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“Family Holiday” 5 of 5 bubbles
Review of Sanctuary Hotel New York

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Sanctuary Hotel New York
Ranked #58 of 467 Hotels in New York City
Certificate of Excellence
Northampton, United Kingdom
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Family Holiday”
5 of 5 bubbles Reviewed April 3, 2013

Just returned from a 5 night stay at this great friendly hotel. As with many city centre hotels, the bedrooms are small, but they were well laid out and clean. The location just off Times square is ideal, so much is within walking distance. We were made to feel welcome by every member of staff we encountered. Nothing was too much trouble and the STAR Managers were really useful in helping us arrange excursions. The continental breakfast buffet was busy, but always kept refresheshed. The rooftop bar was excellent, fun atmosphere, great service and good food. We would definitely stay here again.

  • Stayed March 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Argonaut61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, April 4, 2013
Thank you for writing such a great review about your recent visit at the Sanctuary Hotel.

We are excited to here that you and your family had such an enjoyable stay with us. it's comments such as yours that motivate us to continuously strive to provide the very best for our guests.

We would love to have you all back in the near future.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,864 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (767)
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English first
Edinburgh, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed April 2, 2013

Had a great trip to New York for our honeymoon and a fantastic stay at the Sanctuary hotel. It's located just off Times Square which makes it ideal for sightseeing. The staff were very friendly and were always happy to help out with tickets to events or suggestions for places to eat. The rooms were stylish and the beds exceptionally comfy. Will definitely stay here again.

Gregg Scott

  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank GreggS282
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, April 4, 2013
I am so happy to hear that you enjoyed your stay at the Sanctuary for such a special occasion.

I will certainly share your comments with the staff and we would love to have you back for another great stay in the near future.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed April 2, 2013

I really enjoyed my stay and would recommend the hotel to anyone who wants to stay centrally! Breakfast is included which is great and the rooftop bar is fun!

I like the decor and the mood lighting!

Very friendly and helpful staff

  • Stayed March 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Nikki M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, April 3, 2013
I'm glad that you enjoyed your recent visit at the Sanctuary Hotel.

We are delighted to hear that you had an opportunity to experience our rooftop bar Haven and we hope to have you back soon for another great stay.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed April 2, 2013

We stayed at the Sanctuary for 4 nights. We can NOT fault the location, so central everything was walkable for us. The staff are really friendly and the rooms a good size and standard. Continental breakfast is busy but fine. I would definitely recommend and stay there again.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank JuneH179
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, April 3, 2013
Thank you for your review.

Should your travels bring you back to NYC, we would love for you to stay at the Sanctuary Hotel again.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, NY
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed April 1, 2013

Wow! To find words to truly describe our experience at the Sanctuary is quite a challenge. But let me just say that our stay has left us speachless countless times.

I should make it clear that we selected Sanctuary for our wedding night. My fiance and I had a ceremony at the Central Park and wanted the perfect place for our first night as a married couple. I found some good reviews on Tripadvisor, but the reality was even better than expected.

Whether it is your wedding night or just a regular trip to NYC, the hotel is beautiful and the location is excellent. It is just half a block away from Times Sq., but you couldn't tell by the noise. The hotel truly provides a sanctuary away from the bustling city.

The rooms are more beautiful than in pictures (I'm being serious here. I anticipated the wallpaper or the leather beds to be a bit run down, but all was smooth and shiny and impecably clean). We got a free upgrade to their SWEET (a top floor apartment), but before the ceremony got a 5th floor room to change in and both were exquisite. We also dealt with everyone from the receptionists to maintenance guys (I could not figure out the elevator, so I took it up and down a few times :)) and everyone was extremely nice and polite. They really made us feel like VIPs.

Special note: The S.T.A.R. concierge service is impeccable! Brandon arranged everything from rose petals (the whole room smelled like roses. I was so taken aback by the beauty of it!) to macarons that my husband ordered. And they even left a few mini cupcakes for him and a card that the whole staff signed to congratulate him on his birthday. Thank you Brandon, and your team, for your incredible service. We will sure be back next time for more.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Zuzana K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, April 3, 2013
We truly appreciate when guests of ours take the time to provide us with such wonderful and detailed feedback.

Your comments have brought smiles to all our faces and on behalf of the entire staff, we thank you whole-heartedly. It's feedback such as yours that inspire us to continuously raise the level of services that we provide. The goal is to always create an experience that is both unique and memorable and I'm happy to know that we were able to do that with you.

Thank you for letting us be apart of such an important moment of your life. We would love to welcome you back to your new home away from home and look forward to your return.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
BH
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed March 31, 2013

The hotel is very close do Time Square and this was very handy because it was easy to buy and to go to three different shows on Broadway in just six days. Shopping too is quite easy. The hotel staff was very nice and made me feel good and safe in a very busy neighboorhood. The taxi to the airport was arranged very fast with Mrs. Patt , a very nice driver in the NYC universe of crazy drivers!

Room Tip: If you want to have sun light in your room, better stay on higher floors. I've stayed on the thi...
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  • Stayed March 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank CELIA R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, April 1, 2013
Thank you for providing us with such a great review.

We are delighted that you found our Hotel to be the perfect stay for you in the heart of Times Square. We pride ourselves in being a discrete retreat away from the hustle and bustle of the city. Being centrally located near the best shopping areas and restaurants, many guests feel that our locations is a luxury in itself.

Should your future travels bring you back to NYC, please think of the Sanctuary Hotel. We would love to have you back.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed March 31, 2013

Just returned from an unforgettable 3 night stay at the Sanctuary. From start to finish we have nothing but great memories from this hotel and their staff. This was a mother/daughter trip to celebrate my mom's 75th birthday and our first time in NYC so a very special time for us. The staff at the hotel did everything to make our stay comfortable. From "Julio" the doorman who greeted us warmly each day.. to "Lauren" at the front desk who remembered our names ..to "CJ" on the nightshift who was always eagerly awaiting our return to hear our stories from the day...they all made you feel like you were at home. Our experience with Jacob from S.T.A.R Concierge was phenominal and started with email conversations a month before we even arrived in the Big Apple. Jacob arranged a card and some cupcakes to be waiting in our room for my mom's special birthday and also secured Room 412 for us as per our request (a double/double with windows facing 47th St) Its roomy and does have a seperate bathroom so great for my Mom and I. You will hear the sound of taxi's and hustle and bustle but isnt that why we came to New York! Jacob also advised on many wonderful eateries and shared suggestions on lounges/bars overlooking Central Park/ Grand Central Station/ and many others. Dont miss heading up to the HAVEN rooftop lounge for a bevy or appy as the vibe is really cool. This hotel is close to everything you'd want to see and believe me we accomplished a lot of walking and sightseeing in 4 days! It was always so comforting after a long day to head down 47th street away from the hype of Times Square and see the neon Purple lights of the front of the Sanctuary - as Dorothy would say: There is no place like home!

  • Stayed March 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Reenie246
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, April 1, 2013
I am thrilled to read such a wonderful and detailed review.

Our goal is to always create that home away from home experience for everyone and I'm glad that we were able to do that for you. Knowing that you thoroughly enjoyed your time with us brings smiles to all our faces. Julio, Lauren, Jacob, and CJ will be excited to read about your comments.

We would love to have you back in the near future for another great visit.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sanctuary Hotel New York

Property: Sanctuary Hotel New York
Address: 132 West 47th Street, New York City, NY 10036-1502
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #58 of 467 Hotels in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Sanctuary Hotel New York 4.5*
Number of rooms: 111
Official Description (provided by the hotel):
The Sanctuary Hotel New York is located in the heart of midtown and steps away Times Square. This discrete boutique hotel offers highly personalized service with Sanctuary’s very own S.T.A.R.™ Program (Service Tailored to Any Request). Luxurious rooms are decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamour, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Each room includes iHome stereo systems that supports iPod, iPhone and iPad, HDTVs complete with premium movies, and Eco-friendly organic bath amenities. Sanctuary Hotel features a fireplace-adorned lobby with an energetic bar lounge offering signature cocktails. The hotel provides • Free Continental-style breakfast buffet• Free Wi-Fi• Free access to Equinox gym. S.T.A.R.™ Experience Managers are available to assist you with transportation services, restaurant reservations, theater and event tickets, to spa appointments or anything else that your heart may desire. ... more   less 
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