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“Times Square couldn't be any easier”

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Millennium Broadway New York Times Square
Ranked #283 of 466 Hotels in New York City
Rochester, New York
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Times Square couldn't be any easier”
Reviewed August 9, 2014

This is not the first time I have stayed here. I can say the experience is consistent with clean comfortable rooms and an attentive staff. I live the location because you are within easy walking distance to so much. The concierge staff are very accommodating and provided directions and maps when needed. I always suffer sticker shock when I stay in the city, this hotel gives a good experience well within the norms of Manhattan.

Room Tip: Depending on budget you can request a city view room. All rooms are very nice though.
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  • Stayed August 2014, traveled on business
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Vtrincali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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5,227 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
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Chicago, Illinois
Level 5 Contributor
61 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed August 9, 2014

This hotel badly needs a facelift. Everything in my room felt very dated and there were extensive water markings on the walls in the bathroom. Additionally, I was staying at the hotel as part of a group. One of the others in my group tried to check in at 11 pm and her room was not ready. The front desk told her to "walk around" for an hour and the room would be ready, which shockingly she agreed to and her room was still not ready when she returned! They tried to stall her for longer, but she demanded accommodations to be made at another property for the first night. Another person in my group, the shower head was broken in his room; they didn't have a part to fix it and the solution he was offered was to shower in the gym during his stay. There are so many better options in the area that I would not recommend this hotel.

Stayed August 2014, traveled on business
Helpful?
1 Thank travelgirl1009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rori B, Guest Relations Manager at Millennium Broadway New York Times Square, responded to this review, August 11, 2014
Dear travelgirl1009,

Thank you for taking the time to submit your review from your stay here at Millennium Broadway. We sincerely apologize that your stay was not up to the standards we have set forth for our hotel. At the moment we have commenced a transitioning period where we will be renovating both the public and guest areas. This however does not excuse the delay in check in upon your colleagues' arrival. We would love to discuss the matters you and your colleagues' have experienced more in depth and personally if you wish to do so, as these instances are not what Millennium and Copthorne embody.

We look forward to speaking with you soon.
Sincerely,
Rori Brennan
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pavia, Italy
Level 3 Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed August 8, 2014

The strong point of this hotel is the position: 44th and 45th street, near Times Square, walking distance from Central Park, Broadway and many many good restaurants.
Anyway, I consider the level "Average" since for the price of the room I would have expected a cleaner room; the furniture reveals the fact that most probably this was a very beautiful and futuristic hotel in the 90s.. The staff is very friendly.. well, at the end as I said, it is very well located.. yes, I would recommend it, but no high expectations on the room.

  • Stayed May 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CHIARA K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rori B, Guest Relations Manager at Millennium Broadway New York Times Square, responded to this review, August 11, 2014
Dear CHIARA K,

We appreciate the time you have taken to submit feedback from your stay with us here at Millennium Broadway. We apologize you did not experience a memorable stay while visiting, our team always strives to ensure our guests receive the highest standards of hospitality and we are sorrowful we missed that mark with you. Our hotel is currently undergoing renovations and we hope that you will return to us in the near future to experience all these wonderful updates.

Please let us know the next time you return to New York.

Sincerely,
Rori Brennan
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Haugesund, Norway
Level 2 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 7, 2014

The hotel is a gigant situated in the very heart of the Big Apple, Times Square. We booked early via Hotels.com and got the room for a fair price. We were even placed in the Premium-section with nice wiev towards the street/TS. The staff were all very nice, the room clean and tidy and the Hotel has all facilities. Highly recommended for a weekend-trip to NY.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ThorHaraldEike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rori B, Guest Relations Manager at Millennium Broadway New York Times Square, responded to this review, August 8, 2014
Dear ThorHaraldEike,

We appreciate the feedback you have given from your stay here with us. With all the wonderful renovations going on at the moment we are excited for your return, to see all the wonderful changes! Please let us know when you plan your next weekend getaway to New York!

Sincerely,
Rori Brennan
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beersheba, Israel
2 reviews
Reviewed August 6, 2014

wifi need to be free even limit time like 12H in the room and sude be an option to pay in cash for wifi and not need to put visa (good for tourist group) hope to visit you next Year and see some changes

Room Tip: wifi need to be free even limit time like 12H in the room and sude be an option to pay in cash for w...
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  • Stayed July 2014, traveled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank OrLev786
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rori B, Guest Relations Manager at Millennium Broadway New York Times Square, responded to this review, August 8, 2014
Dear OrLev786,

Thank you for taking the time to review your recent stay with us here at Millennium Broadway! We are also excited for you to return to see all the wonderful changes going on. At the moment we have currently updated the lobby area to include more seating on our 2nd floor for our guests to enjoy with complimentary wifi access. Please let us know the next time you return to us!

Sincerely,
Rori Brennan
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 4 Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 6, 2014

Stayed in this hotel in the third week of June. I asked for a room with a view, but they could not do that. Instead they gave me a huge room in their Premier section (not the main section). This had a little bar with free light breakfast and free wine and beer between 5 and 7. The bathroom was slightly larger than the master bedroom at home and very new. Location is great for 9th Avenue restaurants and Grand Central Station Oyster Bar as well as Times Square subway and Circle Line cruises. Very helpful cleaning staff and concierges. The room phone was only $1 a call and accepts toll-free numbers at no charge unlike my roaming mobile. Recommended if your budget extends to £250 a night including taxes.

Room Tip: ask for a room with a view of Empire State Building
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  • Stayed June 2014, traveled solo
    • Value
    • Location
    • Service
Helpful?
1 Thank PeterMcL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rori B, Guest Relations Manager at Millennium Broadway New York Times Square, responded to this review, August 8, 2014
Dear PeterMcL,

We are pleased you were able to enjoy the wonderful amenities our Premier Hotel has to offer! Our two properties are undergoing renovations at the moment and are excited for you return in the future to see all the wonderful updates we are implementing.

Please let us know when you return to New York.

Sincerely,
Rori Brennan
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
n.h.
Level 5 Contributor
62 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed August 6, 2014

Very nice staff and the location in Times Square was excellent! Rooms were clean, maybe little small, but nice. Multiple choices of restaurants just steps away from the two entrances... and the other attractions. Good One!

  • Stayed August 2014, traveled with family
    • Location
    • Rooms
    • Service
Helpful?
2 Thank rystynen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Millennium Broadway New York Times Square

Property: Millennium Broadway New York Times Square
Address: 145 West 44th Street, New York City, NY 10036-4012
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#186 Luxury Hotel in New York City
#205 Romantic Hotel in New York City
#225 Family Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Millennium Broadway New York Times Square 4*
Number of rooms: 626
Official Description (provided by the hotel):
New York is the city that never sleeps. In the center of it all, Millennium Broadway Hotel New York is located in the heart of Times Square giving guests a front row seat to all of the endless action and constant excitement. We cater to both leisure and business travelers and is why we are preferred choice for a New York City hotel. We boast a welcoming, multi-lingual cast and crew, 626 thoughtfully appointed rooms, a 24/7 fitness center and complimentary Wi-Fi. In addition, our meeting and event facilities are second to none. Featuring 64,000 sq ft (5,945 sq m) of flexible meeting space, we are the only hotel in the city accredited by the International Association of Conference Centers. Discover our world and experience an iconic visit to NYC. ... more   less 
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Also Known As:
Millennium Hotel New York City
Millennium Broadway Hotel
Millenium Hotel Nyc
Millenium Hotel New York

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