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“Friendly hotel in Times Square - recommended”

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Sanctuary Hotel New York
Ranked #72 of 469 Hotels in New York City
Certificate of Excellence
Reviewed March 23, 2013

All of the hotel staff here are very friendly and helpful and the location is great - in the heart of Times Square. The rooms are small but not an issue to us if you are in NY since you generally are not hanging out in your room. The rates are much better than the large chain hotels in the area. We loved the hotel and would definitely stay here again. The bar on the rooftop is worth a visit too. We have one suggestion to those staying here - try to get a room that does not face 47th street since it can be quite noisy. I don't think you will get much of a view but no hotel will give you a view in NY without paying astronomical rates. One suggestion for the hotel - With just a few extra dollars you could really improve your breakfast. It has the absolute basics (which means a lot of bread and pastries) but no granola (cheerios do not count) and poor fruit selection. It would not cost a lot to significantly improve in this area. All in all though, we would stay here again and would recommend it.

Stayed: March 2013, traveled as a couple
Thank Sharon-Stephen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded March 26, 2013

Thank you for providing us with such wonderful feedback.

We are delighted to know that you would definitely stay with us again and we hope your next visit with be even better.

We appreciate your suggestions with regards to our complimentary breakfast and will utilize your comments as a way of improving our breakfast options.

Best Regards,

Jeremy Poon
General Manager

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2,586 - 2,592 of 4,104 reviews

Reviewed March 23, 2013

The only reason I haven' t given it a 5 * is there was no tv coverage not a great problem but when you wake early or getting ready to go out it would have been good to have it. I had a wonder full time in NYC and will recommend the Sanctuary to ally friends and should I ever return I will be back !!!

  • Stayed: March 2013
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Thank JenmyLB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded March 26, 2013

I'm delighted to know that you had an enjoyable weekend stay with us.

However, I do apologize for missing the mark of 5 stars with TV coverage. I would love for you to contact me to further discuss this matter, as we didn't receive any incidents with our TV coverage being disrupted. I can be reached at jeremy@sanctuaryhotelnyc.com.

I look forward to hearing from you.

Best Regards,

Jeremy Poon
General Manager

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Reviewed March 22, 2013

This little hotel is amazing in how reasonable the rates are for it's location; especially considering that a continental breakfast was included which is virtually unheard of in NYC. The staff was very friendly and helpful as well. My only minor complaint is that the bed was too soft but that's only because I have a bad back to begin with.

We go to New York often and will definitely add this hotel to the top of our list!

  • Stayed: March 2013, traveled as a couple
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Thank ClarenceD2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded March 26, 2013

Thank you for writing a review about your recent visit.

We appreciate the feedback and hope to have you back again.

Best Regards,

Jeremy Poon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 22, 2013

Best weekend ever hotel was so nice food was delish and service superb will be staying here anytime I hit the big Apple!!! Location was brilliant saved on taxis!! We walked everywhere in times square ten minutes to hotel! Also great bars close bye also walking distance! I stayed with 3 friends can't wait to stay with my husband!

  • Stayed: March 2013
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1  Thank laurzmac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded March 26, 2013

We are happy to know that you had "the time of your life" with us at the Sanctuary Hotel.

We would love to have you and your husband stay with us in the near future, so that he can experience the Sanctuary the way you did.

Best Regards,

Jeremy Poon
General Manager

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Reviewed March 22, 2013

We have just had a fantastic 4 night stay at the Sanctuary, booked because of its excellent location and Trip Advisor comments it did not let us down. Fabulous service and wonderful rooms. The breakfast a great way to start the day before hitting the city. The location just off times square was perfect, close enough to enjoy but far enough away so it was quiet and relaxing.Jeremy should be proud of his team because everyone went out of their way to be helpful and make the most out of your stay. The rooms decor and showers are fantastic and the beds are perfect after a long day. Can't wait to visit NYC again and will definetely be returning to the Sanctuary.

Room Tip: Deluxe kings size are wonderful
See more room tips
  • Stayed: March 2013, traveled as a couple
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1  Thank Simon W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded March 26, 2013

I am sincerely thankful and happy that we did not let you down. Everyone has a different view and different opinion on things. Very often when a impression is painted in advance, it can be difficult to live up to expectations.

On behalf of the staff, we thank you and can't wait until your return to the Sanctuary Hotel.

Best Regards,

Jeremy Poon
General Manager

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Reviewed March 22, 2013

This hotel is compact but comfortable and in a great location. Times Square is 10 steps away! The rooms are small but very comfortable and stylish and the hotel has a great rooftop bar with food. The staff were very friendly and excelled themselves when we had a problem. A true test of any business is how they react to a complaint and the staff here were superb. Would definitely recommend and stay again.

  • Stayed: March 2013
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Thank PAULADAMWHITE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded March 26, 2013

We appreciate the positive feedback and am glad that we were able to resolve any challenges that were presented during your stay.

Our goal is to always provide each guest with a unique and memorable stay. Knowing that you enjoyed your time with us brings smiles to all our faces.

Thank you and we hope to see you soon.

Best Regards,

Jeremy Poon
General Manager

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Reviewed March 22, 2013

This is an AWESOME Hotel we had the best time in New York. The location was just off Time Square. And the staff at the hotel fatastic Brandon the S.T.A.R Manager could not do enough to help. The rooftop Haven was a great place to come back to after a long day and just cill.
Brandon Freid the owner was a Gent and made Maria's Birthday one to remember. We had the Deluxe King Room it was Brill lots of room very clean.
If I ever go back to New York the Sanctuary will be the first place i want to stay.
ps Good luck with the Acting Brandon

  • Stayed: March 2013, traveled with friends
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1  Thank Anthony H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded March 26, 2013

Thank you for providing us with such great feedback.

I'm happy to know that you and Maria enjoyed your time with us and appreciate that you chose the Sanctuary Hotel as the place to celebrate Maria's birthday. Brandon our STAR Experience Manager and the owner (Brandon Freid) will be delighted to read about your comments.

We take great pride in providing our guests with the best services possible and this goes from top to bottom. We hope to have you back soon for another visit.

Best Regards,

Jeremy Poon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sanctuary Hotel New York

Address: 132 West 47th Street, New York City, NY 10036-1502
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #72 of 469 Hotels in New York City
Price Range: $228 - $574 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sanctuary Hotel New York 4.5*
Number of rooms: 113
Official Description (provided by the hotel):
Winner of multiple hospitality awards including International Hotel of the Year at the European Hospitality Awards, the Sanctuary Hotel is a leading Manhattan Lifestyle design hotel that delivers a unique approach to service that is beyond expectations with Sanctuary Hotel very own S.T.A.R. Program (Service Tailored to Any Request). Our S.T.A.R.™ Experienced Concierge Managers are available to assist you with transportation services, restaurant reservations, theater tickets, and anything else that your heart may desire. Sanctuary Hotel New York is conveniently located in Midtown Manhattan Theater District near Times Square and Rockefeller Center. A walking distance to Radio City Music Hall, Fifth Avenue Shopping, Bryant Park, Broadway, Hell's Kitchen, Columbus Circle, Central Park and major subway lines. The hotel boasts 113 luxurious rooms decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamor, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Sanctuary Hotel offers: • Free Breakfast Buffet • Free Wi-Fi internet access • Free Gym Passes to Equinox Fitness Center nearby • Free local and toll-free calls • Concierge and business services TENDER SPORTS BAR: The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. A polished brass bar anchors the lounge with walnut beaded chandeliers and wood panels, while vintage Parisian table lamps sit atop the silver veined stone top. TENDER STEAK & Sushi Bar and PRIVATE DINING ROOM The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. Long banquettes with bright turquoise tufted leather line both sides of the lounge and sit against hand-applied murals over original brick walls. HAVEN ROOFTOP LOUNGE AND RESTAURANT – OPEN ALL YEAR ROUND Haven is nothing short of a hot hideaway above the city. The venues feature a French inspired menu created by Chef Madison Belem and an innovative cocktail menu created by mixologist Isaac Grillo. The year-round rooftop transforms its design with each season with the view of Midtown Manhattan Skyline. ... more   less 
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