviewed March 30, 2014

Staff very friendly. Service Excellent. Haven Rooftop for dinner was very good. We had after dinner drinks on the couches on the rooftop-NICE!
Staff attention to our stay- was a Slam Dunk!! We are going back!

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, March 31, 2014
We are glad to know that your experience with us was a "slam dunk". The staff put forth great attention in providing our guests with the best possible stay.

We would love the opportunity to welcome you back and hope to see you soon.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Vinton
1 review
Reviewed March 30, 2014

Four women from Virginia came to NYC for a short getaway. Sanctuary hotel was just what we all needed for a relaxing and wonderful time. The staff and presentation was impeccable. The rooftop restaurant the haven is a gem. The food and service was 5star. We are all looking forward to our next NYC trip and would not stay anywhere else but the sanctuary hotel.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank landbacres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, March 31, 2014
I am excited to hear that you enjoyed your time here with us at The Sanctuary Hotel.

We make every effort to provide each guest with a unique and memorable visit. The staff will be very happy to see your comments and feedback.

Should your travels bring you back to New York City, please think of your new home away from home.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Biella, Italy
Level 5 Contributor
56 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed March 29, 2014

I stayed there with some colleagues in January...and I am going back in few days!
Rooms are quite small, but the service is very good. I would suggest some more attention on the clients' needs: I asked to take care of one box shipment and I was told that FedEx is just in front of the hotel...I was expecting something different. Brava Paloma at the reception and the porters are lovely. Very fresh and young atmosphere, great location.
Sanctuary's Team: see you in a few days! :)

  • Stayed January 2014, traveled on business
    • Value
    • Location
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Helpful?
Thank Robertina7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, March 31, 2014
We look forward to your return and thank you for giving us the opportunity to improve our services.

We hope that we can continue to make The Sanctuary Hotel your home away from home.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Galway, Ireland
1 review
Reviewed March 29, 2014

Staff very friendly + excellent location.
Found staff extremely helpful.
Just around the corner from Times Square and Broadway.
Lovely breakfast included.
Lovely rooftop bar, nice menu and drinks list.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RC0801
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, March 31, 2014
Thank you for your review.

We hope to see you back with us soon.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durham, United Kingdom
Level 4 Contributor
39 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed March 28, 2014

Literally, we had not got out of our taxi and Markeq had spirited our luggage away, we had two coffee's had been checked-in and in our room before we knew it. Markeq then re-appeared with our bags gave us the low-down on our beautifully appointed room - asked about us, explained who everyone was and what services they all would provide and made is laugh .... After nearly a whole day of travelling we felt so welcome and relaxed - great customer experience.

And the 1st class service kept coming from every member of staff during our stay.

We booked a deluxe king room which is a good size but when you are in NYC, size doesn't really matter (too much). But ... The bed is sooooo so comfy.

Breakfast - often an extra when in NYC - is part of your stay and will set you up for your day ahead.

We ate at The Haven on our final night - an extremely cool place to be, for visitors and New Yorkers alike .... Food & Cocktails were spot on and the level service you receive elsewhere at the Sanctuary carried thru to the waiting staff at The Haven.

Highly recommended place to stay.... The staff (everyone single one of them) make this hotel special

Will we return .....? You bet we will.

  • Stayed March 2014, traveled as a couple
    • Value
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    • Rooms
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Helpful?
2 Thank davey1tom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, March 31, 2014
Thank you for taking the time to write such a wonderful about your stay at The Sanctuary Hotel.

I'm glad to hear that your experience with us was so memorable. The staff will be so excited to read about your feedback and we hope to see you back in the near future.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsinki, Finland
1 review
Reviewed March 27, 2014

Hotel´s staff was super nice and the hotel was very stylish from decoration to food. We ate dinner and the experience was so good including the pasta, that i have to mention the hotels food again on this review. Thank you for this vacation.

  • Stayed April 2013, traveled as a couple
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Helpful?
Thank Caroliina68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, March 31, 2014
I am delighted to know that we were able to provide you with the service that you deserve. We hope to have you back with us again for another wonderful visit.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed March 26, 2014

Just got back from a fantastic stay at this hotel. It is in a great location right by Times Square. A small and friendly Hotel that immediately put you at ease. The staff are amazing and seem to get to know you quickly and will help you in any way they can. The rooms are on the small side but spotless, very modern with everything you need. Breakfast on the roof top bar was very good, and the roof top was also a great place to go for early evening cocktails. Would definitely stay again if we go back to New York.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Virgin Holidays

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, March 27, 2014
Thank you for taking the time to write such a wonderful review about your experience.

I'm happy to know that you had the opportunity to experience our rooftop restaurant Haven. We would love the opportunity to welcome you back in the near future.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sanctuary Hotel New York

Property: Sanctuary Hotel New York
Address: 132 West 47th Street, New York City, NY 10036-1502
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #74 of 466 Hotels in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Sanctuary Hotel New York 4.5*
Number of rooms: 113
Official Description (provided by the hotel):
Winner of multiple hospitality awards including International Hotel of the Year at the European Hospitality Awards, the Sanctuary Hotel is a leading Manhattan Lifestyle design hotel that delivers a unique approach to service that is beyond expectations with Sanctuary Hotel very own S.T.A.R. Program (Service Tailored to Any Request). Our S.T.A.R.™ Experienced Concierge Managers are available to assist you with transportation services, restaurant reservations, theater tickets, and anything else that your heart may desire. Sanctuary Hotel New York is conveniently located in Midtown Manhattan Theater District near Times Square and Rockefeller Center. A walking distance to Radio City Music Hall, Fifth Avenue Shopping, Bryant Park, Broadway, Hell's Kitchen, Columbus Circle, Central Park and major subway lines. The hotel boasts 113 luxurious rooms decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamor, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Sanctuary Hotel offers: • Free Breakfast Buffet • Free Wi-Fi internet access • Free Gym Passes to Equinox Fitness Center nearby • Free local and toll-free calls • Concierge and business services TENDER SPORTS BAR: The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. A polished brass bar anchors the lounge with walnut beaded chandeliers and wood panels, while vintage Parisian table lamps sit atop the silver veined stone top. TENDER STEAK & Sushi Bar and PRIVATE DINING ROOM The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. Long banquettes with bright turquoise tufted leather line both sides of the lounge and sit against hand-applied murals over original brick walls. HAVEN ROOFTOP LOUNGE AND RESTAURANT – OPEN ALL YEAR ROUND Haven is nothing short of a hot hideaway above the city. The venues feature a French inspired menu created by Chef Madison Belem and an innovative cocktail menu created by mixologist Isaac Grillo. The year-round rooftop transforms its design with each season with the view of Midtown Manhattan Skyline. ... more   less 
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