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Sanctuary Hotel New York
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Reviews (4,207)
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2,705
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3,470 - 3,475 of 4,207 reviews
Reviewed October 10, 2011

I had suprised my Fiance with an over night stay at this hotel. We work in Midtown, NY and live on Long Island. This was a nice retreat for us. It was his b-day night. It is centrally located and all of ur evening plans were withing walking distance to this midtown gem. It's a must stay. The hotel bar is sexy, with fire places and warm service. This hotel has an eager to please attitude which we loved. We've already referred it to friends who are looking to travel to NY. Thanks for a great time. Ohh... it's also a "green" environment. that sealed the deal for us.

  • Stayed: October 2011, traveled as a couple
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2  Thank Saun129
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded October 11, 2011

We are glad that you and your fiancé enjoyed your stay at the Sanctuary Hotel.

I sincerely hope that he had a pleasant birthday celebration. We are happy to hear that you already referred the hotel to your friends that are traveling to NYC. It's comments such as yours that really motivate the staff to be even better.

Thank you and we hope to have you stay with us again soon.


Warm Wishes,

Jeremy Poon
General Manager
Sanctuary Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 10, 2011

The Sanctuary is a rather new hotel right next to Times Square. I only stay at small hotels while in NYC and the Sanctuary did not dissapoint. Highlights include a large room by Manhattan standards. The bed was very comfortable and the room was stylish without having annoying design details such as confusing bathrooms. The only thing I was not crazy about is the need to put the room key in a slot so that the lights and such work. This was a minor inconvenience.

Room Tip: I stayed on the third floor and the street noise was no problem
  • Stayed: October 2011, traveled on business
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1  Thank NCtraveller01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded October 10, 2011

We are happy to hear about your experience at the Sanctuary Hotel.

Many have stated that they really enjoy the comfort of our beds and linens such as yourself. Our owners will be happy to hear about your comments in regards to the design. They have placed a great amount of attention into designing a product that produced both style and comfort.

I am sorry that you did not particularly like our energy management system (Evolve System). The system is our way of contributing to the efforts of going "green". Along with our biodegradable bath amenities, the Sanctuary Hotel is committed to helping preserve and protect natural resources.

I am glad you enjoyed your stay and hope to see you again soon.


Best Regards,

Jeremy Poon
General Manager
Sanctuary Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 8, 2011

First time visitors to New York for partner and I and we lucked out with this hotel. Location is fabulous, hotel is great (beds, linens, ambience, etc.), staff were incredible...all of them. Their friendliness (even remembering our names all the time), the recommendations for restaurants, general helpfulness, made our first visit to this incredible city that much better. We will be back and we will certainly stay here again.

Room Tip: Ask for one of the larger rooms. We had the smallest and although it was very nice, it was really, really small.
  • Stayed: October 2011, traveled as a couple
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1  Thank Mallory N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded October 9, 2011

Thank you for writing such nice comments about your stay at the Sanctuary Hotel.

Our staff makes great effort to personalize the experience for all our guests, and knowing their names is essential. I am very happy to hear that you enjoyed our decor and in-room amenities.

Moving forward, the Sanctuary will have so much more to offer as we continuously strive to improve the experiences for our guests.

Best Regards,

Jeremy Poon
General Manager
Sanctuary Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 8, 2011

From the moment we arrived at the hotel, we were pleasurely impress with the decor and staff. The staff was friendly in welcoming us. Although we arrive before our check in time, the staff was able to check us into room our room without any delay. Our bags were immediately delivered to our room. We were strike by the decor in the room, which reminded us of a european hotel. The lounge and bar areas were inviting and comfortable. The music pipe in the elevator set the tone for coming and going. When we needed information on destinations we were give useful/helpful information from the staff. After our first day of site seeing, we enjoy the drinks at the bar during their happy hours. While the room offered snack and alcohol we were somewhat that there was no in room coffee maker. Although we understood that their will be a restaurant in the future plans, we would like to had breakfast in our room. The hotel is in an area that offers many restaurants within walking distance. We will definitely stay there again and recommend this hotel to our friends.

Room Tip: Do your homework/research before going/booking. Review comments.
  • Stayed: September 2011, traveled as a couple
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1  Thank Shirley P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded October 9, 2011

We appreciate you taking the time to express your feedback regarding your stay at the Sanctuary Hotel.

We always try to provide early check in for our guests, should the room be available. We are looking to finalize plans for our restaurant. In the meantime, our guests can enjoy complimentary continental breakfast in the morning, as well as enjoy our bar/lounge atmosphere in the evenings.

In efforts of maximizing the use of space in our guest rooms, we decided not to place coffee makers in our rooms. However, should you like any coffee from the local area, our S.T.A.R. team would be more than happy to get that for you every morning.

We hope to see you again in the near future.


Best Regards,

Jeremy Poon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 6, 2011

Four BFFs got together in NYC for a reunion - best choice of hotel. Not only is it steps away from Times Square, the overall feel of the Hotel is welcoming and charming. There isn't anything Lenny won't try to do for you and Julio was fantastic everyday....it was our pleasure to stay at the Sanctuary and most likely will not ever stay anywhere else again. Staff was just wonderful-personal and attentive to every need no matter how small.

  • Stayed: September 2011, traveled with friends
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1  Thank Joanna918
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded October 7, 2011

Thank you for your comments about your stay at the Sanctuary Hotel.

Lenny will be excited to see your feedback. He truly makes every effort to go above and beyond for all our guests. Julio is a gentle giant that loves to make people happy. It's nice to know that the effort of the staff is appreciated.

We hope to see you and your BFFs soon!

Best Regards,

Jeremy Poon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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