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Sanctuary Hotel New York
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Reviews (4,205)
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2,237 - 2,242 of 4,205 reviews
Reviewed November 2, 2013

We found all the staff,including the room maids to be very friendly and helpfully , with a very genuine welcome by the door staff. The room and facilities were very clean , with a good as you can get view for a central city location. The breakfast was basic but acceptable, the restaurant / bar was very lively with a good rooftop outlook, the meal was expensive, but his may be a typical central hotel rate. The location is excellent , being 2 mins. from Time Square. Overall we were very happy with our stay , and will definitely return if we call to New York again.

  • Stayed: October 2013, traveled as a couple
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Thank Robert John P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded November 4, 2013

Our staff will be delighted to read about your comments.

Thank you for your review of us and we hope to have you back with us in the near future.

Best Regards,

Jeremy Poon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 2, 2013

Good location, clean modern rooms. Good service.
Word of caution: if you're looking for a quiet hotel, this is not the place for you. Everynight we were there, there was music and lots of people around the reception due to the roof top bar.
But if you're looking for atmosphere, then you're found it here!

  • Stayed: September 2013
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Thank Lynie_63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded November 4, 2013

Thank you for your feedback.

I'm sorry that your experience wasn't perfect. We make every effort to create a discrete retreat away from the hustle and bustle of the city. Our goal is to provide a tranquil and serene environment in our hotel lobby. I will certainly address your concerns about the hotel not being quiet.

We hope to see you again in the near future.

Best Regards,

Jeremy Poon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 1, 2013

Our group of six arrived at The Sanctuary in a state of excitement/exhaustion after a long journey. As soon as the doormen opened our car doors for us we were met with the warmest, friendliest, most helpful service we have ever encountered in all our travels. This a real find - a boutique hotel without any of the pretentiousness that one so often encounters in these establishments. It is situated just yards from Times Square and yet as you step through into the fabulous foyer a sense of calm and relaxation prevails. We were all delighted to be looked after so well.

  • Stayed: October 2013, traveled with family
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Thank NBR888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded November 4, 2013

I am very happy to hear that your experience was great from the moment you first arrived.

Our goal is to always provide our guests with a unique and memorable visit from the very beginning. I'm glad that we were able to do that for you.

We would love to see you back with us soon.

Best Regards,

Jeremy Poon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 1, 2013

When we arrived they upgraded us to a suite, from a family room which was great...
The hotel was lovely the rooms were clean and comfy.
The hotel is ideally located just a few minutes from Central Park, Time Square and right next to a subway.
The staff were friendly and I was pleased we picked this hotel.
The only thing I would say if you want tea, they only have coffee percolators no travel kettle so I would suggest buying a cheap one to take if you need tea.....but that was only me being picky as my husband hates coffee... other that that you will have no worries you will enjoy your stay.
You are right next door to a shop to buy any food items/alcohol etc

Room Tip: take a travel kettle
  • Stayed: October 2013, traveled with family
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Thank TEENY191274
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded November 4, 2013

I'm delighted to know that you were "really pleased" with your stay at The Sanctuary Hotel.

We always appreciate when guests take the time to provide us with such great feedback. We try to maximize use of space with all our rooms and this is the reason why we do not have kettles in our rooms. However, any time a guest would want hot water and tea delivered to their room, we would be more than happy to do so.

We would love to have you and your family back in the near future for another great visit.

Best Regards,

Jeremy Poon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 31, 2013

The service was 5* excellence. Every member of staff were exceptional. The doormen were professional. After a days sightseeing and shopping it was so nice to be welcomed and relax on the comfy sofas in the reception area. It was like coming home.

  • Stayed: October 2013
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2  Thank LisaEWheeler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded November 1, 2013

We appreciate the feedback and hope that we have another opportunity to welcome you back to your "home away from home".

Best Regards,

Jeremy Poon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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