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“for citytrip” 4 of 5 bubbles
Review of Sanctuary Hotel New York

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Sanctuary Hotel New York
Ranked #60 of 467 Hotels in New York City
Certificate of Excellence
Antwerp, Belgium
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“for citytrip”
4 of 5 bubbles Reviewed November 13, 2013

Sanctuary hotel, good location, very clean and well decorated (but small) rooms, good beds, bitt noisy if you have a room on the front. service is great, staff friendly, breakfast is to my opinion poor (i'm a fan off breakfast) and it is to dark in the hall and breakfast room (look cosy but it is dangerous!) for a few days it is a perfect hotel!!

  • Stayed October 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank niq l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, November 20, 2013
Thank you for providing us with a review.

We appreciate the feedback and I will certainly address your concerns with our breakfast. We are constantly thinking of ways to improve the services that we provide.

We hope to see you back again soon.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,865 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Mayo
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed November 13, 2013

Stayed for three nights over Marathon weekend, rooms modestly sized but well equipped, the excellent staff set this hotel apart from competitors and literally less than a minute from Times Square. Breakfast was included in our deal but make sure you get there early, chaotic at busy times with only one toaster! The guys on the door Julio and Jerome are particularly excellent!

  • Stayed November 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank RedMayo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, November 20, 2013
Thank you for your review.

Julio and Jerome will be very happy to read about your comments. We hope to have you back with us soon.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
4 of 5 bubbles Reviewed November 13, 2013

What made our stay was the people who attended to our needs in a caring and friendly manner. From the doormen (awesome!) to the front desk and the bar, everyone was great. Great balance of energy and quiet. What most distinguished our stay was the concierge. Brandon and Jimmy not only had access to great places, they had the ability to see and hear us and sense what would resonate . They were a big part of our memorable trip to NYC. Thanks guys!! P. Z.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Pamela Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, November 20, 2013
Brandon and Jimmy will certainly be delighted to read about your feedback. I will be sure to share your comments with the rest of the staff.

Thank you for staying with us and we hope to see you back again soon.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 13, 2013

The Sanctuary is perfect for a weekend in town.
Smallish rooms (to be expected given the location) are compensated by excellent service. Do not miss the rooftop, even in colder months it is very pleasant.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Seniarapisarda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, November 20, 2013
We are happy to know that you enjoyed your time with us and hope to have you back soon.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helensburgh, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed November 12, 2013 via mobile

My girlfriend and I stay in the hotel mid September for four nights, which unfortunately fell during fashion week in NYC.
One of these nights, Without any warning there was a fashion after party/event in in our hotel and we were not allowed to use the bar, our hotel was filled with the most rude and demanding people I have ever came across and a lot of the staff seemed to make them a priority over the residents of the hotel. We almost didn't feel welcome in our own hotel so quickly departed.
This was the main negative of our stay and thankfully was only one of our nights. Our other small issue was with a couple of the security guards/doormen, as some of them seem to lack in any form of customer service. One of them demanded to see our ID's before he let us use the lift to our rooms, another told us we should "go wait in our rooms" as the fashion event guests would be using the lobby. Not exactly the way we expected to be spoken to off of our hotel staff.

However, as I said in the title the hotel has the potential to be perfect, as if it were not for the above issues it would have been.

The location is perfect, literally 1minute walk from Time Square, however isn't affected by the noise/busyness of it all.
Special thanks to all the reception staff and concierge, in particular Joe and Jacob, who are always on hand to help and make suggestions.
The rooftop bar is amazing, great atmosphere and setting. Perfect place to end a busy day before bed!

Yes as some have stated the rooms are a bit small, but who cares! Your in NYC!!! one of the greatest cities in the world!!! If your spending too much time in your room, your doing it wrong!!! The bed was comfy, the shower was great, wifi is free! So that's good enough for me :)

Personally, I didn't think the breakfast was great, not a great deal on offer! But adequate to start your day and plan ahead!

Would have been 5/5 had it not been for the couple of negatives, would/will definitely return!!!

Stayed September 2013, traveled as a couple
Helpful?
1 Thank Allen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, November 20, 2013
Thank you for sharing your experience with us.

We always appreciate when guests take the time out of their busy schedules to provide us with feedback. I'm very sorry about the inconvenience you experienced with the Security guards. That type of behavior is certainly not reflective of The Sanctuary employees. Rest assured that I will address the company that is providing the security service.

We hope to see you back with us so that we can provide you with the perfect stay that you deserve.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wales
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed November 10, 2013 via mobile

Superb location on Times Square, room was ideal for a holiday break . Breakfast was generous , service was good . The lighting level is set very low in the public areas of the hotel and care must be taken, my wife walked into a clear glass door at the entrance to the breakfast area.

Stayed October 2013, traveled with family
Helpful?
Thank fredprobyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, November 20, 2013
Thank you for your feedback.

The goal with our lighting design is to create a warm and inviting discrete retreat from the moment you walk through our grand wooden doors. However, we are very sorry for the inconvenience that your wife experienced and will certainly address your concerns.

We hope to have you back soon for another pleasant stay.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
1 review
4 of 5 bubbles Reviewed November 9, 2013

Loved the stay in the Sanctuary hotel. This was my second time there in 2 month. Hotel service is one of the best I have seen, great concierge service, Very nice breakfast, Great location (just 30 seconds from Broadway and Time Square.

  • Stayed November 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RoyZelinger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, November 19, 2013
Thank you for coming back for another great stay.

It's loyal guests such as yourself, that simply puts smiles on all our faces. We would love to welcome you back to your new home away from home.

Best Regards,

Jeremy Poon
General Manger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sanctuary Hotel New York

Property: Sanctuary Hotel New York
Address: 132 West 47th Street, New York City, NY 10036-1502
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #60 of 467 Hotels in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Sanctuary Hotel New York 4.5*
Number of rooms: 111
Official Description (provided by the hotel):
The Sanctuary Hotel New York is located in the heart of midtown and steps away Times Square. This discrete boutique hotel offers highly personalized service with Sanctuary’s very own S.T.A.R.™ Program (Service Tailored to Any Request). Luxurious rooms are decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamour, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Each room includes iHome stereo systems that supports iPod, iPhone and iPad, HDTVs complete with premium movies, and Eco-friendly organic bath amenities. Sanctuary Hotel features a fireplace-adorned lobby with an energetic bar lounge offering signature cocktails. The hotel provides • Free Continental-style breakfast buffet• Free Wi-Fi• Free access to Equinox gym. S.T.A.R.™ Experience Managers are available to assist you with transportation services, restaurant reservations, theater and event tickets, to spa appointments or anything else that your heart may desire. ... more   less 
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