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“We Had A Wonderful Stay”

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Millennium Broadway New York Times Square
Ranked #307 of 473 Hotels in New York City
Reviewed September 13, 2013

From the moment we arrived we were treat very well by all members of staff. The check in procedure was very easy and we were given an amazing room on the 31st floor. we were given a corner overlooking times square. The view was brilliant. We had a Queen size bed and a 42" Samsung TV. Wardrobe space was good. The safe was easy to use. Bathroom was large with a nice big vanity area and large mirror. We did notice that the decor in the bathroom needed refreshing, and it wasn't up to the same standard that the bedroom and the rest of the hotel was. Hotel maids are very good and even provided an ice bucket when they noticed we had a large bottle of water on the side. The bed was comfortable and as we were on quite a high floor we didn't hear any outside noise from times square. just the amazing view. we didn't use room service or eat in the restaurant, so we cant comment on the food from the hotel other than it was very expensive and you can eat everywhere else in times square for half the price, or even cheaper if you take a walk to Hells Kitchen. Upon checking out there was a service where they labelled your bags and locked them away if you were hanging around a few hours before your flights. Overall it was a lovely hotel, we had a brilliant time and the location is absolutely amazing!

Room Tip: Corner rooms on a high floor that overlook Times Square are amazing
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  • Stayed: August 2013, traveled as a couple
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Thank Robyn R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmilyRF, Executive Assistant to the General Manager at Millennium Broadway New York Times Square, responded to this reviewResponded September 24, 2013

Thank you for sharing your experience with us. We enjoying hearing what our guests liked and how they feel we can improve. We’re pleased to hear you enjoyed your overall stay with us and with the location. We hope to welcome you back again during your next New York City visit!

Kind Regards,
Emily

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,518 - 2,524 of 5,629 reviews

Reviewed September 12, 2013

I spent 6 weeks looking at the reviews of this hotel after we had booked - these reviews were of mixed reactions.....I had no need to worry! We were given a corner room on the 32nd floor overlooking Times Square (& we didn't even request that!) for our 8 nights visit. The room was very spacious & clean. The bed was very firm but we like it like that. It maybe have been a bit dated but we are an average/modest couple & the decor did not worry us in the slightest. Housekeeping serviced our room nicely each day & gave us extra towels when I left them a wee note requesting them. We used the gym at the hotel - tread mills/bike machines & various other gym equipment. We also used the internet provided on the 2nd floor (we are not into wifi & so it didn't bother us to use the hotel computer service). As everyone else says - the location is spot on to all that visitors want to see/go & do

  • Stayed: September 2013, traveled as a couple
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Thank claire c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmilyRF, Executive Assistant to the General Manager at Millennium Broadway New York Times Square, responded to this reviewResponded September 24, 2013

Thank you for sharing your recent experience with us. It’s great to hear that you enjoyed your room and the additional special touch of having a view of Times Square. Guest satisfaction is very important to us as a hotel and as a management team and we’re pleased to hear we accomplished this during your visit and hope you will consider the Millennium Broadway Hotel during your New York City!

Kind Regards,
Emily

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Reviewed September 12, 2013

Close enough to be considered "in" Times Square but just far enough away (and we're talking only steps here) to be distanced from all of the noise and the madness. I visit NYC frequently but this was my first time at this property. Like others have said, it's somewhat tired and in need of some refreshing but it's clean (well, mostly, except for some stretches of unsightly mildew around the rim and base of the tub), comfortable, quiet, and the king room we were in (and the bathroom as well) were quite large compared to other similar properties. The location more than makes up for it not being the newest and most stylish property in Midtown.

Ruben at the front desk graciously saw to our request for a room on a high floor with a great view and it made for a very enjoyable stay. Fitness enthusiasts will be happy with the better-than-average gym featuring many cardio choices and lots of strength training machines. Several dumbbells of higher weights, however, appear to be missing but we were happy with our workouts there and didn't have to compromise at all.

  • Stayed: September 2013, traveled as a couple
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1  Thank jaxandmci
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmilyRF, Executive Assistant to the General Manager at Millennium Broadway New York Times Square, responded to this reviewResponded September 24, 2013

Thank you for taking the time to share your feedback with us. We’re pleased to hear that you were happy with the location on our property and the convenience of staying here provides. Please accept our sincere apologies for the condition of the tub in your room. We are currently working on improving the condition of many of the tubs throughout the hotel. Ruben is a great asset to our hotel and we’re glad to hear that he was able to assist with your request in order to ensure you had a great and comfortable experience. I would like to follow up on the room you were provided to ensure that this room is inspected by one of our managers and any improvements needed are addressed. Please contact me at Emily.Rodriguez@millenniumhotels.com with the full name on your reservation, the dates of your stay and your TripAdvisor comment attached. I look forward to hearing from you and we hope to welcome you back in the near future.


Kind Regards,
Emily

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Reviewed September 12, 2013

Booked through Priceline for 4 People. Front Desk Put Us In one Bed For 5 NightS. When I Called To Ask If We Could Move Rooms The AnsWer Was Yes Until They Looked At Reservstion Made Through Priceline. Then Story Changes To We Are Sold Out. I Don'tThink $325 Per NighT Should Merit Not Moving Us To A Room With Two Beds. They Did Send A Rollaway For $35 Per Night But They Couldnt Waive The Fee. Really??? So Now The Rate Is $355 Per Night For 5 Nights And The Rooms Are Just So So. Obviously The Service Doesnt Merit The high Rate...Id Stay At The Doubletree.

  • Stayed: September 2013
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2  Thank bjlee35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmilyRF, Executive Assistant to the General Manager at Millennium Broadway New York Times Square, responded to this reviewResponded September 24, 2013

Please allow me to apologize that your stay was anything less than an enjoyable experience. Please be advised that when booking reservations through Priceline there is no option to note the amount of people in the room. Priceline reservations are based on hotel room availability at the time of check-in. There is no guarantee on room or bed types when booking a reservation with Priceline. Unfortunately the hotel is not aware of how many people will be staying in the room prior to arrival and if a room with two double beds needs to be guaranteed prior to check in there is an additional cost per night, otherwise it is based on availability at the time of check-in. We do not discriminate against our guests based on how they booked their reservation. I apologize for any inconveniences you experienced when calling to change your room. They may have been a room available for that night and sold out the following nights you were here for which may be why you had been told that there weren’t any rooms available. We are a service oriented and guest focused hotel. We do our best to accommodate all of our guests and their needs to the best of our ability. If you would like to further discuss your concerns you may contact me at Emily.Rodriguez@millenniumhotels.com. It’s unfortunate that this experience left a negative impression regarding our hotel however we hope you will consider giving us a second chance and we will ensure your next visit is a memorable and enjoyable experience.

Best Regards,
Emily

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Reviewed September 11, 2013

Millennium hotel is perfect place to stay if you wanna be so close to Brodway musicals, time square center, toys r us etc. me and my family stayed for 8 days in New York. Rooms are clean. We had chance to go every where by walk especlally in early morning at the corner of the street there is live nbc morning show and we had chance to see Harry Potter over there. Easy access to metro. As a result if we go there again we will stay in this hotel

Stayed: December 2012, traveled with family
1  Thank pustunsoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 10, 2013

Just off Time Square - the staff was terrific.. Concierge desk made all our sight seeing a breeze. The bonus we walked steps to the center of Time Square and a "stones throw" (we walked no collateral damage!) to amazing restaurants if you didn't want to eat at hotel - which was great. Will definitely stay there again

  • Stayed: September 2013
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1  Thank Petrie93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 10, 2013

My husband and I just returned from an extended weekend trip to NYC and we stayed at the Millenium Broadway. Although the hotel is a bit dated I believe that overall it was good value. We were steps to Times Square and had easy access to everything we wanted to do in NYC. The staff were friendly and the room was comfortable.

Room Tip: We were on the 51st floor and I had no complaints.
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  • Stayed: September 2013, traveled as a couple
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Thank GKTraveller2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Millennium Broadway New York Times Square

Address: 145 West 44th street, New York City, NY 10036-4012
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#109 Family Hotel in New York City
#195 Luxury Hotel in New York City
#204 Romantic Hotel in New York City
Price Range: $178 - $413 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Millennium Broadway New York Times Square 4*
Number of rooms: 626
Official Description (provided by the hotel):
New York is the city that never sleeps. In the center of it all, Millennium Broadway Hotel New York is located in the heart of Times Square giving guests a front row seat to all of the endless action and constant excitement. We cater to both leisure and business travelers and is why we are preferred choice for a New York City hotel. We boast a welcoming, multi-lingual cast and crew, 626 thoughtfully appointed rooms, a 24/7 fitness center and complimentary Wi-Fi. In addition, our meeting and event facilities are second to none. Featuring 64,000 sq ft (5,945 sq m) of flexible meeting space, we are the only hotel in the city accredited by the International Association of Conference Centers. Discover our world and experience an iconic visit to NYC. ... more   less 
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Also Known As:
Millennium Hotel New York City
Millennium Broadway Hotel
Millenium Hotel Nyc
Millenium Hotel New York

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