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“Excellent staff, brilliant location”

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Sanctuary Hotel New York
Ranked #75 of 470 Hotels in New York City
Certificate of Excellence
Reviewed November 13, 2012

We stayed at the Sanctuary for a three nights having stayed in two other hotels on previous visits. From the time we walked through the door until we checked out, the amenities and staff were amazing.
The rooms although small were well designed with the shower in the main bedroom. Having stayed in New York on several other occasions this was by far the best hotel we have stayed in. Literally around the corner from Times Square, but so quiet and peaceful to sleep in. Not much of a view however very little time was spent in the room. Beds were very comfortable.
Overall an excellent experience and would recommend to anyone.

  • Stayed: November 2012, traveled as a couple
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1  Thank Animal16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded November 20, 2012

The staff will be delighted to know that you enjoyed your experience here with us. They make every effort to provide our guests with a memorable stay and I'm happy to know that they were able to do that for you.

We appreciate your feedback and hope to see you in the near future.

Best Regards,

Jeremy Poon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,828 - 2,834 of 4,115 reviews

Reviewed November 12, 2012

My wife and I stayed at The Sanctuary Hotel to celebrate my 40th (ahem!) birthday in early October. The hotel was perfect, the staff were so helpful and recommend some great places to eat. The room we stayed in was again perfect, just the right size and with the Sanctuary's location, and I hate to say it again, being perfect too just off Times Square.

The roof top bar is like 'a haven' from the hustle and bustle of the NY streets below where you can sit and have a cold beer sat 60 odd stories up amongst the bright lights of Times Square.

We had an amazing time in New York made even better by an amazing Hotel that just didn't disappoint.

  • Stayed: October 2012, traveled as a couple
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Thank Derick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded November 20, 2012

Thank you for your feedback.

I'm glad you enjoyed your time with us and happy to know that you had the opportunity to visit our rooftop lounge "Haven".

We hope to have you back with us soon.

Best Regards,

Jeremy Poon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 11, 2012

I chose this hotel on the basis of Trip Advisor reviews. As a woman traveling by myself, I wanted to ensure that I stayed in a hotel which had great service. I was not wrong in my choice. I stayed for five days and was delighted.
From the moment I arrived I was really impressed by the service attitude of the staff. I was always greeted with pleasant and friendly people... From the front desk, to the room cleaners to the restaurant and bar staff. Well done to those who have set this standard!
The room was quiet , very clean and spacious. I ate it he restaurant three times, and was always pleased with the quality of food and service.
My only disappointment was the towels. They are very small and a bit crunchy.
This is a minor Gripe in what was an outstanding stay.
I will return!!!,

Room Tip: I was at the back on the third floor... Very quiet !!
See more room tips
  • Stayed: November 2012, traveled solo
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1  Thank Janeeh040
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded November 12, 2012

Thank you for providing us with such great feedback.

Knowing that you chose the Sanctuary Hotel based on tripadvisor brings a smile to all our faces and I'm glad that we didn't disappoint. I am also happy to know that you were able to experience our restaurant on multiple occasions and was pleased with it.

We hope to see you again in the near future, so that you can experience even more of what we have to offer.

Best Regards,

Jeremy Poon
General Manager

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Reviewed November 11, 2012 via mobile

I stayed at the Sanctuary with my two children for a few nights as a special treat. I was at first hesitant it would not be child friendly, but was pleasantly surprised. From the time we walked through the door til checkout, the amenities, staff and amazingly comfortable accommodations were superb. The on demand movie didn't work, but they credited my account right away.

Would highly recommend.

  • Stayed: June 2012
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Thank LBkids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded November 15, 2012

Knowing that we are one of your favorite hotels in NYC, brings a smile to all our faces. We are happy to know that you had such a wonderful experience with us.

We hope to have you back with us again soon.

Best Regards,

Jeremy Poon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 9, 2012

I stayed for 1 night on a Sunday after coming in from a cruise during the aftermath of Hurricane Sandy. My friend and I arrived early (9am) but we were able to check-in. Bonus points! The front desk staff is super friendly and very helpful. Room is just the perfect size for NYC standards. Bed is a little firm but comfortable. The continental breakfast was included (muffins, cereal, orange juice, etc...) so no complaints. I'd like to point out that it's very rare to see breakfast included in NYC hotels so this was another bonus. Same goes for the free Wi-fi, which was super fast. I would definitely stay here again and recommend this place to anyone.

  • Stayed: November 2012, traveled with friends
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Thank hipncool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded November 15, 2012

Hurricane Sandy was definitely a challenge for all of us in NYC. The Sanctuary Hotel was fortunate enough not to have any power or water disruption. We'd like to thank all our guests for their patience and understanding.

I'm happy to know that you enjoyed our complimentary breakfast. You are correct when you say that it is rare for hotels in NYC to have breakfast included. With complimentary breakfast, wi-fi, and passes to the luxurious Equinox gym, we believe this is good added value for our guests.

Thank you for taking the time to write a review about your experience. We hope to have you back with us in the near future.

Best Regards,

Jeremy Poon
General Manager

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Reviewed November 8, 2012

We stayed in the Sanctuary for three nights at the end of October. We arrived the day Hurricane Sandy hit. Due to this alot of Times Square was closed. The staff in the hotel were very friendly and accomadating. Julio the porter was very friendly and knowledgable. Brandan the concierge was excellent. He knew I was to propose to my girlfriend and as a good gesture he brought us up a bottle of wine.
The location of the hotel is excellent. A mere 3 minute walk to Times Square and right beside an excellent Irish Bar the Pig and Whistle.

  • Stayed: October 2012, traveled as a couple
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Thank Tomas C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded November 15, 2012

Julio and Brandon will be delighted to read about your comments.

Our staff make every effort to create an experience that is both unique and memorable. I'm happy to know that you enjoyed your time with us despite the unfortunate occurrence of hurricane Sandy.

We hope to have you back soon.

Best Regards,

Jeremy Poon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 8, 2012

Superb Hotel n service n Superb everything Before /During/After the SuperStorm*The staff were ALL BRILLIANT incl Dinner 'in' for the 2nights of the storm Plus a free film in the restaurant of the fabulous hotel in brilliant area So close to Times Sq Large immaculate Bedroom with 2 double beds for my daughter n self Would def recommend and saving up to go back !

  • Stayed: October 2012
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Thank Maxine46100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded November 16, 2012

Thank you for sharing your experience with us.

The storm was definitely a challenge for our operations and I'm happy that our staff made all efforts to ensure that our guests were taken care of. Thank you for your patience and understanding through that tough week.

We hope that you come back in the near future so that you may experience the Sanctuary Hotel the way it was meant to be.

Best Regards,

Jeremy Poon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sanctuary Hotel New York

Address: 132 West 47th Street, New York City, NY 10036-1502
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #75 of 470 Hotels in New York City
Price Range: $213 - $566 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sanctuary Hotel New York 4.5*
Number of rooms: 113
Official Description (provided by the hotel):
Winner of multiple hospitality awards including International Hotel of the Year at the European Hospitality Awards, the Sanctuary Hotel is a leading Manhattan Lifestyle design hotel that delivers a unique approach to service that is beyond expectations with Sanctuary Hotel very own S.T.A.R. Program (Service Tailored to Any Request). Our S.T.A.R.™ Experienced Concierge Managers are available to assist you with transportation services, restaurant reservations, theater tickets, and anything else that your heart may desire. Sanctuary Hotel New York is conveniently located in Midtown Manhattan Theater District near Times Square and Rockefeller Center. A walking distance to Radio City Music Hall, Fifth Avenue Shopping, Bryant Park, Broadway, Hell's Kitchen, Columbus Circle, Central Park and major subway lines. The hotel boasts 113 luxurious rooms decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamor, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Sanctuary Hotel offers: • Free Breakfast Buffet • Free Wi-Fi internet access • Free Gym Passes to Equinox Fitness Center nearby • Free local and toll-free calls • Concierge and business services TENDER SPORTS BAR: The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. A polished brass bar anchors the lounge with walnut beaded chandeliers and wood panels, while vintage Parisian table lamps sit atop the silver veined stone top. TENDER STEAK & Sushi Bar and PRIVATE DINING ROOM The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. Long banquettes with bright turquoise tufted leather line both sides of the lounge and sit against hand-applied murals over original brick walls. HAVEN ROOFTOP LOUNGE AND RESTAURANT – OPEN ALL YEAR ROUND Haven is nothing short of a hot hideaway above the city. The venues feature a French inspired menu created by Chef Madison Belem and an innovative cocktail menu created by mixologist Isaac Grillo. The year-round rooftop transforms its design with each season with the view of Midtown Manhattan Skyline. ... more   less 
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