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“A lot of good stuff in a small hotel”

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Sanctuary Hotel New York
Ranked #66 of 467 Hotels in New York City
Certificate of Excellence
Lyubertsy, Russia
Level Contributor
94 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“A lot of good stuff in a small hotel”
Reviewed March 15, 2013

Stayed for 1 night only. Location & service was superb! It was our second hotel in NY - way much better than Double Tree by Hilton. Great leather design, mini-bar, complementary breakfast, lime water at the reception

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Val_Guylish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, March 18, 2013
Thank you for taking a moment to post a good review about your recent stay.

Although your visit was short, we are happy to hear that you enjoyed it.

We would love to have you back, so that you can experience even more of what we have to offer.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,931 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (770)
Date | Rating
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English first
Birmingham, Alabama
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 14, 2013

Such a wonderful experience for my daughter and me as we celebrated her 20th birthday in the city! Everything about this hotel was splendid from the hospitality at the front door on arrival, to check-in, to help from the concierge, to arrangements for our transportation to the airport on departure. The staff was delightful upon every encounter. The room was perfect for the two of us and the bed was so comfy! We loved the trendy and stylish decor of the hotel and the special attention we received from the staff. Without a doubt, we will stay here on our next visit. What a jewel!

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Anna H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, March 18, 2013
Thank you for choosing the Sanctuary Hotel as the place to celebrate your 20th birthday. We are happy to know that you enjoyed your visit with us.

We hope to have you back in the near future.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riverview, New Brunswick, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 14, 2013

Fantastic experience!! Front desk staff extremely helpful and friendly. We were able to check in early and they held our bags while we toured city after check out.
It was my wife's 40th Bday and they sent up a card signed by all staff and also added a box of specialty chocolates.
Bedroom was a little small, but very comfortable and the bed was fabulous!
Modern touches everywhere. Very close to Times Square and Rock Centre. NHL store is next door for those hockey fans.
Will return!!!

Room Tip: Some rooms look out over a building and have no natural light as a result. Can feel a little dark, b...
See more room tips
  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Cactus222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, March 18, 2013
We are excited to hear that you and your wife enjoyed her birthday celebration with us at the Sanctuary Hotel.

We feel that it is the personal touches that create the special moments for our guests and we are glad that it meant something to you.

We would love to have you back in the near future.

Best Regards,

Jeremy Poon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stavanger, Norway
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 14, 2013

Stayed from 7th to 12th March with my eleven year old daughter, and we both loved it! We had a Queen superior room, and it was spacious with a nice interior. The bed was great! The staff was also amazing, always a nice word and a smile. My daughter was really impressed when the waitress at Haven remembered her from the night before and what she liked to drink, and wanted me to say Alicia (we think the name is) is very nice and pretty! We ate at Haven two nights, and the food was very good. We only had breakfast one morning, we are late sleepers so missed it the other days, but we enjoyed that as well.

The location was also very good, we walked everywhere and only indulged in a taxi after a shopping spree in SoHo. I will recommend this hotel to friends, and if I ever go to NYC again I will definitly stay there again!

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ingeraha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, March 18, 2013
We are delighted to hear that you and your daughter had such an enjoyable stay.

Alicia and the rest of the staff will be so happy to read about your comments.

We hope to have you both back for another return visit in the near future.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durban, South Africa
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 14, 2013

It was our first time in New York, so the location of the hotel was perfect. Walking distance to Central Park and right in the heart of Times Square.
It was easy to be put off by the corridor colors that had a very nightclub feel, but eventually you get used to it.
The service at this hotel was top notch, the best concierges I've experienced thus far throughout my travels (Jacob & Brandon) - very knowledgable and incredibly helpful. Especially considering it was over New Years Eve.
Room size was a problem, but I think that's general for NY.
Would definitely consider returning to this hotel on my next trip.

Room Tip: Rather upgrade to a room with. King bed, especially if you have luggage.
See more room tips
  • Stayed December 2012, traveled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank VashS10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, March 19, 2013
Thank you for choosing the Sanctuary Hotel as your first experience in NYC.

We are delighted to know that your first visit was such a memorable one. Jacob and Brandon will be delighted to hear about your feedback and I will certainly share your review with the rest of the staff.

We would love to have you back for another visit.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 14, 2013

Great hotel experience!! Been travelling a lot around the world, and I must say ; The Sanctuary was one of my best experience. Very stylish hotel, and extremely helpful staff. Rooms were big enough. On the negative side, the breakfast was kind of poor, but everything else was so great, so breakfast is already forgotten. Thanks a lot to all the hotel staff. Haven rooftop was great as well! Probably choose same hotel when I return to NYC.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JarlAndre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, March 19, 2013
Thank you for providing us with such great comments.

We appreciate when guest of ours take the time to share their experience. We are always looking for ways to continuously improve on our complimentary breakfast. Our goal is to always provide the best options available.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 13, 2013

Brilliant location, hotel staff were so polite and helpful. . Room was lovely, nice breakfast and the food we tried in the haven was delicious! Definitely will be back! Had a fantastic time and will always recommend this hotel!

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Zara1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, March 19, 2013
Thank you for your feedback.

We are happy to hear that you will be coming back. We hope to see you back with us soon.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sanctuary Hotel New York

Property: Sanctuary Hotel New York
Address: 132 West 47th Street, New York City, NY 10036-1502
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #66 of 467 Hotels in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Sanctuary Hotel New York 4.5*
Number of rooms: 113
Official Description (provided by the hotel):
The Sanctuary Hotel New York is a boutique luxury lifestyle design hotel conveniently located in Midtown Manhattan Theater District near Times Square and Rockefeller Center. A walking distance to Radio City Music Hall, Fifth Avenue Shopping, Bryant Park, Broadway, Columbus Circle, Central Park and major subway lines. A hidden gem with very own S.T.A.R.™ Program (Service Tailored to Any Request). Our S.T.A.R.™ Experienced Concierge Managers are available to assist you with transportation services, restaurant reservations, theater tickets, and anything else that your heart may desire. The hotel boasts 113 luxurious rooms decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamor, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Sanctuary Hotel offers: • Free Continental Breakfast Buffet • Free Wi-Fi internet access • Free Gym passes to Equinox Fitness Center nearby • Free local and toll-free calls • Concierge and business services TENDER SPORTS BAR: The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. A polished brass bar anchors the lounge with walnut beaded chandeliers and wood panels, while vintage Parisian table lamps sit atop the silver veined stone top. TENDER STEAK & Sushi Bar and PRIVATE DINING ROOM The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. Long banquettes with bright turquoise tufted leather line both sides of the lounge and sit against hand-applied murals over original brick walls. HAVEN ROOFTOP LOUNGE AND RESTAURANT – OPEN ALL YEAR ROUND Haven is nothing short of a hot hideaway above the city. The venues feature a French inspired menu created by Chef Madison Belem and an innovative cocktail menu created by mixologist Isaac Grillo. The year-round rooftop transforms its design with each season with the view of Midtown Manhattan Skyline. ... more   less 
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