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“Great location, fine hotel”

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Paramount Hotel Times Square New York
Ranked #394 of 469 Hotels in New York City
Reviewed March 1, 2014

Located next to Times Square, this well-run design hotel offers all the amenities one may expect from a hotel in NYC. Rooms are spacious, the beds large and comfortable and the bathrooms are more than okay.
Perhaps needless to say, the location is the hotel's greatest asset.

  • Stayed: April 2013, traveled on business
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1  Thank Giant J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYCPHotel, Guest Relations Manager at Paramount Hotel Times Square New York, responded to this reviewResponded March 4, 2014

Thank you for sharing your experience with us. We are pleased to hear that you enjoyed you stay with us and the advantages our location has to offer. We hope you will consider us again the next time you’re in New York City.

Kind Regards,
Emily R.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,506 - 2,512 of 4,569 reviews

Reviewed February 28, 2014

I have been here with two friends and colleagues on a business trip to NYC.The three of us shared a room. The hotel is in a great position, and is not too overpriced when that is taken into consideration.

  • Stayed: February 2014, traveled with friends
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Thank Matteo P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 27, 2014

Extremely kind, friendly and helpful staff-- great location!!
I appreciate the excellent hospitality-- Thank You All Very Much for making the conclusion of my New York City experience a FANTASTIC one!!!

  • Stayed: February 2014, traveled solo
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1  Thank George T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYCPHotel, Guest Relations Manager at Paramount Hotel Times Square New York, responded to this reviewResponded February 28, 2014

Thank you for sharing your fantastic review about your FANTASTIC experience! We enjoy servicing our guests and are pleased to hear that had a great overall experience throughout your stay. We hope to welcome you back the next time you’re in NYC!

Kind Regards,
Emily R.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 26, 2014

Excelent location!!! In the middle on Theather District and close to everything.
The room and the bed are small, but everything is new and clean. The bathroom is very good.
The hotel has a wonderful lobby and a coffee shop tha we could access without leaving the hotel.
The service was good and also the internet service (paid in the room) and free in the lobby.

  • Stayed: February 2014, traveled as a couple
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Thank Martha05100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 26, 2014

I stayed in the hotel over the cold month of February, the staff were pleasant, rooms clean and well maintained, food lovely and decor fantastic and eloquent. Highly reccomend, and such a great location. Had minor issues with wifi however the staff rectified this and apologised for the disruption.

  • Stayed: February 2014, traveled with family
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1  Thank Sean W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYCPHotel, Guest Relations Manager at Paramount Hotel Times Square New York, responded to this reviewResponded February 28, 2014

Thank you for sharing your 5 star experience with us. We are pleased to hear you enjoyed your experience in your hotel and dining facilities. We appreciate you taking the time to recommend us and we look forward to welcoming you back the next time you’re in New York City.

Kind Regards,
Emily R.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 24, 2014

It started from the moment we stepped foot in the hotel on Friday night at midnight and were told that the room with 2 double beds that we prepaid for was not available. Then once we were in the room, I thought we were in a closet. Smallest hotel room EVER!!! The 2 double beds were practically on top of each other, which were bumped up against the ventilation system, which were practically touching the door when we entered the room. TOO SMALL FOR HUMANS!!!
Every time the air went on, I had to roll over and cover myself in the bed! The bathroom was ridiculous. The doors were metal and the walls ciderblock. We felt like were in an old hospital converted to a hotel. Oh yeah....and there was virtually no closet. And the lighting was poor.
AND NO BUSINESS CENTER!!! What hotel in the 21st century doesn't have a computer and printer to print boarding passes!
The best thing I can say about the hotel was that the room was basically clean.

  • Stayed: February 2014, traveled with family
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2  Thank TransplantChicago_IL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYCPHotel, Guest Relations Manager at Paramount Hotel Times Square New York, responded to this reviewResponded March 3, 2014

Thank you for sharing your feedback with us. Please allow me to apologize if you found the room to be too small. We have several rooms at our hotel of varying sizes, and we would be happy to work with you on your next visit to find the perfect fit based on availability. We will absolutely discuss your comments with our staff and Management Team to make sure your concerns are heard.

We appreciate your feedback as it enables us to establish and maintain high standards for our hotel. We hope that despite your recent experience, you will be kind enough to give us another opportunity to provide you with exemplary service. Should you decide to give us another chance, please contact me directly at erodriguez-febles@paramount-nyc.com and we would be happy to work out the best possible fit for you.

Best Regards,
Emily R.

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Reviewed February 23, 2014

My wife and 21 yr old son and 24 yr old daughter visited NY to see some plays and sightsee. Hotel is in middle of theatre district and a great location and the price was good. It was the little things that bothered me. They were 1 - no fridge in room (no cold beer ) 2 - only one ice machine for the entire hotel 3) - the card keys never worked and we have to return to front desk from 8th floor approx 7-8 times to have reactivated which was very annoying 4) don't try calling concierge desk, they don't answer or return calls after leaving a voice mail 5) when leaving for the airport, I was talked into taking the Hotel car. The price given to me was false and higher. 6) no free wifi in room or lobby.

Room Tip: We were on back of hotel and was noisy in the middle of nite when garbage trucks emptied the big gar...
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  • Stayed: February 2014, traveled with family
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Thank cartersbug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYCPHotel, Public Relations Manager at Paramount Hotel Times Square New York, responded to this reviewResponded February 28, 2014

Thank you for taking the time to share your feedback with us. We apologize for the inconvenience that you listed in your response. In regards to your concerns we do have refrigerators available that you may call to request for. Unfortunately we do only have one ice machine however you may request for ice to be delivered by room service for a charge. We did have some issues with our key machines recently however I can assure you that this has been corrected and is now no longer an issue. We do have Wi-Fi available for a charge of $13.95 per 24 hours per device.

We do our best to ensure all of our guests needs are accommodated. If we have rooms available we are more than happy to move a guest to a higher floor or to a different end of the hotel to ensure they are comfortable in their room throughout their stay. There are shuttles and a personal car service that can be arranged with the concierge. The hotel works with a company called Uber for transportation needs. If you have the receipt I would be more than happy to look into your concerns of the charge. Please feel free to contact me at erodriguez-febles@paramount-nyc.com with all the details of your reservation. I look forward to speaking with your and hope to regain your trust in the near future.

Best Regards,
Emily R.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Paramount Hotel Times Square New York

Address: 235 W 46th Street, Between Broadway & 8th Avenue, New York City, NY 10036-1409
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#224 Luxury Hotel in New York City
Price Range: $121 - $432 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Paramount Hotel Times Square New York 4*
Number of rooms: 597
Official Description (provided by the hotel):
One of the most fashionable Midtown Manhattan hotels is The Paramount Hotel in New York, centrally located in the heart of bustling Times Square. Completely renovated in 2009, The Paramount remains the consummate modern Times Square New York hotel, with easy access to the Broadway Theater District, Restaurant Row, upscale Madison and Fifth Avenue shopping, Penn Station, and the Jacob K. Javits Convention Center. The Paramount Hotel NY is located one-half block from Broadway on 46th Street - the perfect location if you are here to enjoy the best Broadway shows in New York City! ... more   less 
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Also Known As:
Paramount New York City
Paramount Hotel Nyc
Paramount Hotel New York City
New York City Paramount

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