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“Staff were amazing”

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Sanctuary Hotel New York
Ranked #66 of 467 Hotels in New York City
Certificate of Excellence
London, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Staff were amazing”
Reviewed December 15, 2013

We stayed for five nights at the Sanctuary and received fantastic customer service from start to finish. The staff were truly amazing no matter what time of day or night we approached them. Teas and coffees cd stay out a little longer so that we cd help ourselves instead of dragging the obliging staff to the restaurant to personally make them for us. I wd definitely recommend this hotel, fantastic location too. The staff really made our trip truly special.

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, March 27, 2014
I'm so delighted to know that you enjoyed your time with us. The staff will certainly appreciate the great feedback and we hope to see you back again soon.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Service
  • Value
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Manchester, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed December 14, 2013

My wife and I planned the trip to New York for a celebration and booked this hotel for our base in New York based on the reviews and its location. It is in a superb position for both the Rockefeller Centre and Times Square. The best bit is returning from a real busy day of Christmas shopping / sightseeing and having the grand entrance doors opened for you, as soon as they close behind you - you are in heaven! "Welcome back" the staff say; all of them with a smile! The hotel lobby area is so relaxing; Christmas music playing in the background, even in the elevators, the living flame fires are so welcoming, the staff so helpful, the cleanliness and the lovely aroma that was present throughout the hotel; it smelt like vanilla but was soooo Christmas. If you are going to visit New York over Christmas, be aware, this place is magical and they do it on a BIG scale.
The rooms are beautifully laid out, the design utilising all of the available space and the quality of the fitting is fabulous. You need anything - just ask the staff; hairdryers, directions, information and the list goes on. The concierge - these staff were a very useful source of information and can assist you with anything in NY - seriously! there are 18,000 yellow cabs in New York, my wife accidentally left her passport in the back of one after being dropped off at the airport - a phone call to the concierge and somehow they managed to locate the yellow cab and arrange for the passport to be delivered to the airport, amazing!
The rooftop bar area is a very 'get away from it all' place to sit and enjoy a cocktail, you would never believe that you were in the heart of the city whilst the staff serve you drinks.
We were booked in on a bed and breakfast basis the breakfast is a buffet style; serving pastries, cereal, fruit, bread/toast with eggs, fresh orange, tea and coffee - trust me, it was enough to start your day; yes it would be nice to eat a cooked breakfast (Sausage, bacon, beans etc) but you are in New York - save yourself and enjoy the huge portions they call lunch.
Yes, the Marriott Marquis is just around the corner on Times Square, however, the Sanctuary hotel is better located and offers far better value for money!
Will we be going back? - Absolutely, will we stay at the Sanctuary? - without a doubt.
A huge thank you to all the staff at the Sanctuary for making our stay magical; especially Brandon, Jeremy, Marcell and his twin brother! : )

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Phil K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, March 27, 2014
It always brings us great joy when guests take the time to provide us with such great feedback. Everyone would love to see you back with us soon. We look forward to your next visit.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Darlington, United Kingdom
1 review
Reviewed December 14, 2013

Took my girlfriend to NYC for a surprise birthday gift , the hotel was amazing and staff too , made us feel really welcome and every employee seemed to know who we were and wished Lucy happy birthday !!! Great location approx a minute walk from Time Square .

Would 100% recomend this hotel and will definatley stay here again !!

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JamesRTurner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, March 27, 2014
Would love to see you and your girlfriend back with us for another great visit.

We hope to see you back with us soon.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wynnewood, Pennsylvania
1 review
Reviewed December 13, 2013

We loved the hotel! The staff was extremely accommodating. The location was amazing... 2 blocks to rockafeller center, 1/2 block from Time Square! The hotel was super clean and adorable. We will definitely go back!!!!

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nikkichill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, March 27, 2014
We loved having you here and hope to see you back with us soon!

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed December 13, 2013 via mobile

However, our room was quite small, even with an upgrade! It was nice but for the money I think you could probably find better value elsewhere. In saying that, the location (a couple of minutes walk from Times Square) is excellent and aside from the size, I could not fault the room which was modern, stylish and clean. The staff were happy to help and recommended a number of nice restaurants close by (one Thai one which I always return to when I go back), as well as printing off our boarding passes on check out. The breakfast was a little disappointing in terms of choice and overall I personally found the hotel to be quite dark. They do, however, have a nice rooftop bar where the cocktails/bites are decent.

Stayed January 2013
Helpful?
Thank ROC2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
2 reviews
Reviewed December 13, 2013

Just returned from our annual girls Christmas trip to NYC! I doubt that I can truly say enough to adequately describe how much we love the Sanctuary. This year was our 4th year staying at the Sanctuary and every year is more enjoyable than the last. The first year we found it by accident when a couple of our friends had to cancel last minute and we were just looking for something more affordable. The hotel was in the midst of renovations that year, literally scaffolds and plywood lined the lobby. But the room renovations were complete and location was perfect and who spends that much time in your hotel in NYC anyway! We have returned every year since. Customer service in this hotel is 10 star**********! You never walk into the lobby or back into the front doors without someone asking you about your plans for the day or welcoming you back from your day,even asking about the show you saw by name when you know they've had a hotel full of guests attending different events. The hotel is gorgeous, clean, and the location is perfect! The rooftop bar and restaurant are the perfect place to begin or end any evening in the city. Each guest entering their doors feel like they are entering their own personal Sancutuary! Love, love, love you guys, can't wait to see you again next year!

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Donna Covaleski C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, March 27, 2014
We love, love, love, having you here and would love to see you back with us really soon.

Thank you for your wonderful review.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
Reviewed December 13, 2013

This hotel was great! All staff are very helpful and friendly. As soon as we arrived to the hotel, the doorman greet us with a big smile. The atmosphere is relaxed and the hotel is very sleek, the bed was very comfortable and room and bathroom very clean. This hotel is very central, next door to Time Square.

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maria Rosa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, March 27, 2014
Many guest such as yourself, find our plush pillow-top mattresses very comfortable.

We appreciate your feedback and would love to see you back with us soon.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sanctuary Hotel New York

Property: Sanctuary Hotel New York
Address: 132 West 47th Street, New York City, NY 10036-1502
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #66 of 467 Hotels in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Sanctuary Hotel New York 4.5*
Number of rooms: 113
Official Description (provided by the hotel):
The Sanctuary Hotel New York is a boutique luxury lifestyle design hotel conveniently located in Midtown Manhattan Theater District near Times Square and Rockefeller Center. A walking distance to Radio City Music Hall, Fifth Avenue Shopping, Bryant Park, Broadway, Columbus Circle, Central Park and major subway lines. A hidden gem with very own S.T.A.R.™ Program (Service Tailored to Any Request). Our S.T.A.R.™ Experienced Concierge Managers are available to assist you with transportation services, restaurant reservations, theater tickets, and anything else that your heart may desire. The hotel boasts 113 luxurious rooms decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamor, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Sanctuary Hotel offers: • Free Continental Breakfast Buffet • Free Wi-Fi internet access • Free Gym passes to Equinox Fitness Center nearby • Free local and toll-free calls • Concierge and business services TENDER SPORTS BAR: The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. A polished brass bar anchors the lounge with walnut beaded chandeliers and wood panels, while vintage Parisian table lamps sit atop the silver veined stone top. TENDER STEAK & Sushi Bar and PRIVATE DINING ROOM The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. Long banquettes with bright turquoise tufted leather line both sides of the lounge and sit against hand-applied murals over original brick walls. HAVEN ROOFTOP LOUNGE AND RESTAURANT – OPEN ALL YEAR ROUND Haven is nothing short of a hot hideaway above the city. The venues feature a French inspired menu created by Chef Madison Belem and an innovative cocktail menu created by mixologist Isaac Grillo. The year-round rooftop transforms its design with each season with the view of Midtown Manhattan Skyline. ... more   less 
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