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“Perfect hotel with a cool vibe.”

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Paramount Hotel Times Square New York
Ranked #391 of 468 Hotels in New York City
Reviewed April 29, 2014

We decided to go with both the Good and Bad things other had wrote in reviews here, and booked our stay here anyways, and boy oh boy were we glad we did that.
We didn't really had the best start of our vacation, our baggage were delayed for about a day, so we really looked forward to get in our room when leaving JFK. So we got to the hotel, which was really easy to find, and stepped in the lobby, and we were immediately blowed away, first the scent (which we later bought online back home, yep it was that good), and the design of the lobby was amazing a brilliant mixture of a modern cosy lounge like library bar, we got the room key from a girl who was a little hard to understand, and went to our room (which had been upgraded), but sadly it wasn't at all what we'd expected, no remote for the tv, it was kinda dark and small, and not new yorker small, smaller, but worst of all, the noice from the turbines in the backyard, made the night so bad, we didn't sleep much that night.
But to our luck, next day a really nice guy were on front desk duty, and got us upgraded to another room, with awesome view, big kingsize bed, nice bright and really clean, and boy oh boy was it perfect, we even got free wifi for the rest of our stay for the trouble.
If we were to come back to NY, we would definitely book our stay at Paramount again, loved every minute of it, perfect hotel for couples.
This hotel holds very little negative things to it, we were glad we didn't listen to others bad reviews.

Room Tip: The higher you can get a room, the better, it is after all the city that never sleeps, but it sleeps...
  • Stayed: April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank Patrick R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYCPHotel, Guest Relations Manager at Paramount Hotel Times Square New York, responded to this reviewResponded April 29, 2014

Thank you for sharing your 5 star review with us. Though your stay began with a rough start we are pleased to hear that our staff assisted in making sure you were comfortable for the remainder of your stay. We always want to ensure that each of our guests thoroughly enjoys their experience in every aspect. We look forward to welcoming you back to our hotel the next time your travels find you back in New York City.

Kind Regards,
Emily

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,362 - 2,368 of 4,476 reviews

Reviewed April 28, 2014 via mobile

This hotel is in a fantastic location but don't let the smart lobby fool you, the rooms are very small and basic, no lighting over the shower! Staff weren't overly helpful, didn't know where the bus to JFK airport went from (4 blocks away!) and charged $4 to store luggage after check out.
Overall a disappointing experience unfortunately.

  • Stayed: April 2014
    • Value
    • Location
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1  Thank gemfromgsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYCPHotel, Guest Relations Manager at Paramount Hotel Times Square New York, responded to this reviewResponded April 29, 2014

Please allow me to apologize that you were not fully satisfied with your recent stay. We have several room types/ sizes available throughout our hotel and our team is always available to assist in making sure you are well accommodated throughout your stay. We appreciate you sharing your feedback which we have shared with our team in order to improve and provide better service to each of our guests. We hope you will give us a second chance the next time your travels find you back in New York City.

Best Regards,
Emily

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 26, 2014

Spent three nights on a quick getaway, and couldn't have been more pleased with the hotel. Location is ideal for theater goers, and close to Times Square to enjoy the atmosphere. Room was small yet efficiently appointed, which I would expect in the heart of the city. Attendants at the Concierge desk were tremendously helpful and pleasant, as were all of the employees that we encountered. I would definitely return, and would recommend to friends and family.
Great hotel!

  • Stayed: April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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Thank Terri Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYCPHotel, Guest Relations Manager at Paramount Hotel Times Square New York, responded to this reviewResponded April 29, 2014

Thank you for sharing your 5 star feedback with us! We appreciate you taking the time to share your experience with us. We are pleased to hear your enjoyed your stay and would look forward to recommending us to your friends and family. We hope to welcome your back the next time you visit New York City.

Kind Regards,
Emily

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 26, 2014

We really enjoyed staying at this hotel! Fabulous location near Times Square, walking distance to many things. The room was small, but very modern and clean.....no complaints at all. The lobby of the hotel was incredible, with comfortable seating and a DJ playing music.....what a lovely and inviting entrance! Helpful and friendly hotel staff. I would stay here again on another NYC visit...

Stayed: March 2014, traveled with family
2  Thank DSpad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYCPHotel, Guest Relations Manager at Paramount Hotel Times Square New York, responded to this reviewResponded April 29, 2014

Thank you for taking the time to share your wonderful review! We are so pleased to hear you enjoyed your stay at our hotel and our fabulous location. Our lobby atmosphere is meant to provide all of our guests with a warm and inviting feel so they can start their vacation or business trip as comfortable and relaxing as possible. Glad to hear you enjoyed it. We look forward to welcoming you back to our hotel the next time your visit New York City.

Kind Regards,
Emily

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 24, 2014

the roomis to small and he is not feet to 4 people he is very small and the shower and toilet are to tied.
as a famiily we did not enjot the hotel.
the excelent location not satisfied the expensive rate
a lot of noice from the air conditioning system

  • Stayed: April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Easytobook.com
1  Thank Mordehai E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 24, 2014

At a recent visit to the Paramount, I was presented with a bar bill that included a 18% gratuity for two drinks ($28 for two drinks at the bar, and $5.04 included gratuity). It is not normal to charge gratuity to these types of transactions, but okay, I'll admit that I should have paid attention. My problem is that now I have paid another $5 of tips making the gratuity 35%.
When trying to get this resolved (my company will not accept a receipt with a 35% gratuity--I wouldn't either), I was given the run around by the front desk, concierge, etc.
Ok, it's only $5 and I don't want to spend more time on this, but what I can do, is make sure I make as much negative publicity to this hotel. And yes, I know it's in time square, so they don't care. That's good, because me neither.

Room Tip: avoid this place
  • Stayed: April 2014, traveled on business
    • Value
    • Service
3  Thank G0urmet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYCPHotel, Guest Relations Manager at Paramount Hotel Times Square New York, responded to this reviewResponded April 29, 2014

Please allow me to apologize that your recent experience at our bar did not live up to your expectations. Please be advised that all food and beverage charges in the hotel note gratuity is included in the bill. Adding required gratuity is not unusual for many bars and restaurants throughout the city. We apologize if you were not provided the assistance you required in understanding your bill. This is not the standard of service we provide at our hotel. If you have any questions you would like to have answered or would like to better understand your bill I would be more than happy to discuss this with you. Please feel free to contact me at erodriguez-febles@paramount-nyc.com. I hope I can assist in easing your mind and showing that we hold a high standard in assisting all of our guests to the best of our ability.

Kind Regards,
Emily

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Reviewed April 24, 2014 via mobile

We stopped here this Easter weekend for 4 nights, this was the first time I have ever been to NYC so the location was prefect, Abigail at front desk was very helpful in sort tickets to a recommended show and our room was an ok size and clean. However the bathroom was very tired looking and there is no free wifi also the heating pipes are quiet noisy when trying to sleep. Having said all that for the money and location I would stay here again

Stayed: April 2014, traveled as a couple
Thank emmawilson88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Paramount Hotel Times Square New York

Address: 235 W 46th Street, Between Broadway & 8th Avenue, New York City, NY 10036-1409
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#221 Luxury Hotel in New York City
Price Range: $151 - $446 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Paramount Hotel Times Square New York 4*
Number of rooms: 597
Official Description (provided by the hotel):
One of the most fashionable Midtown Manhattan hotels is The Paramount Hotel in New York, centrally located in the heart of bustling Times Square. Completely renovated in 2009, The Paramount remains the consummate modern Times Square New York hotel, with easy access to the Broadway Theater District, Restaurant Row, upscale Madison and Fifth Avenue shopping, Penn Station, and the Jacob K. Javits Convention Center. The Paramount Hotel NY is located one-half block from Broadway on 46th Street - the perfect location if you are here to enjoy the best Broadway shows in New York City! ... more   less 
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Also Known As:
Paramount New York City
Paramount Hotel Nyc
Paramount Hotel New York City
New York City Paramount

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