my family and I were booked and prepaid for 2 rooms for 5 days. flight from vegas was cancelled and as such we arrived at the hotel at midnight. we arrived with luggage and a tired 7 year old in tow only to be told that our rooms were given away! what?!?!?! supposedly a big group had their flight cancelled and had kids and thus were given our rooms. wait, it gets better..."don't worry, we have two rooms for you..in new jersey..." again, what - we find out later on it was their sister hotel??? no rooms in new York supposedly as the night manager stated with confidence. we made a total of three calls and found two rooms five blocks away which was supposed to be paid by them. we get to the other hotel and the manager says "this letter is not even signed nor has the letterhead of park central". after thirty minutes of trying to get in touch with the night manager (who "wasn't at her desk" - 130 in the morning????). we paid for the rooms and sent a letter stating exactly what happened to the GM. he NEVER replied. but thanks to booking.com, we got our refund (yes, we refused to go back to the hotel and booked at the intercontinental). lesson learned - hotel chains are better for those that are untried and untested. the staff were too self-serving and not accommodating at all (with the exception of the bellman - good guy) and this policy of giving away PREPAID rooms is just outright ridiculous.
- Official Description (provided by the hotel):
- Park Central hotel New York in the world's greatest city, steps from Central Park, Rockefeller Center & Times Square. The Park Central is at the top of the list of Midtown Manhattan hotels for business and leisure travel. Surround yourself with the classic attractions of the Big Apple, museums, dining, & beyond. With spacious accommodations this Midtown New York City hotel invites you to discover the convenience of our landmark setting. ... more less
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- Also Known As:
- Park Central Hotel New York City
- Park Central New York Hotel
- Park Central New York City
- Park Central Ny Hotel