My girlfriend and I stay in the hotel mid September for four nights, which unfortunately fell during fashion week in NYC.
One of these nights, Without any warning there was a fashion after party/event in in our hotel and we were not allowed to use the bar, our hotel was filled with the most rude and demanding people I have ever came across and a lot of the staff seemed to make them a priority over the residents of the hotel. We almost didn't feel welcome in our own hotel so quickly departed.
This was the main negative of our stay and thankfully was only one of our nights. Our other small issue was with a couple of the security guards/doormen, as some of them seem to lack in any form of customer service. One of them demanded to see our ID's before he let us use the lift to our rooms, another told us we should "go wait in our rooms" as the fashion event guests would be using the lobby. Not exactly the way we expected to be spoken to off of our hotel staff.
However, as I said in the title the hotel has the potential to be perfect, as if it were not for the above issues it would have been.
The location is perfect, literally 1minute walk from Time Square, however isn't affected by the noise/busyness of it all.
Special thanks to all the reception staff and concierge, in particular Joe and Jacob, who are always on hand to help and make suggestions.
The rooftop bar is amazing, great atmosphere and setting. Perfect place to end a busy day before bed!
Yes as some have stated the rooms are a bit small, but who cares! Your in NYC!!! one of the greatest cities in the world!!! If your spending too much time in your room, your doing it wrong!!! The bed was comfy, the shower was great, wifi is free! So that's good enough for me :)
Personally, I didn't think the breakfast was great, not a great deal on offer! But adequate to start your day and plan ahead!
Would have been 5/5 had it not been for the couple of negatives, would/will definitely return!!!
- Official Description (provided by the hotel):
- The Sanctuary Hotel New York is a boutique luxury lifestyle design hotel conveniently located in Midtown Manhattan Theater District near Times Square and Rockefeller Center. A walking distance to Radio City Music Hall, Fifth Avenue Shopping, Bryant Park, Broadway, Columbus Circle, Central Park and major subway lines. A hidden gem with very own S.T.A.R.™ Program (Service Tailored to Any Request). Our S.T.A.R.™ Experienced Concierge Managers are available to assist you with transportation services, restaurant reservations, theater tickets, and anything else that your heart may desire. The hotel boasts 113 luxurious rooms decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamor, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Sanctuary Hotel offers: • Free Continental Breakfast Buffet • Free Wi-Fi internet access • Free Gym passes to Equinox Fitness Center nearby • Free local and toll-free calls • Concierge and business services TENDER SPORTS BAR: The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. A polished brass bar anchors the lounge with walnut beaded chandeliers and wood panels, while vintage Parisian table lamps sit atop the silver veined stone top. TENDER STEAK & Sushi Bar and PRIVATE DINING ROOM The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. Long banquettes with bright turquoise tufted leather line both sides of the lounge and sit against hand-applied murals over original brick walls. HAVEN ROOFTOP LOUNGE AND RESTAURANT – OPEN ALL YEAR ROUND Haven is nothing short of a hot hideaway above the city. The venues feature a French inspired menu created by Chef Madison Belem and an innovative cocktail menu created by mixologist Isaac Grillo. The year-round rooftop transforms its design with each season with the view of Midtown Manhattan Skyline. ... more less
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