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“Excellent hotel. Excellent Staff. Excellent location.”

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Sanctuary Hotel New York
Ranked #61 of 467 Hotels in New York City
Certificate of Excellence
Chester, United Kingdom
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Excellent hotel. Excellent Staff. Excellent location.”
5 of 5 bubbles Reviewed February 22, 2014

We stayed 4 nights on our first family trip to NY and despite a later night arrival were greeted by name on the red carpet stairs. Both of our rooms had been upgraded to King Deluxe.
Rooms- cleaned every day, new sheets and towels every day, hoovered every day by courteous staff not wishing to intrude.
Breakfast-good choice. Complimentary tea, coffee, hot chocolate, iced water and apples throughout the day.
STAR Manager-so helpful to point out the special NY places to visit not necessarily on the visitor map but more personal to New Yorkers for example, East Village.
Location- Couldn't have been better. Two minutes from Time Square. Great diner..Evergreen across the road.
Ambience-Everything you see on the website is within the hotel. A calm, warm retreat from the NY streets.
Staff-ALL staff made this trip memorable. From the cleaners to the Reception Staff, from the Doormen to the STAR Managers. So many Staff at this hotel and yet they made you feel like you belonged there.
Thank you making our trip so memorable.

  • Stayed February 2014, traveled with family
    • Value
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Helpful?
1 Thank 281ChrisLM9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, February 27, 2014
We really appreciate when guests take the time to write such wonderful feedback.

Comments such as yours, motivate the staff to continuously work on providing the very best for all our guests.

We can't wait until your next visit.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,903 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Houston, Texas
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed February 22, 2014

Amazing Stay again! They continue to add additional perks to the Sanctuary. Haven had the clear covered roof top this year for the winter, this was great for the city views at night and very warm! Food at Haven and drinks were delicious! Rooms were fantastic and clean, love the style. The complementary breakfast and wifi are a great addition. It is also nice to be able to get complementary coffee/hot tea for most of the day in the lobby. Also, the Equinox free passes are a nice add, it is a little bit of a walk; however, only about 5 minutes. The gym is great, has lockers and a huge variety of equipment. Even gym clothes if you don't have yours. Everyone is so helpful at the Sanctuary. Again had great food suggestions from Jacob! Currently they are adding on an additional restaurant downstairs, the atmosphere looks great with the exposed brick and upscale/modern lighting. We will always stay at the Sanctuary.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
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Helpful?
Thank Ginawin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, February 25, 2014
We are delighted to hear that you had such a great return stay with us.

We really value our repeat guests, and would love the opportunity to keep welcoming you back.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newry, United Kingdom
1 review
5 of 5 bubbles Reviewed February 21, 2014

We stayed for 4 nights, and could not fault anything. Every member of staff did their utmost to make our stay relaxing and enjoyable. The Star manager provided us with every detail to get us to Carlos Bakery, and to Jersey Gardens. Time Square is just round the corner. The complimentary tea and coffee in the lobby was life saving coming in from the snow and bitter wind, and the breakfast was great too. I own a travel agency in N Ireland and will be sending lots of my clients to stay here. Oh and the free wifi was definately a bonus.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 777SueTS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, February 24, 2014
We appreciate your comments and we are happy to know that your stay was so enjoyable.

We also appreciate the fact that you will be sending your clients to us all the way from Ireland. We will be sure to take good care of them, as we did with you.

We hope to have you back soon.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rivoli, Italy
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed February 21, 2014

we (me and my wife Alessandra) stayed a week in this perfect hotel for visiting NY.
all was ok.... excellent, perfect location near Times Square.... Clean, beautiful, spectacular breakfast, friendly staff .... I would recommend it to all people!
thank you very much from Andrea and Alessandra (Turin - Italy)

  • Stayed December 2013, traveled as a couple
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Helpful?
2 Thank andrea n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, February 24, 2014
Thank you for choosing The Sanctuary Hotel as the place to stay for your week-long New York City trip.

We loved having you here and hope to see you again in the near future.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ash, United Kingdom
Level Contributor
61 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed February 20, 2014

I can sum up our stay at this Hotel really easily. It is by far the best hotel I have stayed at in New York, and I have stayed in a lot. We visited on a "workshop" (I was working whilst my girlfriend was shopping!!), weekend and had a fabulous stay. The staff at the Sanctuary are absolutly amazing. Friendly, helpful and nothing is too much trouble. The rooms are very comfortable and suprisingly quiet for New York. We were on the 3rd floor with very little street noise. I will defo be staying here again for work or pleasure. Thank you guys for an amazing stay.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, February 24, 2014
Thank you for your feedback.

We appreciate when guests take the time to provide us with such great comments. We look forward to your next visit.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed February 19, 2014

This was the second time we've stayed at The Sanctuary Hotel NYC, we had such a great time the in NYC the first time in 2012, we saw all the sights, went to the best restaurants, shopped until we dropped and had a fantastic time!
After we got back home to Australia we were a bit depressed and wished we were back at The Sanctuary with our new found friends. My wife Rachel and I decided to go back to NY, but not for the sightseeing or restaurants etc. but mainly to enjoy the company of the fantastic staff and management at the Hotel even though it's about a 23 hour flight from our home in Melbourne.
As well as spending almost every night of our two weeks stay up at Haven Rooftop where we were treated like celebrities by everyone, we had some excellent days and nights socialising with the staff out of the hotel.
While we are fortunate to be able to stay, and have stayed at a lot of the best hotels around the world, we think The Sanctuary Hotel ranks as one of the very best! We just love that they understand what people want and cater for any request thrown at them.
In short, if you are thinking of going to NYC, don't bother considering other hotels, whilst some might seem more grandiose and others talk themselves up, the Sanctuary Hotel delivers everything a traveller could want in a location second to none at more than reasonable prices, their meals are better than excellent with consistency rarely found at hotels, the staff are seriously friendly and you will be treated like royalty! We will be back later this year!
Wayne and Rachel Miller.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank probe6000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, February 24, 2014
We are ecstatic to receive such a wonderful review. Thank you for all your wonderful comments.

It's guests such as yourself that motivate the staff to continuously go above and beyond. On behalf of the entire staff, I'd like to thank you for giving us the opportunity to make The Sanctuary Hotel a home away from home for you. You really have become a part of our family, and there is a sincere and genuine smile on all our faces, whenever we see you both here.

We simply can't wait until your next return and will always welcome you with open arms.

With Warmest Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gorey, Ireland
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed February 18, 2014

Me and my wife and her sister stayed at the Sanctuary Hotel and from the time of booking we knew we had hit the jackpot. I was in contact with Brandon the S.T.A.R concierge before our trip and I can honestly say his level of service is beyond compare to anything we've ever experienced in all our years of travel. There was nothing that he couldn't organise for us, it gave us such a great start to our trip before we had even left! The hotel is in a perfect location, close to Times Square, subways, fifth ave, restaurants, bars etc etc. The hotel and its staff are exceptional nothing is too much trouble (even filling my wifes hot waterbottle!!! it was -12c). The rooms are fantastic, clean, well appointed, fashionably decorated and of a good size for Manhattan. The Haven bar on the rooftop is a buzzing bar with a great atmosphere, the only thing that let us down slightly was the food, there was nothing really to complain about but it just didn't quite hit the spot, Although saying that I did see there are plans to open a restaurant at the hotel which will only improve upon this already fantastic hotel.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IanMcQ2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, February 24, 2014
I am delighted to hear that your experience with us exceeded your expectations. We make every effort to go above and beyond for all our guests and nothing makes us more happy than to know that your stay was enjoyable.

However, I am sorry if the food at Haven Rooftop did not meet your expectations. We will certainly utilize this feedback as a tool to improve upon what we provide.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sanctuary Hotel New York

Property: Sanctuary Hotel New York
Address: 132 West 47th Street, New York City, NY 10036-1502
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #61 of 467 Hotels in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Sanctuary Hotel New York 4.5*
Number of rooms: 113
Official Description (provided by the hotel):
The Sanctuary Hotel New York is a boutique luxury lifestyle design hotel conveniently located in Midtown Manhattan Theater District near Times Square and Rockefeller Center. A walking distance to Radio City Music Hall, Fifth Avenue Shopping, Bryant Park, Broadway, Columbus Circle, Central Park and major subway lines. A hidden gem with very own S.T.A.R.™ Program (Service Tailored to Any Request). Our S.T.A.R.™ Experienced Concierge Managers are available to assist you with transportation services, restaurant reservations, theater tickets, and anything else that your heart may desire. The hotel boasts 113 luxurious rooms decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamor, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Sanctuary Hotel offers: • Free Continental Breakfast Buffet • Free Wi-Fi internet access • Free Gym passes to Equinox Fitness Center nearby • Free local and toll-free calls • Concierge and business services TENDER SPORTS BAR: The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. A polished brass bar anchors the lounge with walnut beaded chandeliers and wood panels, while vintage Parisian table lamps sit atop the silver veined stone top. TENDER STEAK & Sushi Bar and PRIVATE DINING ROOM The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. Long banquettes with bright turquoise tufted leather line both sides of the lounge and sit against hand-applied murals over original brick walls. HAVEN ROOFTOP LOUNGE AND RESTAURANT – OPEN ALL YEAR ROUND Haven is nothing short of a hot hideaway above the city. The venues feature a French inspired menu created by Chef Madison Belem and an innovative cocktail menu created by mixologist Isaac Grillo. The year-round rooftop transforms its design with each season with the view of Midtown Manhattan Skyline. ... more   less 
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