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“Fantastic experience in New York”

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Sanctuary Hotel New York
Ranked #74 of 467 Hotels in New York City
Certificate of Excellence
London, United Kingdom
Level 3 Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Fantastic experience in New York”
Reviewed January 2, 2013

The Sanctuary was excellent in every respect. From the minute we arrived it felt like the haven it is intended to be. Perfectly located just moments from Times Square, once inside the hotel is calm, welcoming and relaxing. Every member of staff was unfailingly helpful and friendly, going out of his or her way to accommodate us. We had early access to our room, which was comfortable and spotlessly clean with a great bed. I loved the decor as well but that's personal taste.

We were there over New Year so the staff fully prepped us about the street restrictions (and recommended that we steered well clear of the Times Square area after about midday). They also helped us enormously by letting us store our luggage after we had checked out until 4am the next morning when we had to catch our bus.

The only fault we could think of was that breakfast could have had a few more healthy options (it was mostly bread/bagels). A small point though, as otherwise our stay was fantastic.

In a city like New York the Sanctuary probably doesn't qualify as a luxury hotel but we had an incredibly fun, completely stress free stay there, at a price which was significantly lower than all of the comparable hotels in New York. Highly recommended.

  • Stayed December 2012, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Catherine P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Sydney, Australia
Level 4 Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed January 1, 2013

Super location if you want to be close to Times Square.

Nice entrance, lovely dark décor, which I like, room is small but still very comfortable and well laid out for the limited space it has. Very small space for a work desk, no view whatsoever, but still happy with what I had.

There is a very good rooftop bar, I was there in November with some colleagues so was enclosed, and appears to otherwise have been open in warmer periods, but still very nice, with friendly bar-staff.

I must stay, all the staff are great, and willing to try hard to please in a genuine non-scripted fashion. The hotel is pretty tight, so there are no real facilities there, but I wanted to use a gym, and they had free passes to a very nice gymnasium (forget the name) over in Rockefeller centre which is a short distance away.

Would use again.

  • Stayed November 2012, traveled on business
    • Value
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Helpful?
1 Thank Mark P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 1, 2013

This is the second time I have stayed at the Sanctuary during 2012. The hotel is perfectly located for a number of activities that visitors would be looking to do of an evening including the Broadway theatres, Rockefeller Center, Lincoln Center and many more.
I am pleased to say that as this was my second visit this year, my expectations of the staff and the hotel have been exceeded. The bedrooms really do provide a sanctuary from the liveliness of the city.
I found all the staff to be helpful during my stay, particularly Julio whom I found to be very engaging. He took the time to ask what my plans would be for the day and contributed to them with local knowledge, a part of his role that he performs with good grace and a genuine charm. If only more people in life were like him.
A breakfast is available at the hotel however I chose not to take advantage of it in favour of seeing what the city has to offer.

There are so many hotels to stay in when visiting the city it is difficult to decide on one, but this hotel delivers what the management set out to achieve and the staff take the time to look after their guests. Quite simply this is a hotel that I will use again in the future and one that I highly recommend to other travellers.

  • Stayed December 2012, traveled solo
    • Value
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Helpful?
Thank Alison G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland OR
Level 3 Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed December 31, 2012

Elegant exterior entryway leads to blessedly quiet, subdued interior with spa-like music to soothe jangled nerves. It was very zen-like. (NOT like a bordello as interpreted by other reviewers) Multiple staff members introduced themselves to us when we checked in at 10 AM, well before the room would be ready. They offered us cups of water, complete with lemon and held our multiple bags to be retrieved later. We sat in front of the lovely gas fireplace which is slightly separated from the rest of the lobby, providing the feeling of a private living room, before venturing out to see the sights according to excellent directions and advice provided by staff. There was some construction going on because the bar area was being relocated but I never heard any annoying noise from it. Yes, the room was small, as is normal in major cities, but perfectly clean and elegant. Our window looked at a wall which I found much better than a window that looks in another window like some hotels. This hotel is what the name implies - a Sanctuary atmosphere. We were on the 2nd floor but didn't hear any street noise because we were at the back of the building. We did hear the thumping of the loud music from the 9th floor lounge but it stopped at about 10:30 PM. If you have a room on a higher floor the noise could be annoying if you go to bed early. There's no set closing time so no predicting when things will quiet down. Complementary continental breakfast was simple but free - compared to $12.95 for the same thing at another hotel we tried the week before. Plenty of room in the dining area. We tried the rooftop lounge which was enclosed and heated for the winter. We could see a bit of Times Square lights from our table. The menu is limited but fine for bite to eat late at night if you don't want to go out to one of the numerous nearby pubs and restaurants,or if you just want drinks and a snack. I was surprised to find out it was a very popular place with the local business crowd, especially mid-week, so consider making a reservation if you plan to eat dinner there. Definitely mention you're a hotel guest to get preferential treatment or to get a table if they say they're full. At least 6 different staff members went out of their way to make us feel welcome and pampered at the Sanctuary so we would absolutely go here again.

  • Stayed December 2012, traveled as a couple
    • Value
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Helpful?
1 Thank PipLaSalle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fayetteville, North Carolina
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 31, 2012

Once construction is complete this hotel will easily get a 5th star. It as the perfect location and the most helpful staff I have ever seen. A must stay in NYC!!! The rooms are spacious enough for a city hotel and look completely updated. We were able to get to most shopping areas and broadway shows in less than 30 minutes. We loved the location because it sits perfectly between 7th and 5th Avenues.

Room Tip: Once construction is completed this is a definite "5-star" hotel located only one block fr...
See more room tips
  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jay F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, January 17, 2013
We appreciate the feedback and will certainly continue to strive to provide 5-Star service for our guests.

I'm happy to know that you enjoyed your time with us and look forward to having you back in the near future.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Level 3 Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed December 30, 2012

We stayed here two nights because we were headed for some Broadway shows and didnt want to deal with cabs. Excellent location. Small rooms, and very dark, bordello decor...sexier for a couple. Fun restaurant on top, but plenty of great options nearby. Nice breakfast included. They checked us in early, which was a life saver with a kid in tow. Friendly, cute staff.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank anac751
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 29, 2012

Great location, rooms look fab (a bit small for some with bathroom in the room). Very modern and suited to younger people.
Great rooftop bar and welcoming staff.

On our honeymoon and supprised the hotel didnt so something to make it feel a bit extra special. Pity.

Might check out the hotels new year plans.

Will update before we leave.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thebeetleuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sanctuary Hotel New York

Property: Sanctuary Hotel New York
Address: 132 West 47th Street, New York City, NY 10036-1502
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #74 of 467 Hotels in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Sanctuary Hotel New York 4.5*
Number of rooms: 113
Official Description (provided by the hotel):
Winner of multiple hospitality awards including International Hotel of the Year at the European Hospitality Awards, the Sanctuary Hotel is a leading Manhattan Lifestyle design hotel that delivers a unique approach to service that is beyond expectations with Sanctuary Hotel very own S.T.A.R. Program (Service Tailored to Any Request). Our S.T.A.R.™ Experienced Concierge Managers are available to assist you with transportation services, restaurant reservations, theater tickets, and anything else that your heart may desire. Sanctuary Hotel New York is conveniently located in Midtown Manhattan Theater District near Times Square and Rockefeller Center. A walking distance to Radio City Music Hall, Fifth Avenue Shopping, Bryant Park, Broadway, Hell's Kitchen, Columbus Circle, Central Park and major subway lines. The hotel boasts 113 luxurious rooms decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamor, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Sanctuary Hotel offers: • Free Breakfast Buffet • Free Wi-Fi internet access • Free Gym Passes to Equinox Fitness Center nearby • Free local and toll-free calls • Concierge and business services TENDER SPORTS BAR: The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. A polished brass bar anchors the lounge with walnut beaded chandeliers and wood panels, while vintage Parisian table lamps sit atop the silver veined stone top. TENDER STEAK & Sushi Bar and PRIVATE DINING ROOM The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. Long banquettes with bright turquoise tufted leather line both sides of the lounge and sit against hand-applied murals over original brick walls. HAVEN ROOFTOP LOUNGE AND RESTAURANT – OPEN ALL YEAR ROUND Haven is nothing short of a hot hideaway above the city. The venues feature a French inspired menu created by Chef Madison Belem and an innovative cocktail menu created by mixologist Isaac Grillo. The year-round rooftop transforms its design with each season with the view of Midtown Manhattan Skyline. ... more   less 
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