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“The Best Location and Decor”

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Novotel New York Times Square
Ranked #136 of 467 Hotels in New York City
Certificate of Excellence
GreenLeadersPlatinum level
Curitiba, PR
Level 5 Contributor
59 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“The Best Location and Decor”
Reviewed November 13, 2013

Stayed with a party of 12 people. The highlight of the hotel is the perfect location, on the corner of Broadway and 52nd St, just a couple of blocks from Times Square.
Futuristic decor on the lobby and restaurant/bar. Rooms are spacious and modern, with a huge tv.
Breakfast is good. Wi-fi at 9,95 per day.

Room Tip: I stayed at a room on the 9th level facing Broadway, a little noisy because of the horns of the cars...
See more room tips
  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Anthoni S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcSternagel, Manager at Novotel New York Times Square, responded to this review, November 18, 2013
Thank you very much for your kind comments. We love to hear that our central location is convenient for guests. We look forward to your next visit!
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Alicante
Level 5 Contributor
66 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed November 12, 2013

This Novotel has recently been refurbished and boy was it worth it! Yes you might have to take an elevator up to the lobby but it takes 30 seconds and we never experienced any waiting queues. The location is excellent, right on Times Square and the views from the bar and it's open air terrace are superb. The bar itself is now a hive of activity whereas before the refurb, seemed under used. This is due to the funky new vibe, new layout, which maximises views, great music choice and excellent bar staff, in particular Gerard, who was friendly, helpful and an outstanding member of staff! The bar may not be to everyone's taste being so modern and on trend, but we loved it and recommend a visit on a night time even if you are not staying at the hotel. The iPad style table tops were very entertaining, if a little temperamental. The new lifts and corridor areas are a huge improvement and will hopefully stay looking immaculate. The rooms themselves are also a huge improvement. Some have awesome views of TS but ours was high up on the rear of the building so had stunning views out over the Hudson River and beyond. The rooms themselves are comfortably modern rather than sumptuous, but a vast improvement on how they were before. The main thing is the bed is very comfortable and the rooms very quiet. We had no problems with the air con, it worked perfectly throughout our stay. Nor did we have any problems with switches of lights as some reviewers appeared to!! The room was cleaned daily and was a pleasure to return to after a days sightseeing/shopping and a night theatre going/partying! The bathrooms are fine. Perhaps an odd colour choice but they were clearly trying to follow a contemporary theme. You have a choice of a rain shower or a moveable hand held shower head, both of which worked fine. Maybe an illuminated make up mirror could be of use for make up/close up work, but other than that the bathroom was functional and fit for purpose. If every Novotel was like this, we would be happy travellers! Would we return? In a flash!

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
5 Thank Mikey74alc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcSternagel, Manager at Novotel New York Times Square, responded to this review, November 18, 2013
Thank you for your review. We are pleased you enjoyed our recent updates and look forward to sharing your comments with our food and beverage team!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jamestown, North Carolina
Level 3 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 12, 2013 via mobile

We just returned from a long weekend in NYC, and stayed at the Novotel. The renovations throughout the hotel are excellent. This was our fourth stay at the hotel. We had a room on the 27th floor with an excellent view over Times Square. The staff was consistently friendly and courteous.

My only negative comment is the lack of soundproofing between our room and the next room. Our room had an adjoining door to that room. On our last night, I was awakened at about 1:00 AM, when the guest in that room was having an argument with someone on a speaker phone. I could hear every word of both people. When I mentioned it the next morning at checkout, the only response I got back was along the line that the rooms with other views are quieter.

I am a frequent traveler and stay in Accor hotels quite often. As a result, this was supposed to be a free upgrade. In my opinion, an upgrade should not be a trade-off between a view vs a quiet room.

Stayed November 2013
Helpful?
3 Thank pmcgill2970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcSternagel, Manager at Novotel New York Times Square, responded to this review, November 18, 2013
Thank you so much for the compliments regarding our renovations. We are pleased you found your stay with us enjoyable, and our team friendly and helpful. Thank you for your input and we hope your travels bring you back our way again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Level 4 Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed November 11, 2013

Just returned from a long weekend stay at the Novotel. Location was perfect. 7 blocks to Central Park. 2 blocks from subway. ~5 blocks to Times Square. Front desk staff was friendly and efficient. As other reviews have detailed the hotel has been fully renovated. It looks great, rooms are very clean. I opted for the higher floor with the times square view. We did not experience any problems with waiting time at the elevators. We could not think of a single negative experience. Would stay here again tomorrow if I could. Walgreens downstairs with healthy options for food & drinks. Great stay. You will not be disappointed. I prefer newer and more modern hotels. This was a really great experience!

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Nine0Nine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcSternagel, Manager at Novotel New York Times Square, responded to this review, November 18, 2013
Thank you for your compliments regarding our recent renovation! We are pleased our updates and location suited you. Most importantly, we appreciate your kind comments regarding our staff. We look forward to your return visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Level 5 Contributor
73 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed November 10, 2013

My partner and I took advantage of a flash deal for this hotel, so lucky for us the price was incredibly cheap. The location is ideal, minutes away from times square, subway stations, restaurants, bars. Depending on where your room is the view is quite impressive (you are able to see right down the street into times square). The hotel presentation was excellent. The lobby is suave, the rooms are clean (We usually stay in hostels, so this was quite a step up). I cannot really fault any aspect of this hotel, however, had we not been so fortunate with our flash rates, I couldn't really see myself going out of my way to stay here. The hotel has comfortable, clean rooms and is ideally located - but don't end up paying a mint for this.

  • Stayed January 2013, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank c-j-dob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcSternagel, Manager at Novotel New York Times Square, responded to this review, November 18, 2013
We are delighted that you had an opportunity to visit Novotel New York Times Square. We sincerely appreciate your comments regarding our convenient location. See you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel New York Times Square

Property: Novotel New York Times Square
Address: 226 W 52nd Street, New York City, NY 10019-5802
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#4 Green Hotel in New York City
#77 Family Hotel in New York City
#95 Romantic Hotel in New York City
#100 Business Hotel in New York City
#109 Luxury Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Novotel New York Times Square 4*
Number of rooms: 480
Official Description (provided by the hotel):
With its sophisticated styling, the newly-redesigned 4-Star Novotel New York Times Square invites you to experience the electricity of Times Square. Located in the heart of Manhattan, right in the Theater district, our unique Midtown luxury hotel is within walking distance to New York's best attractions, including Times Square, Central Park, and the prestigious 5th Avenue. You'll be captivated by our stunning panoramic views of Times Square at our trendy new restaurant Supernova. ... more   less 
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Also Known As:
Novotel New York Times Square Hotel New York City
Accor New York City
Novotel New York City
Novotel Times Square
New York City Novotel
Novotel Hotel New York

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