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“Very good option with excellent location and rooftop bar!” 4 of 5 bubbles
Review of Sanctuary Hotel New York

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Sanctuary Hotel New York
Ranked #58 of 467 Hotels in New York City
Certificate of Excellence
Madrid, Spain
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Very good option with excellent location and rooftop bar!”
4 of 5 bubbles Reviewed August 2, 2013

We really enjoyed our stay at the Sanctuary in New York. You will find a very good service and gentle employees.
The hotel is situated less than 100 mts away from different subway stations so it is easy for you to get anywhere in minutes. By example the Central Park is only 2 stations away and the 5th avenue is just 2 blocks away.
The other thing that we really liked is the rooftop bar and the atmosphere in it. We have been to several roof top bar but the one at the hotel we considered to be one of the best. The drinks, the people, the employees, the music and the food was excellent.
The only problem was that the room was quite small but I guess this is something common in NY.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sebastian F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, August 5, 2013
Thank you for providing us with such great feedback.

We are happy to know that you enjoyed your time with us and also had the opportunity to visit our rooftop lounge Haven.

We hope that The Sanctuary will continue to be your choice when staying in NYC. We would love to welcome you back.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,864 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (767)
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English first
Jacksonville, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 1, 2013

My husband and I went to New York to celebrate my birthday. I researched several hotels before we settled on the Sanctuary. The hotel was perfect for our stay. It was within walking distance of Broadway and Times Square. The staff was very friendly and answered any questions we had about places to eat or what time we should be at the theater for our show. The room was very nice. Several people have commented on how small the rooms were but for just the two of us, we had plenty of room. The bed was extremely comfortable. I received a very nice birthday card and cupcakes for my birthday. Overall, our New York and Sanctuary experience was fabulous. I have commented to several people since we have returned how friendly everyone was there. We can't wait to return!!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Carolyn L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, August 2, 2013
We are excited to know that your time here with us at The Sanctuary Hotel was so memorable.

Our goal is to always create the best possible experience and we are so glad you decide to stay with us for your birthday celebration.

Should your travels bring you back to NYC, please think of us. We would love to have you back.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
5 of 5 bubbles Reviewed July 31, 2013

The Sanctuary is one of the best hotels we have stayed at in NYC! The room we had was clean and modern. The staff are extremely friendly and helpful. The roof top bar was a nice place to chill and wine down from a long day of touring around the city. The Sanctuary location is excellent and I highly recommend this hotel!

  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MSG17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, August 1, 2013
Thank you for sharing your recent experience at The Sanctuary Hotel with the tripadvisor community.

We always welcome great feedback such as yours. I will definitely share this with the rest of the staff and we would love to see you back with us in the near future.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, United Kingdom
2 reviews
5 of 5 bubbles Reviewed July 31, 2013

Quite simply one of the best hotels I've stayed in, and I've been in quite a few. Staff couldn't have been more courteous and helpful. Rooms were clean, and quiet. Decor was great. Roof top bar served great food in an awesome location. Wouldn't hesitate to go again or recommend. A gem!

  • Stayed July 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DuncanStafford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, August 1, 2013
Thank you so much for sharing this review about your recent stay with us.

We are honored to hear you refer to the Sanctuary Hotel New York as one of the best hotels you have ever stayed in. Knowing about your great experience with us, brought smiles to all our faces.

We would love to see you back with us very soon.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario, California
Level Contributor
28 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed July 30, 2013

The Sanctuary is an interesting boutique hotel. The location is great for Times Square, the staff is very friendly and helpful, and the rooms are stylishly decorated. They certainly offer a distinct experience compared to the standard hotel chains.

There were two major drawbacks, however:
1) The room was extremely small. Now, I get that this is NYC, and I don't spend much time in my hotel room when I am here. But this room was uncomfortably small, with only a few feet of space around the bed. Also, the room did not contain an adequate desk, but instead had a small table that was not suitable for working on a laptop.
2) The room had absolutely no natural light. There was a narrow window that looked out on a brick wall, with no visible sky. So during daylight hours the room was as dark as midnight. Of course I'm not expecting a fabulous view of the Manhattan skyline, but I find it depressing and somewhat claustrophobic to have a room that has zero outside view.

For me, these two disadvantages will keep me from returning to the Sanctuary Hotel. Perhaps others may find them less of a problem.

  • Stayed July 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Riobard A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, August 1, 2013
Thank you for providing us with feedback regarding your stay at The Sanctuary Hotel.

I'd like to apologize for the drawbacks that you experienced. Our rooms are designed with the intent of maximizing use of space and most important…comfort. A warm palette of deep orange, chocolate brown and cognac, highlight our rooms, along with oversized headboards and plush pillow-top mattresses that complement the luxurious Frette sheets, duvets and terry, while crystal chandeliers add glamour that present an overall ambiance that is inviting and warm. Our shower design is something that most guests rave about.

One of the main highlights of the Sanctuary Hotel is our dedication to providing the best possible experience. Whatever we may lack in other areas, we try to make up with warm, attentive and genuine service.

We would love for you to give us another opportunity in the future, so that we may provide you with the stay that you deserve. I'd like to also recommend our deluxe rooms. I believe with the upgrade amenities and additional space, it may be the perfect room that you are looking for.

Please do not hesitate to contact me directly for further assistance. I can be reached at Jeremy@sanctuaryhotelnyc.com.

Best Regards,

Jeremy Poon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dillsburg, Pennsylvania, United States
1 review
5 of 5 bubbles Reviewed July 30, 2013

Our second stay at The Sanctuary and we were just as pleased with the service. Staff are highly accommodating and very courteous. Rooms are small but have everything you need. If you want a great place near Times Square, we highly recommend The Sanctuary.

  • Stayed July 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Pat D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, August 1, 2013
We are happy to hear that you enjoyed your time with us at The Sanctuary Hotel.

We would love to see you again in the near future.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago Journalist
Level Contributor
47 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 bubbles Reviewed July 29, 2013

You could go crazy finding a hotel in Manhattan: too many choices, too many reviews, Uptown vs. Downtown, East side vs. West....But if you prefer comfy boutique scale and amenities to the humungous, impersonal chains (don't want to spend top dollar) check out The Sanctuary. It was my first time in this small-but-mighty hotel and I'd happily return - after a few glitches at check-in (room not ready, no doorman handy to help with bags), the front desk staff did their best to mollify cranky old me by upgrading me to a larger room, then moved me to a higher floor when I was worried about noise on the second floor. After that - all was peaceful - or as peaceful as possible on W. 47th street (I always bring earplugs, everywhere).

The room was deliciously comfortable and sexy, with a glass shower and swanky details...the bed, linens and pillows fairly luxurious. And best of all, there's complimentary WiFi along with continental breakfast off the lobby each morning (I nipped down and converted it into breakfast-in-bed by hauling coffee and Danish upstairs). Additionally, while there's no "business center", a front desk loaner computer is hooked directly into the printer so you can order tickets online and print them out, gratis. I like little extras like that....at any of the chains, you'd be charged for these services!

Don't miss the rooftop bar/restaurant: a delightful and very popular place to hang out before theater. And speaking of theater, the Sanctuary is just a couple blocks from every playhouse, plus several subways. All in all, a very satisfying experience....

  • Stayed July 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Writerontherecord
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, August 1, 2013
Thank you for taking the time to write a review about your recent visit.

We really appreciate feedback from our guests, as it is a tool that we use to continuously improve upon our services. Our goal is to always create a unique and wonderful experience for all our guests.

I do however, apologize for any hiccups that occurred during your check-in process and am glad that we were able to turn it around.

Should your travels bring you back to New York City, please think of The Sanctuary Hotel. We would love to have you back.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sanctuary Hotel New York

Property: Sanctuary Hotel New York
Address: 132 West 47th Street, New York City, NY 10036-1502
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #58 of 467 Hotels in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Sanctuary Hotel New York 4.5*
Number of rooms: 111
Official Description (provided by the hotel):
The Sanctuary Hotel New York is located in the heart of midtown and steps away Times Square. This discrete boutique hotel offers highly personalized service with Sanctuary’s very own S.T.A.R.™ Program (Service Tailored to Any Request). Luxurious rooms are decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamour, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Each room includes iHome stereo systems that supports iPod, iPhone and iPad, HDTVs complete with premium movies, and Eco-friendly organic bath amenities. Sanctuary Hotel features a fireplace-adorned lobby with an energetic bar lounge offering signature cocktails. The hotel provides • Free Continental-style breakfast buffet• Free Wi-Fi• Free access to Equinox gym. S.T.A.R.™ Experience Managers are available to assist you with transportation services, restaurant reservations, theater and event tickets, to spa appointments or anything else that your heart may desire. ... more   less 
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