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“Short holiday”

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Sanctuary Hotel New York
Ranked #70 of 468 Hotels in New York City
Certificate of Excellence
Reviewed November 10, 2013

Superb location on Times Square, room was ideal for a holiday break . Breakfast was generous , service was good . The lighting level is set very low in the public areas of the hotel and care must be taken, my wife walked into a clear glass door at the entrance to the breakfast area.

Stayed: October 2013, traveled with family
Thank fredprobyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded November 20, 2013

Thank you for your feedback.

The goal with our lighting design is to create a warm and inviting discrete retreat from the moment you walk through our grand wooden doors. However, we are very sorry for the inconvenience that your wife experienced and will certainly address your concerns.

We hope to have you back soon for another pleasant stay.

Best Regards,

Jeremy Poon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (4,056)
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2,096 - 2,102 of 4,056 reviews

Reviewed November 9, 2013

Loved the stay in the Sanctuary hotel. This was my second time there in 2 month. Hotel service is one of the best I have seen, great concierge service, Very nice breakfast, Great location (just 30 seconds from Broadway and Time Square.

  • Stayed: November 2013, traveled on business
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Thank RoyZelinger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded November 19, 2013

Thank you for coming back for another great stay.

It's loyal guests such as yourself, that simply puts smiles on all our faces. We would love to welcome you back to your new home away from home.

Best Regards,

Jeremy Poon
General Manger

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Reviewed November 7, 2013

This hotel offers a clean room, below-market prices, and a good location. That could easily add up to 5 stars, but only minor complaints are that the room layout is less than ideal (television almost unwatchable from desk) and I hate the mini ironing boards. Internet worked fine. I know I may be in the minority, but I also disliked the low pressure, overhead rain showerhead. I prefer one that can deliver a decent back massage. Those are all nit-picks and this is a great hotel. Will stay again.

  • Stayed: October 2013, traveled on business
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1  Thank pick6king
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded November 19, 2013

Thank you for your review.

We will certainly address your concerns and appreciate the feedback. For your next visit, we would love for you to try out one of our deluxe rooms. I trust that with the additional space and upgraded amenities, it would make your stay even more enjoyable.

Best Regards,

Jeremy Poon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 7, 2013

Sanctuary Hotel feels and looks like a night club, and it's extremely cozy and comfy.
It's right next to Times Square and an easy walk to all the theatres and restaurant row.
The service is wonderful all the way from the doorman to the check-in to the bellboy and then the check-out. The offerings were pretty good for a continental breakfast, just enough to get us to lunch. The room was larger than most and very comfortable. Good strong shower too.
Everybody was very friendly and we felt like we were taken very good care of throughout our stay.

Room Tip: We asked for a room with a view as there are only two on each floor, but there was a bit of street n...
  • Stayed: November 2013, traveled with family
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1  Thank Marjorie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded November 19, 2013

Thank you for your feedback.

We hope that you next visit will be even better.

Best Regards,

Jeremy Poon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 7, 2013

Really enjoyed our 1 night stay here. All staff very pleasant and helpful. I researched a lot of Hotel's before landing this one and pleased with my decision. Sorry not staying longer. First time to stay over in the city but not first time to the city. Great to keep going all day and very convenient for start next day. Complimentary breakfast was very welcome and allowing for early check in was great start to our day.Very clean and very comfortable.sorry did not get to the roof top bar....good reason to return. Would thoroughly recommend this well located Hotel in the heart of the big Apple. I will be back........

  • Stayed: October 2013, traveled with family
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Thank JoanFitzgScanlon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded November 19, 2013

Thank you for writing such a great review of us.

We are delighted to know that you had such a wonderful experience and would love to welcome you back in the near future. We hope that next time you have the chance to visit Haven Rooftop.
Best Regards,

Jeremy Poon
General Manager

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Reviewed November 7, 2013

Just returned from a 4 night stay in N.Y at The Sanctuary. The door staff were amazing, very attentive and friendly. We were shown to our lovely room, but wish there would have been more daylight in there. There was a window in the room but it over-looked a built up courtyard area making it seem so dark. There was no mirror in the bedroom and no shelves in the bathroom to store makeup etc and this was the only room with any mirrors !. Breakfast was a joke..... for 3 mornings we had to ask staff to prepare some breakfast as there was literally NO food, not even a slice of toast for any of the guests at 9 a.m. We had to sit and wait for dribs and drabs of food to come out to the counter......terrible service, why wait for food to completely run out before you restock ?????. The location of this hotel was amazing !.

Room Tip: Ask for a room with good daylight.....not covered by buildings etc, and go somewhere else for breakf...
  • Stayed: November 2013, traveled as a couple
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Thank julie_stone54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded November 19, 2013

Thank you for providing us with feedback.

We are truly sorry to disappoint such a guest such as yourself. This is certainly not reflective of the service levels that we pride ourselves.

I would like to personally extend my sincere apologies for the inconvenience you experienced with our breakfast service. Rest assured that we have already address the matter and value all feedback provided from our guests.

I hope that you will provide us with another opportunity in the future and kindly ask that you contact me directly for future reservations. I can be reached at Jeremy@sanctuaryhotelnyc.com.

I look forward to hearing from you and would love the chance to welcome you back.

Best Regards,

Jeremy Poon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 7, 2013

S.T.A.R. Managers? I don't care what the "S" and "T" stand for... anything that ends in "Any Requests" is okay by me. As soon as the friendly, young staff found out it was my friend's birthday, they showed up with a little gift. And for two nights, they did, in fact, fulfill all of our requests. Two free Proseccos are complimentary with each room, redeemable at the festive and comfortable rooftop bar. The room was clean, quiet and easy to control the temperature. The whole place (except the rooms) is very cozy and dark. This is perfect if your make-up is smeared or you don't need to see. We didn't. :) I highly recommend this hotel as a great place to stay in a great location for the theater and easy access to the subway.

Room Tip: We had two rooms. One had two large windows the other had one tiny one. If you prefer one or the ot...
  • Stayed: November 2013, traveled with friends
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Thank mamapalma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded November 19, 2013

Thank you for choosing The Sanctuary Hotel as the place to celebrate your 50th Birthday!

We appreciate the feedback and hope to see you back with us soon for another great visit.

Best Regards,

Jeremy Poon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sanctuary Hotel New York

Address: 132 West 47th Street, New York City, NY 10036-1502
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #70 of 468 Hotels in New York City
Price Range: $260 - $597 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sanctuary Hotel New York 4.5*
Number of rooms: 113
Official Description (provided by the hotel):
Winner of multiple hospitality awards including International Hotel of the Year at the European Hospitality Awards, the Sanctuary Hotel is a leading Manhattan Lifestyle design hotel that delivers a unique approach to service that is beyond expectations with Sanctuary Hotel very own S.T.A.R. Program (Service Tailored to Any Request). Our S.T.A.R.™ Experienced Concierge Managers are available to assist you with transportation services, restaurant reservations, theater tickets, and anything else that your heart may desire. Sanctuary Hotel New York is conveniently located in Midtown Manhattan Theater District near Times Square and Rockefeller Center. A walking distance to Radio City Music Hall, Fifth Avenue Shopping, Bryant Park, Broadway, Hell's Kitchen, Columbus Circle, Central Park and major subway lines. The hotel boasts 113 luxurious rooms decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamor, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Sanctuary Hotel offers: • Free Breakfast Buffet • Free Wi-Fi internet access • Free Gym Passes to Equinox Fitness Center nearby • Free local and toll-free calls • Concierge and business services TENDER SPORTS BAR: The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. A polished brass bar anchors the lounge with walnut beaded chandeliers and wood panels, while vintage Parisian table lamps sit atop the silver veined stone top. TENDER STEAK & Sushi Bar and PRIVATE DINING ROOM The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. Long banquettes with bright turquoise tufted leather line both sides of the lounge and sit against hand-applied murals over original brick walls. HAVEN ROOFTOP LOUNGE AND RESTAURANT – OPEN ALL YEAR ROUND Haven is nothing short of a hot hideaway above the city. The venues feature a French inspired menu created by Chef Madison Belem and an innovative cocktail menu created by mixologist Isaac Grillo. The year-round rooftop transforms its design with each season with the view of Midtown Manhattan Skyline. ... more   less 
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