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“Cannot WAIT to go back!” 4 of 5 bubbles
Review of Sanctuary Hotel New York

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Sanctuary Hotel New York
Ranked #58 of 467 Hotels in New York City
Certificate of Excellence
MD
1 review
“Cannot WAIT to go back!”
4 of 5 bubbles Reviewed March 30, 2012

This is hands down the best hotel I've ever been to. My baby & I stayed here for my BDay & our anniversary. The doormen grabbed our bags from the taxi & whisked us right to the front desk to check in as soon as we pulled up. The lobby & the rest of the hotel is sexy, clean, & very upscale. A bottle of champagne & a cupcake were sent to my suite with two cards signed by the staff. The room was VERY cozy & had just enough space. The bed & shower were AMAZING! The shower in the same room as the bed really added to the romantic flavor it already has. It's located only one block from Times Square literally. They also have a bar of soap that smells so good! Had to ask for some to take home with me lol. The staff were extremely nice. This is my new permanent hotel every time I visit NYC now. I'm recommending all of my family & friends also. Only complaint I have is the weak wifi but everything else was excellent.

Room Tip: The King suite is the room I had. Well worth the money.
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  • Stayed March 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Randy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,864 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (767)
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English first
Farnborough, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed March 30, 2012

My wife and stayed for 3 nights and had a wonderful time. The staff were very knowledgeable and they were always up beat and very friendly. Nothing seemed to be too much trouble. The location is perfect with all the key locations within walking distance. It was my wife's birthday and on arrival the staff had written a card and bought a present. They also moved us to a room with a view. Attention to detail which the hotel seems to pride itself upon. A big Thankyou to the Sanctuary team.

Room Tip: We stayed on the 7th floor. It was very quiet.
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  • Stayed March 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank john825
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, March 31, 2012
We are glad that you and your wife enjoyed your time here at the Sanctuary Hotel and thank you for providing us with your feedback.

We hope to have you back soon.

Best Regards,

Jeremy Poon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
usa
Level Contributor
88 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed March 29, 2012

The Sanctuary is just that a quiet, swank and friendly sanctuary. Superb ambiance. Comfortable and spotless accomodations. Helpful and friendly staff. And the location can't be beat.

  • Stayed March 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank wheninrome99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, March 30, 2012
We are so glad that you "really liked" your visit to the Sanctuary Hotel New York.

The ambiance that you speak of was designed with the idea of creating a true Sanctuary for all our guests. From the grand entrance, to the fireplace-adorned lobby and energetic bar lounge, we wanted to create a discrete retreat from the hustle and bustle of the city, while still being located in the heart of Times Square.

We hope your next visit will be just as good and would love to see you back soon.

Best Regards,

Jeremy Poon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed March 29, 2012

Though we travel to NYC a good bit, we typically avoid Times Square hotels, so this was our first visit to the Sanctuary and happy to report that we were quite impressed.

The price/value was incredibly fair, given the time of year, and the room was perfectly appointed and designed for ultimate efficiency. The staff was great...the lobby was comfortable and inviting...and we would definitely stay here again.

  • Stayed October 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Greg Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, March 30, 2012
We appreciate your comments and hope to have you back soon.

As always, we make every effort to create "home away from home" for every guest.

Warm Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naples, Florida
1 review
4 of 5 bubbles Reviewed March 28, 2012

Sanctuary is on 47th, one block from Marquis Theatre ,where we saw "Evita." Hotel location was great! Rooms are not spacious, but the room space is optimized by a layout that works well. Modern decor & clean rooms. Nice shower, no tub. Separate, private toilet with sink allowed me to use the second sink, closest to shower, when toilet was occupied; I like that! Continental breakfast was very nice & the lovely lady in charge of breakfast was kind, helpful. Very comfortable beds! We slept well. Nice bedding, also. I would have preferred sheers in addition to the blackout blinds. They have black out blinds & fabric Roman shades, so if you want natural light, you don't get any privacy. Sheers would be a great addition. Doormen are very courteous. Front desk staff friendly. Assistant Manager, "Kimberly" was attentive & conscientious & lovely!

Room Tip: Ask for higher floor room (or not on street side?) if you are light sleepers. Street noise on 3rd fl...
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  • Stayed March 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kar54berg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, March 30, 2012
Thank you for taking the time to write a review about us on tripadvisor.

I'm happy to hear that we exceeded your expectations and appreciate your feedback on our design layout and decor. We make every effort to design our rooms to provide our guests with a warm and inviting atmosphere, while maximizing use of space. We will also look into your suggestion in regards to having something that would allow more natural light without sacrificing privacy.

Kimberly will be very happy to read about your comments and we would love to see you back soon.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Conroe, Texas
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed March 28, 2012

My husband and I went here in February and stayed for 13 nights. The hotel as everyone said is a great location. The mini fridge is restocked daily and surprisingly the drinks are inexpensive compared to what you would get at a restaurant. The staff is amazing! I have to say they were the best part of our stay because they are so friendly and helpful. Freddie, the concierge was wonderful! He truly seemed so genuinely happy and friendly, he made me smile every day I saw him.Freddie, also got us amazing Broadway tickets to see Wicked-great seats at a reasonable price. Room was great and clean. Only problem was breakfast, one toaster and the staff couldn't keep the coffee or the croissants, etc stocked. I preferred to eat breakfast at one of the many places the city has to offer anyways. The Sanctuary is a great place to stay with truly friendly staff!

Room Tip: It can be a bit noisy due to the hotels prime location, might want to get a room on an upper floor.
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  • Stayed February 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank amusingme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, March 30, 2012
We appreciate the great feedback.

Freddie will be so excited to read about your comments. He will be happy to know that he was able to provide you with the wonderful service that you deserve.

We hope to see you again soon.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boca Raton
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 27, 2012

The Sanctuary Hotel was a fabulous place to stay right off of Times Square. Great location for a tourist's stay in NYC. Right off of Times Square; 1 block from subway stations, theaters and more. The staff was incredibly friendly and helpful. They went out of their way to answer all of our questions. The room was small, but used every bit of it to the fullest extent, so it did not seem cramped at all. The bed was extremely comfortable. Great shower and even loved the toiletries. A huge plus was the complementary continental breakfast. It was a perfect way to start the day. No complaints about this hotel.

  • Stayed March 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank MotherBlock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, March 29, 2012
Thank you for sharing your wonderful experience with us.

We appreciate the feedback and hope that your future travels to NYC will be at the Sanctuary Hotel.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sanctuary Hotel New York

Property: Sanctuary Hotel New York
Address: 132 West 47th Street, New York City, NY 10036-1502
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #58 of 467 Hotels in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Sanctuary Hotel New York 4.5*
Number of rooms: 111
Official Description (provided by the hotel):
The Sanctuary Hotel New York is located in the heart of midtown and steps away Times Square. This discrete boutique hotel offers highly personalized service with Sanctuary’s very own S.T.A.R.™ Program (Service Tailored to Any Request). Luxurious rooms are decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamour, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Each room includes iHome stereo systems that supports iPod, iPhone and iPad, HDTVs complete with premium movies, and Eco-friendly organic bath amenities. Sanctuary Hotel features a fireplace-adorned lobby with an energetic bar lounge offering signature cocktails. The hotel provides • Free Continental-style breakfast buffet• Free Wi-Fi• Free access to Equinox gym. S.T.A.R.™ Experience Managers are available to assist you with transportation services, restaurant reservations, theater and event tickets, to spa appointments or anything else that your heart may desire. ... more   less 
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