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“Truly a Sanctuary”

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Sanctuary Hotel New York
Ranked #74 of 469 Hotels in New York City
Certificate of Excellence
Reviewed February 26, 2014

We stayed at this location when it was The Portland Square (about 4 times) and The Sanctuary is so much more even though the building is still the same. Fire elements in the lobby and low lighting in the lobby, after being greeted at the door was soothing after the flight and drive to get there. The rooftop lounge is cute and also a sanctuary itself. The tile in the bath portion of the room looks and feels like leather - so elegant; and the waterfall shower head.. well, it was just great. The combination of window shade and curtains closed off the cold and most of the noise as well as the light; bed was comfy. Love having to use your room card to turn heat on and off; great energy saver. Did I mention the FREE breakfast? Plan yogurt, fresh fruit, cereals, hot oatmeal and hard boiled eggs, just to name a few. Their coffee is the best I ever had in a hotel (Lavazza - but can't seem to duplicate this at home).

  • Stayed: December 2013, traveled as a couple
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1  Thank Pat-in-S-Fla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded March 3, 2014

We always welcome great feedback and thank you for taking the time to post a review.

I'm glad to hear that you enjoyed your experience with Haven Rooftop as well as with our complimentary breakfast.

We would love to see you back with us in the near future for another great visit.

Best Regards,

Jeremy Poon
General Manager

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Reviewed February 25, 2014 via mobile

We have just checked out from a 3 night stay at the Sanctuary for my partners birthday trip to NYC. This was our second stay at the hotel and we loved it even more this time around. The location is excellent, rooms well laid out with super comfy beds and everything you could need for a short break. The best thing about the hotel is, without a doubt, the staff. Everyone was really friendly and genuinely went out of their way to make sure we enjoyed our stay. We wouldn't consider any other hotel in Manhatten and will definately return the next time we visit NYC.

Stayed: February 2014, traveled as a couple
Thank j-rol1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded February 28, 2014

I'm delighted to hear that your return stay was even better than the first time.

Our goal is to always provide our guests with a genuine and memorable experience and I'm glad that we could do that with you.

We hope to have the opportunity to welcome you back to your new home away from home.

Best Regards,

Jeremy Poon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 24, 2014

When first entering the lobby off the street we immediately got a feeling of warmth and peace- truly a sanctuary. Everything about our stay was outstanding. The staff at the front desk was courteous and helpful, making us feel special and welcome from the moment we entered the hotel until we checked out . The contemporary room decor was a pleasant surprise. We didn’t have to go far for dinner as we enjoyed drinks and dinner at Haven, the rooftop restaurant where the service was fast and very accommodating, and the rooftop view (although somewhat lessened with the winter protection), exceptional.
In the morning, the complimentary breakfast in the main floor restaurant was perfect. We have encouraged some of our friends who are visiting NYC in April to stay at The Sanctuary Hotel and we will do the same.

  • Stayed: February 2014, traveled as a couple
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Thank bethd647
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded February 27, 2014

We are excited to hear that you felt we lived up to our name.

The staff make every effort to provide each guest with a unique and memorable visit. We would love to see you back with us again in the near future.\

Best Regards,

Jeremy Poon
General Manager

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Reviewed February 24, 2014

I really liked this hotel. I am a teenager and shared a room with my older sister. Everyone was welcoming and delightful. I liked being so close to Time Square but being in a quieter street. My room had been upgraded to a King Deluxe. The bed was MASSIVE and the shower was great! The Doormen always had a kind word or a joke about how our day had gone and gave us a little card with a message on as we left. They ALWAYS got a taxi really quickly for us. The hot chocolate was nice when we got back to the hotel after a cold day. Thank you... I would love to come back and see you all again!

  • Stayed: February 2014, traveled with family
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Thank lucymitchell233
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded February 25, 2014

We appreciate the feedback and would love to see you back with us soon.

Thank you for taking the time to provide us with this great review.

Best Regards,

Jeremy Poon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 22, 2014

We stayed 4 nights on our first family trip to NY and despite a later night arrival were greeted by name on the red carpet stairs. Both of our rooms had been upgraded to King Deluxe.
Rooms- cleaned every day, new sheets and towels every day, hoovered every day by courteous staff not wishing to intrude.
Breakfast-good choice. Complimentary tea, coffee, hot chocolate, iced water and apples throughout the day.
STAR Manager-so helpful to point out the special NY places to visit not necessarily on the visitor map but more personal to New Yorkers for example, East Village.
Location- Couldn't have been better. Two minutes from Time Square. Great diner..Evergreen across the road.
Ambience-Everything you see on the website is within the hotel. A calm, warm retreat from the NY streets.
Staff-ALL staff made this trip memorable. From the cleaners to the Reception Staff, from the Doormen to the STAR Managers. So many Staff at this hotel and yet they made you feel like you belonged there.
Thank you making our trip so memorable.

  • Stayed: February 2014, traveled with family
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1  Thank 281ChrisLM9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded February 27, 2014

We really appreciate when guests take the time to write such wonderful feedback.

Comments such as yours, motivate the staff to continuously work on providing the very best for all our guests.

We can't wait until your next visit.

Best Regards,

Jeremy Poon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 22, 2014

Amazing Stay again! They continue to add additional perks to the Sanctuary. Haven had the clear covered roof top this year for the winter, this was great for the city views at night and very warm! Food at Haven and drinks were delicious! Rooms were fantastic and clean, love the style. The complementary breakfast and wifi are a great addition. It is also nice to be able to get complementary coffee/hot tea for most of the day in the lobby. Also, the Equinox free passes are a nice add, it is a little bit of a walk; however, only about 5 minutes. The gym is great, has lockers and a huge variety of equipment. Even gym clothes if you don't have yours. Everyone is so helpful at the Sanctuary. Again had great food suggestions from Jacob! Currently they are adding on an additional restaurant downstairs, the atmosphere looks great with the exposed brick and upscale/modern lighting. We will always stay at the Sanctuary.

  • Stayed: February 2014, traveled with friends
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Thank Ginawin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded February 25, 2014

We are delighted to hear that you had such a great return stay with us.

We really value our repeat guests, and would love the opportunity to keep welcoming you back.

Best Regards,

Jeremy Poon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 21, 2014

We stayed for 4 nights, and could not fault anything. Every member of staff did their utmost to make our stay relaxing and enjoyable. The Star manager provided us with every detail to get us to Carlos Bakery, and to Jersey Gardens. Time Square is just round the corner. The complimentary tea and coffee in the lobby was life saving coming in from the snow and bitter wind, and the breakfast was great too. I own a travel agency in N Ireland and will be sending lots of my clients to stay here. Oh and the free wifi was definately a bonus.

  • Stayed: February 2014, traveled with family
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Thank 777SueTS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded February 24, 2014

We appreciate your comments and we are happy to know that your stay was so enjoyable.

We also appreciate the fact that you will be sending your clients to us all the way from Ireland. We will be sure to take good care of them, as we did with you.

We hope to have you back soon.

Best Regards,

Jeremy Poon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sanctuary Hotel New York

Address: 132 West 47th Street, New York City, NY 10036-1502
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #74 of 469 Hotels in New York City
Price Range: $226 - $571 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sanctuary Hotel New York 4.5*
Number of rooms: 113
Official Description (provided by the hotel):
Winner of multiple hospitality awards including International Hotel of the Year at the European Hospitality Awards, the Sanctuary Hotel is a leading Manhattan Lifestyle design hotel that delivers a unique approach to service that is beyond expectations with Sanctuary Hotel very own S.T.A.R. Program (Service Tailored to Any Request). Our S.T.A.R.™ Experienced Concierge Managers are available to assist you with transportation services, restaurant reservations, theater tickets, and anything else that your heart may desire. Sanctuary Hotel New York is conveniently located in Midtown Manhattan Theater District near Times Square and Rockefeller Center. A walking distance to Radio City Music Hall, Fifth Avenue Shopping, Bryant Park, Broadway, Hell's Kitchen, Columbus Circle, Central Park and major subway lines. The hotel boasts 113 luxurious rooms decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamor, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Sanctuary Hotel offers: • Free Breakfast Buffet • Free Wi-Fi internet access • Free Gym Passes to Equinox Fitness Center nearby • Free local and toll-free calls • Concierge and business services TENDER SPORTS BAR: The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. A polished brass bar anchors the lounge with walnut beaded chandeliers and wood panels, while vintage Parisian table lamps sit atop the silver veined stone top. TENDER STEAK & Sushi Bar and PRIVATE DINING ROOM The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. Long banquettes with bright turquoise tufted leather line both sides of the lounge and sit against hand-applied murals over original brick walls. HAVEN ROOFTOP LOUNGE AND RESTAURANT – OPEN ALL YEAR ROUND Haven is nothing short of a hot hideaway above the city. The venues feature a French inspired menu created by Chef Madison Belem and an innovative cocktail menu created by mixologist Isaac Grillo. The year-round rooftop transforms its design with each season with the view of Midtown Manhattan Skyline. ... more   less 
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