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“SANCTURY HOTEL” 4 of 5 bubbles
Review of Sanctuary Hotel New York

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Sanctuary Hotel New York
Ranked #59 of 467 Hotels in New York City
Certificate of Excellence
vancouver b.c.
Level Contributor
1 review
“SANCTURY HOTEL”
4 of 5 bubbles Reviewed October 8, 2013

We enjoyed our stay at the Sanctuary due to the Great Location.We found the rooms to vey
small and also the clothes closed which we could not use.but this is NEW YORK.Also we ordered
wine glasses for our room when the arrived they were plastic.
The Staff were all very pleasant and helpful and cherry.
We had dinner at the Roof TOP RESTAURANT which was excellent.

  • Stayed September 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank buddy35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, October 10, 2013
We really appreciate your great feedback in regards to your recent visit at The Sanctuary Hotel.

Guest comments are always important to us and we will certainly address your concerns with the plastic glasses.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,864 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (767)
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English first
Laguna Hills, California
Level Contributor
42 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed October 8, 2013

This is an excellent location near Time Square and Rockefeller Center. The rooms seemed small to me, but I understand that most hotel rooms in NYC are small. The hotel is relatively new, but in an old building, giving the perfect combination of new finishings and historic ambiance. The facilities are very good and include a free breakfast and a rooftop restaurant. I understand that hotel guests can use a nearby gym...but I didn't take them up on that offer. However, the best feature of the Sanctuary Hotel is the staff. The staff are very friendly and helpful. We stayed there for four nights prior to a cruise leaving from NYC. The staff provided such good and friendly service that that we felt like we were already on the cruise ship.

  • Stayed September 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Glenn L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, October 10, 2013
The staff will certainly be very excited to read about your review of The Sanctuary Hotel.

Its comments such as yours that motivate us to continuously strive to provide the very best for all our guests. Thank you for your wonderful feedback and we hope to have you back in the near future.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tilburg
Level Contributor
1 review
4 of 5 bubbles Reviewed October 7, 2013

The good experience starts at home, you are informed by email for additional needs (S.T.A.R. concierge program) before your staying!

You feel very welcome, staff is very service focused. The rooftop has an excellent view, with a good restaurant & lounge.

Why rated "very good" and "not excellent", the standard rooms are not very big, you need an upgrade to get some more space. Rooms are very clean and comfortable (flatscreen,WIFI,etc)

Enjoyed my staying over here, great pleace with a personal touch!

Room Tip: Rooms in front have a great view on 47t street, not to noisy.
See more room tips
  • Stayed September 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nelis013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, October 10, 2013
We are happy to know that you enjoyed your experience at The Sanctuary Hotel.

We make every effort to provide our guest with the best stay possible. I'm glad to hear that you enjoyed our rooftop restaurant Haven and we would love to see you back with us again soon.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed October 7, 2013

We stayed here in September for a week and really enjoyed our stay. We had a deluxe room on the 2nd floor and found it ideal for our requirements. The staff were all excellent, and loved visiting the roof too bar.

  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JuliePigott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, October 10, 2013
I'm happy to know that our deluxe rooms were suitable for your needs.

We really appreciate when guests such as yourself take the time out to post a review for us. Thank you and we hope to see you soon.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Krakow, Poland
1 review
5 of 5 bubbles Reviewed October 6, 2013

Very good option for demanding people who have had enough of traditional massive and identical hotels. Cozy and tastefully decorated rooms. Amazing restaurant on the roof. And the world's best service ever. I would definitely go there again.

Marcin from Poland

  • Stayed September 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Languspl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, October 10, 2013
Thank you for your feedback.

We hope to see you again soon.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakville, Canada
Level Contributor
51 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed October 6, 2013

Stayed in room 810 for three days in late September. Rooms are small and comfortable with a modern styling that may not suit everyone. King size bed was divinely comfortable. The bathroom was open to the bedroom i.e., the toilet was in a room by itself but the sink area and shower were open to the room. This may not work well for people who are light sleepers. There was a curtain that you could pull across for privacy but it wouldn’t drown out sound or light. I was by myself so it did not matter. The bathroom did have reasonable counter space to spread out toiletries makeup etc. The closet did not have a door but rather a curtain in front which I thought was quite clever and optimized room space. Overall, I found the room to be very comfortable. The window looked out into the back alley and another building so no particular view. Breakfast was included but I did not use it. I took a look at it and it seemed largely continental. There is no gym on site so instead the hotel provides you with guest passes to the Equinox gym by the Rockefeller Centre. The Equinox gym is fabulous with every piece of workout equipment you could imagine. It was a short walk from the hotel and perfect for what I wanted. The hotel also has a very popular, funky roof top bar with comfy couches and lounge areas. There always seemed to be line-up of people wanting to go up but both times that we went up we were able to get a seat. It is well laid out and a lovely spot for a night cap. You can actually see the bright billowy fabric roof from the street. Staff were attentive. Overall, the staff at The Sanctuary were terrific. Couldn’t have been more helpful or pleasant. The concierge at the front desk made a dinner recommendation and reservation for us before the theatre and the place was convenient with excellent service and food. I will be coming back to The Sanctuary!

  • Stayed September 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank OakvilleMatriarch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, October 10, 2013
I'm delighted to hear that your stay at The Sanctuary Hotel was so enjoyable.

We strive to provide our guests with the most memorable experience. We make every effort to tailored the stay according to individual needs.

Knowing that you enjoyed the facilities at Equinox gym, brings smiles to our faces. We feel that this partnership with Equinox is a great way to provide our guests with the best fitness facility option.

Should your travels bring you back to New York City, please think of us.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mayfield, United Kingdom
Level Contributor
50 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed October 5, 2013

We arrived on Sunday 29th September for a 3 night stay, A very clean comfortable hotel in a perfect location just a 2 minute walk from Times Square, We had been on a road trip for over 3 weeks & this was one of the most comfortable beds, crisp white linen, a fab shower, not sure about the (black box) on the tray with the peanuts, crisps etc. Complementary prosecco in the Haven bar. The reception staff were knowledgeable & very helpful, If ever, I would use this hotel again, clean, comfortable, helpful & central

Room Tip: room 402 is small with NO window, our friends had it
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sue B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, October 10, 2013
Thank you for your review.

I'm happy to know that you enjoyed your 3 night stay with us. We would love for you to come back and try out one of our deluxe rooms. I trust that with the additional space and upgraded amenities, it would make your experience even more enjoyable.

We hope to see you again in the near future.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sanctuary Hotel New York

Property: Sanctuary Hotel New York
Address: 132 West 47th Street, New York City, NY 10036-1502
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #59 of 467 Hotels in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Sanctuary Hotel New York 4.5*
Number of rooms: 111
Official Description (provided by the hotel):
The Sanctuary Hotel New York is located in the heart of midtown and steps away Times Square. This discrete boutique hotel offers highly personalized service with Sanctuary’s very own S.T.A.R.™ Program (Service Tailored to Any Request). Luxurious rooms are decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamour, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Each room includes iHome stereo systems that supports iPod, iPhone and iPad, HDTVs complete with premium movies, and Eco-friendly organic bath amenities. Sanctuary Hotel features a fireplace-adorned lobby with an energetic bar lounge offering signature cocktails. The hotel provides • Free Continental-style breakfast buffet• Free Wi-Fi• Free access to Equinox gym. S.T.A.R.™ Experience Managers are available to assist you with transportation services, restaurant reservations, theater and event tickets, to spa appointments or anything else that your heart may desire. ... more   less 
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