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“Great location for Broadway shows!”

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Sanctuary Hotel New York
Ranked #70 of 468 Hotels in New York City
Certificate of Excellence
Reviewed March 31, 2013

The hotel is very close do Time Square and this was very handy because it was easy to buy and to go to three different shows on Broadway in just six days. Shopping too is quite easy. The hotel staff was very nice and made me feel good and safe in a very busy neighboorhood. The taxi to the airport was arranged very fast with Mrs. Patt , a very nice driver in the NYC universe of crazy drivers!

Room Tip: If you want to have sun light in your room, better stay on higher floors. I've stayed on the thi...
  • Stayed: March 2013, traveled solo
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2  Thank CELIA R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded April 1, 2013

Thank you for providing us with such a great review.

We are delighted that you found our Hotel to be the perfect stay for you in the heart of Times Square. We pride ourselves in being a discrete retreat away from the hustle and bustle of the city. Being centrally located near the best shopping areas and restaurants, many guests feel that our locations is a luxury in itself.

Should your future travels bring you back to NYC, please think of the Sanctuary Hotel. We would love to have you back.

Best Regards,

Jeremy Poon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,528 - 2,534 of 4,056 reviews

Reviewed March 31, 2013

Just returned from an unforgettable 3 night stay at the Sanctuary. From start to finish we have nothing but great memories from this hotel and their staff. This was a mother/daughter trip to celebrate my mom's 75th birthday and our first time in NYC so a very special time for us. The staff at the hotel did everything to make our stay comfortable. From "Julio" the doorman who greeted us warmly each day.. to "Lauren" at the front desk who remembered our names ..to "CJ" on the nightshift who was always eagerly awaiting our return to hear our stories from the day...they all made you feel like you were at home. Our experience with Jacob from S.T.A.R Concierge was phenominal and started with email conversations a month before we even arrived in the Big Apple. Jacob arranged a card and some cupcakes to be waiting in our room for my mom's special birthday and also secured Room 412 for us as per our request (a double/double with windows facing 47th St) Its roomy and does have a seperate bathroom so great for my Mom and I. You will hear the sound of taxi's and hustle and bustle but isnt that why we came to New York! Jacob also advised on many wonderful eateries and shared suggestions on lounges/bars overlooking Central Park/ Grand Central Station/ and many others. Dont miss heading up to the HAVEN rooftop lounge for a bevy or appy as the vibe is really cool. This hotel is close to everything you'd want to see and believe me we accomplished a lot of walking and sightseeing in 4 days! It was always so comforting after a long day to head down 47th street away from the hype of Times Square and see the neon Purple lights of the front of the Sanctuary - as Dorothy would say: There is no place like home!

  • Stayed: March 2013, traveled with family
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4  Thank Reenie246
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded April 1, 2013

I am thrilled to read such a wonderful and detailed review.

Our goal is to always create that home away from home experience for everyone and I'm glad that we were able to do that for you. Knowing that you thoroughly enjoyed your time with us brings smiles to all our faces. Julio, Lauren, Jacob, and CJ will be excited to read about your comments.

We would love to have you back in the near future for another great visit.

Best Regards,

Jeremy Poon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 31, 2013

This hotel truly is a sanctuary. I came to New York City for a conference at the Marriott Marquis in Times Square, where they were offering discounted rates to stay. I favor a more quiet and serene setting after a long days work, so I decided to look elsewhere for lodging. I found the Sanctuary for a very competitive rate and I usually prefer boutique hotels so I thought I would give it a try. The Sanctuary is only one block away from the center of Times Square so it was very convenient to stay here and attend my conference. Staying so close to Times Square I was expecting the room to still be noisy but it was a refuge from the street noise and traffic sounds New York City is famous for. I looked forward to going back to my quiet room each night I stayed there. The room and the lobby were both very beautiful and clean. The complimentary breakfast in the morning was also a treat. I would recommend to any of my friends and family going to the city to stay here for vacation, as it is also close walking distance to 5th avenue shopping. Great experience overall!

  • Stayed: March 2013, traveled on business
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2  Thank Jules K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded April 2, 2013

I am excited to hear that your overall experience with us was such a great one.

The goal is to always provide our guests with a unique and memorable stay. We strive to create a discrete retreat away from the hustle and bustle of the city while being steps away from Times Square.

It's also nice to hear that you had the opportunity to enjoy our complimentary breakfast as well. As we continuously find ways to improve upon the services that we provide, we always appreciate feedback from our guests.

We hope to have you back with us soon.

Best Regards,

Jeremy Poon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 31, 2013

The hotel was good value for money as its very close to Times Square! Staff were really friendly and helpful. The only disappointment we faced was the breakfast was poor and there was not much variety. The room size was quite small but I guess as we were only there for a few nights it was ok! Overall it was worth staying here and we had a great experience.

  • Stayed: June 2012
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1  Thank Chets84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded April 1, 2013

Thank you for your feedback.

I'm sorry if our complimentary breakfast was lacking. We are always looking into providing our guests with better options.

For your next visit, I would love to suggest our deluxe rooms. With the additional space and upgraded amenities, I believe that this would make your stay even more enjoyable.

Best Regards,

Jeremy Poon
General Manager

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Reviewed March 30, 2013

It was so close to Time Square! The staff was very friendly and helpful with suggestions on places to eat. The room was small but worked for us as we were out more than in. We took a shuttle from the airport and dropped several others off at larger chain hotels and watched them grab their bags and head into their hotels. When we arrived at Sanctuary someone from the hotel was standing behind the van before the driver and I got there asking us which bags were ours. GREAT service. I would definitely stay here again.

  • Stayed: March 2013, traveled with family
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2  Thank snodunne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded April 1, 2013

I'm delighted to hear that you enjoyed your time with us at the Sanctuary Hotel.

It's nice to know when guests of ours pick up on the little details of our service. We hope to have you back for another great stay.

Best Regards,

Jeremy Poon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 29, 2013

Lovely hotel: very contemporary and modern decor. Staff are always pleasant and helpful. Rooms are slightly small but well kitted out: big chandelier, really comfortable bed, wall mounted flat screen tvs. The bathroom is interesting: the shower is huge with a massive shower head but is only separated from the rest of the room by the clear glass shower walls. You can pull a curtain across but wheres the fun in that. The toilet does have a door thankfully. The free continental breakfast in the morning is a nice touch. Great location as well on 47th street
The rooftop bar is pretty cool as well

  • Stayed: March 2013, traveled as a couple
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1  Thank Patrick J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded April 1, 2013

Thank you for your comments.

We really appreciate when guests of ours take the time to provide such detailed feedback.

We hope to have you back soon for another great stay.

Best Regards,

Jeremy Poon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 28, 2013

The Sanctuary Hotel in New York is a great place to stay.
The staff is very friendly and very helpful with any requests.
The free breakfast is a plus and the location is awesome.
The room are small but very nice. If you want a great location close to time square this is the place to stay. The roof top lounge is hip and cool with great drinks and food.

  • Stayed: March 2013, traveled on business
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2  Thank Steven0816
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded March 29, 2013

Thank you for posting a review regarding your recent stay at the Sanctuary Hotel.

Its comments such as yours, that motivate us to continuously improve the services and product that we provide. Our goal is to always create the best possible experience for all our guests, while create a "home away from home" atmosphere.

Should your travels bring you back to NYC, please think of the Sanctuary Hotel. We would love to have you back.

Best Regards,

Jeremy Poon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sanctuary Hotel New York

Address: 132 West 47th Street, New York City, NY 10036-1502
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #70 of 468 Hotels in New York City
Price Range: $260 - $597 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sanctuary Hotel New York 4.5*
Number of rooms: 113
Official Description (provided by the hotel):
Winner of multiple hospitality awards including International Hotel of the Year at the European Hospitality Awards, the Sanctuary Hotel is a leading Manhattan Lifestyle design hotel that delivers a unique approach to service that is beyond expectations with Sanctuary Hotel very own S.T.A.R. Program (Service Tailored to Any Request). Our S.T.A.R.™ Experienced Concierge Managers are available to assist you with transportation services, restaurant reservations, theater tickets, and anything else that your heart may desire. Sanctuary Hotel New York is conveniently located in Midtown Manhattan Theater District near Times Square and Rockefeller Center. A walking distance to Radio City Music Hall, Fifth Avenue Shopping, Bryant Park, Broadway, Hell's Kitchen, Columbus Circle, Central Park and major subway lines. The hotel boasts 113 luxurious rooms decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamor, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Sanctuary Hotel offers: • Free Breakfast Buffet • Free Wi-Fi internet access • Free Gym Passes to Equinox Fitness Center nearby • Free local and toll-free calls • Concierge and business services TENDER SPORTS BAR: The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. A polished brass bar anchors the lounge with walnut beaded chandeliers and wood panels, while vintage Parisian table lamps sit atop the silver veined stone top. TENDER STEAK & Sushi Bar and PRIVATE DINING ROOM The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. Long banquettes with bright turquoise tufted leather line both sides of the lounge and sit against hand-applied murals over original brick walls. HAVEN ROOFTOP LOUNGE AND RESTAURANT – OPEN ALL YEAR ROUND Haven is nothing short of a hot hideaway above the city. The venues feature a French inspired menu created by Chef Madison Belem and an innovative cocktail menu created by mixologist Isaac Grillo. The year-round rooftop transforms its design with each season with the view of Midtown Manhattan Skyline. ... more   less 
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