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“Met expectations”

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Sanctuary Hotel New York
Ranked #74 of 466 Hotels in New York City
Certificate of Excellence
Bonaire, Georgia
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Met expectations”
Reviewed April 6, 2013

The service is almost aggressively friendly, helpful, and polite, and while we were a bit worried the room might be a bit small based on other reviews, it was fine (maybe because we got the "deluxe" room). I could nitpick about the lack of a microwave or usable fridge (since it was full of expensive beverages), but all in all, I can't really complain.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sean B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, April 8, 2013
Thank you for providing us with great feedback.

The Sanctuary Hotel is a unique boutique property and we strive to provide our guests with the best service possible. We focus on creating a guest experience that will be memorable to each individual.

We hope to have you back with us soon so that you can enjoy another great stay.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Gloucestershire
1 review
Reviewed April 6, 2013

A simply superb experience at a unique hotel which strives to satisfy every want of its guests. From the thoughtful and attentive staff to the delightful rooftop restaurant/bar, I would recommend this hotel to anyone planning a trip to NYC. 200 yards from Times Square and Broadway, and 2 minutes from 5th Avenue and the Rockerfeller Centre; brilliant!

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CGRGloucestershire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, April 8, 2013
Thank you for posting such a positive review about your recent visit to the Sanctuary Hotel.

We are glad to here that you felt that the staff was so attentive to your needs and appreciate your recommendations.

We look forward to your next visit.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
nottingham
Level 5 Contributor
50 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed April 5, 2013 via mobile

We stayed here for 5 nights and had a double double room. From the moment we arrived we were made to feel special. Nothing was too much trouble. From taking our bags the moment we arrived in our taxi, the chocolates for my 40 th birthday and bottle of fizz to the printing of flight documents and phone calls. The concierge was brilliant in recommending various bars and eateries. Our room was lovely and of adequate size. I did see our friends room which was standard. Yes it was much smaller however everything was extremely well thought out and it worked. The haven roof top basis gorgeous and because it is covered at the moment was very warm and cosy. The drinks however are quite expensive (shorts). The breakfast is great I honestly don't know what people moan at sometimes. There was cereal/breads/bagels/boiled eggs bottomless cups of juice tea and coffee, what more could you want. Location is superb, a stones throw from Times Square and access to tubes/buses taxis. We had a marvellous time here and I wouldn't hesitate in recommending to anyone. The only gripe I would say is that the hotel lobby was very dark and took a while to adjust. It makes it like you haven't got a clue what the outside weather is like. Although a lot of New York places are like this. All in all a fantastic hotel in a fantastic city.

Stayed March 2013, traveled as a couple
Helpful?
Thank archiebold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, April 8, 2013
Thank you for choosing the Sanctuary Hotel to celebrate your 40th birthday.

We are delighted to hear that you had the opportunity to enjoy our amenities including our complimentary breakfast. The staff make every effort to create a memorable experience for all our guests and knowing that we were able to make your birthday special, brings smiles to our faces.

Should your travels bring you back to NYC, please think of the Sanctuary.

Best Regards,

Jeremy Poon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swansea, United Kingdom
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 5, 2013

My wife and i thoroughly enjoyed our stay at the Sanctuary, the staff were excellent, a very pleasant atmosphere, and the location was perfect for Times Square. The room was quality and the STAR management were very helpful in providing information on local restaurants and attractions.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 600andrewc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, April 8, 2013
I'm excited to hear that you and your wife enjoyed your time with us.

We would love to have you back for another great visit.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 5 Contributor
52 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed April 5, 2013

We had planned our second visit to New York with Virgin Holidays and this time we had 6 people to cater for, so we reviewed all of the hotels in the brochure and this one stuck out with lots of good reviews on a consistent basis. I think that we would endorse all of the previous reviews and summarise as follows.
1. Perfect central location
2. Clean and well presented hotel
3. Very helpful staff
4. Bedrooms are "snug", but they should only be for sleeping in
5. Breakfast time was busy, but no more than in other hotels where breakfast is provided and everything was in plentiful supply at all times
A hotel that we would revisit again when coming to New York

Room Tip: Ask for the biggest rooms they have when booking
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bernie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, April 8, 2013
Thank you for staying with us during the Easter holiday.

We are happy to know that you enjoyed your 5 day stay with us.Your feedback is very much appreciated and we hope to have you back again soon.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 5, 2013 via mobile

My partner and I have just spent 4 nights at The Sanctuary hotel and it was definitely the best place we have stayed when visiting NYC!
It was so peaceful and quiet inside the hotel and in our room which we really loved after being out in the hustle and bustle all day.
The hotel and rooms were very clean and well kept.
The continental breakfast was an added bonus and of good quality ( the ladies were run off their feet as it was always busy but they still provided a great service).
All the staff were wonderful and very friendly and helpful. They really set the hotel apart from others we have stayed at. I think this is partly because the hotel is smaller and so the staff can get to know their guests a little, however, I have never really found the staff at other hotels have wanted to chat to the guests so much!
We will definitely be staying again and will recommend to others every time!
A special thanks to all the great door staff and Markelle in particular who was just lovely and not forgetting CJ on reception, always so friendly on that late shift!
Hope to see you all again soon, we are already planning our next trip!!

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cgill7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, April 5, 2013
Thank you for providing us with great feedback.

It's comments such as yours that really motivate the staff to go above and beyond with our services. The goal is to always provide our guest with a unique experience, where every moment is memorable.

CJ and the rest of the staff will certainly be happy to read about your review.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 4, 2013

Everything is wonderful!!!! The staff is very friendly, room is clean! The top bar is great!
The room is very modern and the furniture is new.
Location is great, just 2 min walks to the Times Square! I highly recommend to stay at this hotel!!!!


  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ellen700
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, April 5, 2013
Thank you for your comments regarding your recent visit at the Sanctuary hotel.

We appreciate your feedback and hope to see you soon.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sanctuary Hotel New York

Property: Sanctuary Hotel New York
Address: 132 West 47th Street, New York City, NY 10036-1502
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #74 of 466 Hotels in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Sanctuary Hotel New York 4.5*
Number of rooms: 113
Official Description (provided by the hotel):
Winner of multiple hospitality awards including International Hotel of the Year at the European Hospitality Awards, the Sanctuary Hotel is a leading Manhattan Lifestyle design hotel that delivers a unique approach to service that is beyond expectations with Sanctuary Hotel very own S.T.A.R. Program (Service Tailored to Any Request). Our S.T.A.R.™ Experienced Concierge Managers are available to assist you with transportation services, restaurant reservations, theater tickets, and anything else that your heart may desire. Sanctuary Hotel New York is conveniently located in Midtown Manhattan Theater District near Times Square and Rockefeller Center. A walking distance to Radio City Music Hall, Fifth Avenue Shopping, Bryant Park, Broadway, Hell's Kitchen, Columbus Circle, Central Park and major subway lines. The hotel boasts 113 luxurious rooms decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamor, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Sanctuary Hotel offers: • Free Breakfast Buffet • Free Wi-Fi internet access • Free Gym Passes to Equinox Fitness Center nearby • Free local and toll-free calls • Concierge and business services TENDER SPORTS BAR: The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. A polished brass bar anchors the lounge with walnut beaded chandeliers and wood panels, while vintage Parisian table lamps sit atop the silver veined stone top. TENDER STEAK & Sushi Bar and PRIVATE DINING ROOM The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. Long banquettes with bright turquoise tufted leather line both sides of the lounge and sit against hand-applied murals over original brick walls. HAVEN ROOFTOP LOUNGE AND RESTAURANT – OPEN ALL YEAR ROUND Haven is nothing short of a hot hideaway above the city. The venues feature a French inspired menu created by Chef Madison Belem and an innovative cocktail menu created by mixologist Isaac Grillo. The year-round rooftop transforms its design with each season with the view of Midtown Manhattan Skyline. ... more   less 
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